Como a tecnologia pode ajudar os idosos a se comunicarem sobre temas sensíveis?
Resumo
The rapid growth of the elderly population raises challenges for designing technologies that support not only physical health but also emotional well-being. This study investigates how digital solutions can help older adults address socially sensitive issues such as grief, family conflicts, and fears of dependence. We conducted a workshop with elderly participants, combining activities like therapeutic writing, floral arrangements, and participatory design through drawing. Qualitative analysis of participant profiles, discussions, and visual artifacts revealed recurring themes including nostalgia, family, independence, respect, and vulnerability. Findings indicate that effective technological solutions for older adults should emphasize empathy, playfulness, and “lightness” in design, fostering autonomy, intergenerational connection, and safe spaces for dialogue without judgment. This work contributes preliminary guidelines for developing inclusive technologies that address the social and emotional complexities of aging, promoting active participation and dignity in later life.
Palavras-chave:
Aging, Sensitive Issues, Empathy, Digital Inclusion
Referências
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Ronald A Finke. 2014. Creative imagery: Discoveries and inventions in visualization. Psychology press.
Kathryn J Friedlander, Freya H Lenton, and Philip A Fine. 2022. A multifactorial model of visual imagery and its relationship to creativity and the vividness of Visual Imagery Questionnaire. Psychology of Aesthetics, Creativity, and the Arts (2022).
Irene Gomes and Vinicius Britto. 2023. Censo 2022: nùmero de pessoas com 65 anos ou mais de idade cresceu 57,4% em 12 anos. [link].
Hacer Guner and Cengiz Acarturk. 2020. The use and acceptance of ICT by senior citizens: a comparison of technology acceptance model (TAM) for elderly and young adults. Universal Access in the Information Society 19, 2 (2020), 311–330. DOI: 10.1007/s10209-018-0642-4
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Ioana Iancu and Bogdan Iancu. 2020. Designing mobile technology for elderly. A theoretical overview. Technological Forecasting and Social Change 155 (2020), 119977. DOI: 10.1016/j.techfore.2020.119977
Thomas B. L. Kirkwood. 2017. Why and how are we living longer? Experimental Physiology 102, 9 (2017), 1067–1074. DOI: 10.1113/EP086205 arXiv: [link]
Stephen M Kosslyn, Giorgio Ganis, and William L Thompson. 2001. Neural foundations of imagery. Nature reviews neuroscience 2, 9 (2001), 635–642.
Seyeon Lee, Hyunyoung Oh, Chung-Kon Shi, and Young Yim Doh. 2020. Life Review Using a Life Metaphoric Game to Promote Intergenerational Communication. Proc. ACM Hum.-Comput. Interact. 4, CSCW2, Article 98 (oct 2020), 21 pages. DOI: 10.1145/3415169
Yongchuan Li, Salwa Hanim Abdul-Rashid, and Raja Ariffin Raja Ghazilla. 2022. Design methods for the elderly in Web of Science, Scopus, and China National Knowledge Infrastructure databases: A scientometric analysis in citespace. Sustainability 14, 5 (2022), 2545.
Renny S. N. Lindberg and Olga De Troyer. 2021. Towards an Up to Date list of Design Guidelines for Elderly Users. In CHI Greece 2021: 1st International Conference of the ACM Greek SIGCHI Chapter (Online (Athens, Greece), Greece) (CHI Greece 2021). Association for Computing Machinery, New York, NY, USA, Article 8, 7 pages. DOI: 10.1145/3489410.3489418
Rosa Maria Lopes Martins and Maria de Lurdes Martins Rodrigues. 2004. Estereótipos sobre idosos: uma representação social gerontofóbica. Millenium (2004), 249–254.
Amanda Cristina de Oliveira. 2020. A velhice conectada e suas representações na publicidade em vídeo brasileira. Ph.D. Dissertation. Universidade de São Paulo. DOI: 10.11606/D.27.2019.tde-21022019-144906
Aishwarya Pargaonkar, Wricha Mishra, and Sudarshan Kadam. 2019. A Study on Elderly Individuals’ Attitude Towards ICTs. In Research into Design for a Connected World, Amaresh Chakrabarti (Ed.). Springer Singapore, Singapore, 723–734.
Jean-Marie Robine. 2021. Ageing populations: We are living longer lives, but are we healthier. United Nations 2 (2021).
Shozo Sato. 2012. Ikebana: The art of arranging flowers. Tuttle Publishing.
Cláudia Stamato. 2014. Idosos, tecnologias de comunicação e socialização. Rio de Janeiro (RJ), Pontifícia Universidade Católica do Rio de Janeiro (2014).
SUPERA. 2021. A importância do letramento digital para idosos institucionalizados. [link]
Roger Tourangeau, Lance J Rips, and Kenneth Rasinski. 2000. The psychology of survey response. (2000). DOI: 10.1017/CBO9780511819322
Ting Yan and David Cantor. 2019. Asking survey questions about criminal justice involvement. Public Health Reports 134, 1_suppl (2019), 46S–56S.
Lidiane Borges. 2022. Projeto para letramento digital de idosos é aprovado pelo Itaú Viver Mais. [link]
Catherine Chamberlain, Graham Gee, Deirdre Gartland, Fiona K. Mensah, Sarah Mares, Yvonne Clark, Naomi Ralph, Caroline Atkinson, Tanja Hirvonen, Helen McLachlan, Tahnia Edwards, Helen Herrman, Stephanie J. Brown, Nicholson, and Jan M. 2020. Community Perspectives of Complex Trauma Assessment for Aboriginal Parents: ‘Its Important, but How These Discussions Are Held Is Critical’. Frontiers in Psychology 11 (2020). DOI: 10.3389/fpsyg.2020.02014
Maria Geralda de Miranda, Patrícia Maria Dusek, Claudia de Freitas Lopes Costa, Katia Eliane Santos Avelar, Patrícia dos Santos Vigário, Denise Moraes do Nascimento Vieira, and Bruno Matos de Farias. 2021. Agenda 2030 da ONU: desafios e perspectivas vol. 1. Cadernos UNISUAM de Pesquisa, Extensão e Inovação 7, 1 (2021), 1–185.
Francy Santos Fernandes and Benedito de Jesus Ferreira. 2012. Inclusão Digital de Idosos: Um estudo sobre a Realidade do Município de Belém (Pa). RENOTE 10, 1 (jul. 2012). DOI: 10.22456/1679-1916.30912
Ronald A Finke. 2014. Creative imagery: Discoveries and inventions in visualization. Psychology press.
Kathryn J Friedlander, Freya H Lenton, and Philip A Fine. 2022. A multifactorial model of visual imagery and its relationship to creativity and the vividness of Visual Imagery Questionnaire. Psychology of Aesthetics, Creativity, and the Arts (2022).
Irene Gomes and Vinicius Britto. 2023. Censo 2022: nùmero de pessoas com 65 anos ou mais de idade cresceu 57,4% em 12 anos. [link].
Hacer Guner and Cengiz Acarturk. 2020. The use and acceptance of ICT by senior citizens: a comparison of technology acceptance model (TAM) for elderly and young adults. Universal Access in the Information Society 19, 2 (2020), 311–330. DOI: 10.1007/s10209-018-0642-4
Maartje M. W. Van Hees. 1996. User Instructions for the Elderly: What the Literature Tells Us. Journal of Technical Writing and Communication 26, 4 (1996), 521–536. DOI: 10.2190/WHXR-PX60-XCXM-HVTU arXiv: [link]
Ioana Iancu and Bogdan Iancu. 2020. Designing mobile technology for elderly. A theoretical overview. Technological Forecasting and Social Change 155 (2020), 119977. DOI: 10.1016/j.techfore.2020.119977
Thomas B. L. Kirkwood. 2017. Why and how are we living longer? Experimental Physiology 102, 9 (2017), 1067–1074. DOI: 10.1113/EP086205 arXiv: [link]
Stephen M Kosslyn, Giorgio Ganis, and William L Thompson. 2001. Neural foundations of imagery. Nature reviews neuroscience 2, 9 (2001), 635–642.
Seyeon Lee, Hyunyoung Oh, Chung-Kon Shi, and Young Yim Doh. 2020. Life Review Using a Life Metaphoric Game to Promote Intergenerational Communication. Proc. ACM Hum.-Comput. Interact. 4, CSCW2, Article 98 (oct 2020), 21 pages. DOI: 10.1145/3415169
Yongchuan Li, Salwa Hanim Abdul-Rashid, and Raja Ariffin Raja Ghazilla. 2022. Design methods for the elderly in Web of Science, Scopus, and China National Knowledge Infrastructure databases: A scientometric analysis in citespace. Sustainability 14, 5 (2022), 2545.
Renny S. N. Lindberg and Olga De Troyer. 2021. Towards an Up to Date list of Design Guidelines for Elderly Users. In CHI Greece 2021: 1st International Conference of the ACM Greek SIGCHI Chapter (Online (Athens, Greece), Greece) (CHI Greece 2021). Association for Computing Machinery, New York, NY, USA, Article 8, 7 pages. DOI: 10.1145/3489410.3489418
Rosa Maria Lopes Martins and Maria de Lurdes Martins Rodrigues. 2004. Estereótipos sobre idosos: uma representação social gerontofóbica. Millenium (2004), 249–254.
Amanda Cristina de Oliveira. 2020. A velhice conectada e suas representações na publicidade em vídeo brasileira. Ph.D. Dissertation. Universidade de São Paulo. DOI: 10.11606/D.27.2019.tde-21022019-144906
Aishwarya Pargaonkar, Wricha Mishra, and Sudarshan Kadam. 2019. A Study on Elderly Individuals’ Attitude Towards ICTs. In Research into Design for a Connected World, Amaresh Chakrabarti (Ed.). Springer Singapore, Singapore, 723–734.
Jean-Marie Robine. 2021. Ageing populations: We are living longer lives, but are we healthier. United Nations 2 (2021).
Shozo Sato. 2012. Ikebana: The art of arranging flowers. Tuttle Publishing.
Cláudia Stamato. 2014. Idosos, tecnologias de comunicação e socialização. Rio de Janeiro (RJ), Pontifícia Universidade Católica do Rio de Janeiro (2014).
SUPERA. 2021. A importância do letramento digital para idosos institucionalizados. [link]
Roger Tourangeau, Lance J Rips, and Kenneth Rasinski. 2000. The psychology of survey response. (2000). DOI: 10.1017/CBO9780511819322
Ting Yan and David Cantor. 2019. Asking survey questions about criminal justice involvement. Public Health Reports 134, 1_suppl (2019), 46S–56S.
Publicado
10/11/2025
Como Citar
GALVÃO, Vinicius Ferreira; CASATTI, Denise; RODRIGUES, Kamila Rios da Hora.
Como a tecnologia pode ajudar os idosos a se comunicarem sobre temas sensíveis?. In: WEBMEDIA FOR EVERYONE - SIMPÓSIO BRASILEIRO DE SISTEMAS MULTIMÍDIA E WEB (WEBMEDIA), 31. , 2025, Rio de Janeiro/RJ.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 176-182.
ISSN 2596-1683.
DOI: https://doi.org/10.5753/webmedia_estendido.2025.16369.
