Building bridges between academia, industry and government: a successful experience in teaching HCI evaluation

• Silvia Amélia Bim UTFPR
• Ozires Oliveira Institute of Smart Cities
• Gilberto Stori Junior Institute of Smart Cities

DOI: https://doi.org/10.5753/ihc.2019.8404

Abstract

The synergy between university and the labor market is one of the goals of GrandIHC-BR Challenge 5: HCI Education and the Market. However, even today opportunities for cooperation between these two spheres are rare. Thus, this article aims to contribute with an example of articulation between a Human-Computer Interaction Evaluation discipline and an industry demand that provides services to a municipal government. A citizen service system was evaluated by an undergraduate class through inspection methods and observation methods. The results of the evaluations have been shared with the company responsible for the system and the necessary corrections have already been made. By sharing this experience it is intended to illustrate how it may be possible to establish dialogue with the labor market.

Keywords: HCI Education, Inspection evaluation, User observations, Industry, Government

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