User Experience Evaluation via Dogfooding Approach

• Adriana Lopes Damian Eldorado Research Institute
• Marcelo Pereira Eldorado Research Institute
• Bruno Luz Eldorado Research Institute
• João Leite Eldorado Research Institute

DOI: https://doi.org/10.5753/ihc_estendido.2022.225456

Abstract

User Experience (UX) is a concept that explores how a person feels about a product or service. In the UX evaluation, it is possible to identify previous problems before the launch of products, including suggestions for their improvement. In the literature, several practical works are presented on applying different research methods, in sessions, to UX evaluation of users that represent the products’ target audience. However, few works have presented the UX evaluation in the daily lives of potential users. This paper presents our practical experience in the application of different HCI methods for the UX evaluation using Dogfooding approach, which proposes that company employees use their own products or services in their daily lives. This work aims to contribute to other HCI practitioners and researchers who are interested in understanding the contribution of HCI methods through this approach, promoting a better interaction between industry and academia.

Keywords: User Experience, Dogfooding

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