Análise Experimental da Eficácia do Método de Inspeção Semiótica para Avaliação de Resposta Emocional
Resumo
Em Interação Humano-Computador (IHC), avaliações ajudam a conhecer os desejos e problemas que usuários enfrentam interagindo com interfaces. Podem ser executadas avaliações empiricamente observando usuários e analiticamente com avaliadores inspecionando interfaces para encontrar problemas e sugerir melhorias. Avaliações podem investigar usabilidade, acessibilidade, comunicabilidade de sistemas e a resposta emocional de usuários. Na literatura existem alguns métodos para analisar emoções, como a coleta de sinais fisiológicos. No entanto, a medição por sinais fisiológicos é cara e invasiva. O Método de Inspeção Semiótica para avaliação de respostas Emocionais (MISE) é uma alternativa barata e menos trabalhosa para avaliar o estado emocional. O levantamento da literatura executado encontrou 31 trabalhos que aferiram a eficácia de métodos analíticos e nenhum avaliou o estado emocional. O objetivo dessa proposta é aferir se o MISE é eficaz para avaliar a resposta emocional de usuários. Serão realizados dois experimentos, com usuários reais de interfaces e seus sinais fisiológicos e estudiosos em IHC aplicando o MISE, seus resultados serão comparados e a eficácia do MISE será aferida.
Palavras-chave:
Emoções, Métodos de Avaliação, Sinais Fisiológicos, Comparação Experimental
Referências
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Simone Barbosa and Bruno Silva. 2010. Interação humano-computador. Elsevier. Brasil.
Margaret M Bradley and Peter J Lang. 1994. Measuring emotion: the selfassessment manikin and the semantic differential. Journal of behavior therapy and experimental psychiatry 25, 1 (1994), 49–59.
Giorgio Brajnik. 2008. A comparative test of web accessibility evaluation methods. In Proceedings of the 10th international ACM SIGACCESS conference on Computers and accessibility. ACM, 113–120.
Eva De Lera and Muriel Garreta-Domingo. 2007. Ten emotion heuristics: guidelines for assessing the user’s affective dimension easily and cost-effectively. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI... but not as we know it-Volume 2. BCS Learning & Development ltd., 163–166.
Isaque Elcio de Souza. 2019. Classificação de sinais fisiológicos para inferência do estado emocional de usuários. Dissertação. Master’s thesis. Universidade Federal de São Carlos, São Carlos.
Paul Ekman, Wallace V Friesen, and Joseph C Hager. 2002. Facial action coding system. A Human Face, Salt Lake City (2002), 77–254.
Thomas T Hewett, Ronald Baecker, Stuart Card, Tom Carey, Jean Gasen, Marilyn Mantei, Gary Perlman, Gary Strong, and William Verplank. 1992. ACM SIGCHI curricula for human-computer interaction. ACM.
Reza Khajouei, Sadrieh Hajesmaeel Gohari, and Moghaddameh Mirzaee. 2018. Comparison of two heuristic evaluation methods for evaluating the usability of health information systems. Journal of biomedical informatics 80 (2018), 37–42.
Reza Khajouei, Misagh Zahiri Esfahani, and Yunes Jahani. 2017. Comparison of heuristic and cognitive walkthrough usability evaluation methods for evaluating health information systems. Journal of the American Medical Informatics Association 24, e1 (2017), e55–e60.
GFG Laurans, Pieter MA Desmet, and Paul PM Hekkert. 2009. Assessing emotion in interaction: some problems and a new approach. In Proceedings of the 4th International Conference on Designing Pleasurable Products and Interfaces, DPPI’09, Compiegne, Oct. 2009. Universite de Technologie de Compiegne.
Martin Maguire and Paul Isherwood. 2018. A Comparison of User Testing and Heuristic Evaluation Methods for Identifying Website Usability Problems. In International Conference of Design, User Experience, and Usability. Springer, 429–438.
Rolf Molich and Joseph S Dumas. 2008. Comparative usability evaluation (CUE-4). Behaviour & Information Technology 27, 3 (2008), 263–281.
Thomas P Moran. 1981. The command language grammar: A representation for the user interface of interactive computer systems. International journal of man-machine studies 15, 1 (1981), 3–50.
Donald A Norman. 2004. Emotional design: Why we love (or hate) everyday things. Basic Civitas Books.
CS PEIRCE. 2005. Semiótica. 2005.
Charles Sanders Peirce. 1974. Collected papers of charles sanders peirce. Vol. 2. Harvard University Press.
Kai Petersen, Robert Feldt, Shahid Mujtaba, and Michael Mattsson. 2008. Systematic mapping studies in software engineering.. In Ease, Vol. 8. 68–77.
Raquel Oliveira Prates and Simone Diniz Junqueira Barbosa. 2003. Avaliação de interfaces de usuário–conceitos e métodos. In Jornada de Atualização em Informática do Congresso da Sociedade Brasileira de Computação, Capítulo, Vol. 6. 28.
Jenny Preece, Yvonne Rogers, Helen Sharp, David Benyon, Simon Holland, and Tom Carey. 1994. Human-computer interaction. Addison-Wesley Longman Ltd.
Karen Reijneveld, Michiel De Looze, Frank Krause, and Pieter Desmet. 2003. Measuring the emotions elicited by office chairs. In Proceedings of the 2003 international conference on Designing pleasurable products and interfaces. ACM, 6–10.
Maria Carolina de Souza Santos et al. 2016. Um método analítico para avaliação de respostas emocionais na Interação Humano-Computador. (2016).
Rafael Dias SANTOS and Bruno Santana da SILVA. 2018. Comparação de Métodos de Avaliação de IHC sob a Perspectiva do Autor da Interface. (2018).
K R Scherer. 2001. Appraisal processes in emotion: theory, method, research. Appraisal considered as a process of multilevel sequential checking 4, 4 (2001), 92–120.
Klaus R Scherer. 2005. What are emotions? And how can they be measured? Social science information 44, 4 (2005), 695–729.
Ashok Sivaji, Azween Abdullah, and Alan Giffin Downe. 2011. Usability testing methodology: Effectiveness of heuristic evaluation in E-government website development. In 2011 Fifth Asia Modelling Symposium. IEEE, 68–72.
MW Van Someren, YF Barnard, and JAC Sandberg. 1994. The think aloud method: a practical approach to modelling cognitive. Citeseer.
Heloisa Vieira and Maria Cecília C Baranauskas. 2003. Design e avaliação de interfaces humano-computador. Creative Commons, Brasil.
Steve Wallace, Adrian Reid, Jin-Su Kang, and Daniel Clinciu. 2013. A comparison of the usability of heuristic evaluations for online help. Information Design Journal 20, 1 (2013), 58–68.
Claes Wohlin. 2014. Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th international conference on evaluation and assessment in software engineering. Citeseer, 38.
R.A.C. Xavier and V.P. De Almeida Neris. 2012. A hybrid evaluation approach for the emotional state of information systems users. ICEIS 2012 - Proceedings of the 14th International Conference on Enterprise Information Systems 3 (01 2012), 45–53.
Rogério Aparecido Campanari Xavier. 2013. Uma abordagem híbrida para a avaliação da experiência emocional de usuários. (2013).
Simone Barbosa and Bruno Silva. 2010. Interação humano-computador. Elsevier. Brasil.
Margaret M Bradley and Peter J Lang. 1994. Measuring emotion: the selfassessment manikin and the semantic differential. Journal of behavior therapy and experimental psychiatry 25, 1 (1994), 49–59.
Giorgio Brajnik. 2008. A comparative test of web accessibility evaluation methods. In Proceedings of the 10th international ACM SIGACCESS conference on Computers and accessibility. ACM, 113–120.
Eva De Lera and Muriel Garreta-Domingo. 2007. Ten emotion heuristics: guidelines for assessing the user’s affective dimension easily and cost-effectively. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI... but not as we know it-Volume 2. BCS Learning & Development ltd., 163–166.
Isaque Elcio de Souza. 2019. Classificação de sinais fisiológicos para inferência do estado emocional de usuários. Dissertação. Master’s thesis. Universidade Federal de São Carlos, São Carlos.
Paul Ekman, Wallace V Friesen, and Joseph C Hager. 2002. Facial action coding system. A Human Face, Salt Lake City (2002), 77–254.
Thomas T Hewett, Ronald Baecker, Stuart Card, Tom Carey, Jean Gasen, Marilyn Mantei, Gary Perlman, Gary Strong, and William Verplank. 1992. ACM SIGCHI curricula for human-computer interaction. ACM.
Reza Khajouei, Sadrieh Hajesmaeel Gohari, and Moghaddameh Mirzaee. 2018. Comparison of two heuristic evaluation methods for evaluating the usability of health information systems. Journal of biomedical informatics 80 (2018), 37–42.
Reza Khajouei, Misagh Zahiri Esfahani, and Yunes Jahani. 2017. Comparison of heuristic and cognitive walkthrough usability evaluation methods for evaluating health information systems. Journal of the American Medical Informatics Association 24, e1 (2017), e55–e60.
GFG Laurans, Pieter MA Desmet, and Paul PM Hekkert. 2009. Assessing emotion in interaction: some problems and a new approach. In Proceedings of the 4th International Conference on Designing Pleasurable Products and Interfaces, DPPI’09, Compiegne, Oct. 2009. Universite de Technologie de Compiegne.
Martin Maguire and Paul Isherwood. 2018. A Comparison of User Testing and Heuristic Evaluation Methods for Identifying Website Usability Problems. In International Conference of Design, User Experience, and Usability. Springer, 429–438.
Rolf Molich and Joseph S Dumas. 2008. Comparative usability evaluation (CUE-4). Behaviour & Information Technology 27, 3 (2008), 263–281.
Thomas P Moran. 1981. The command language grammar: A representation for the user interface of interactive computer systems. International journal of man-machine studies 15, 1 (1981), 3–50.
Donald A Norman. 2004. Emotional design: Why we love (or hate) everyday things. Basic Civitas Books.
CS PEIRCE. 2005. Semiótica. 2005.
Charles Sanders Peirce. 1974. Collected papers of charles sanders peirce. Vol. 2. Harvard University Press.
Kai Petersen, Robert Feldt, Shahid Mujtaba, and Michael Mattsson. 2008. Systematic mapping studies in software engineering.. In Ease, Vol. 8. 68–77.
Raquel Oliveira Prates and Simone Diniz Junqueira Barbosa. 2003. Avaliação de interfaces de usuário–conceitos e métodos. In Jornada de Atualização em Informática do Congresso da Sociedade Brasileira de Computação, Capítulo, Vol. 6. 28.
Jenny Preece, Yvonne Rogers, Helen Sharp, David Benyon, Simon Holland, and Tom Carey. 1994. Human-computer interaction. Addison-Wesley Longman Ltd.
Karen Reijneveld, Michiel De Looze, Frank Krause, and Pieter Desmet. 2003. Measuring the emotions elicited by office chairs. In Proceedings of the 2003 international conference on Designing pleasurable products and interfaces. ACM, 6–10.
Maria Carolina de Souza Santos et al. 2016. Um método analítico para avaliação de respostas emocionais na Interação Humano-Computador. (2016).
Rafael Dias SANTOS and Bruno Santana da SILVA. 2018. Comparação de Métodos de Avaliação de IHC sob a Perspectiva do Autor da Interface. (2018).
K R Scherer. 2001. Appraisal processes in emotion: theory, method, research. Appraisal considered as a process of multilevel sequential checking 4, 4 (2001), 92–120.
Klaus R Scherer. 2005. What are emotions? And how can they be measured? Social science information 44, 4 (2005), 695–729.
Ashok Sivaji, Azween Abdullah, and Alan Giffin Downe. 2011. Usability testing methodology: Effectiveness of heuristic evaluation in E-government website development. In 2011 Fifth Asia Modelling Symposium. IEEE, 68–72.
MW Van Someren, YF Barnard, and JAC Sandberg. 1994. The think aloud method: a practical approach to modelling cognitive. Citeseer.
Heloisa Vieira and Maria Cecília C Baranauskas. 2003. Design e avaliação de interfaces humano-computador. Creative Commons, Brasil.
Steve Wallace, Adrian Reid, Jin-Su Kang, and Daniel Clinciu. 2013. A comparison of the usability of heuristic evaluations for online help. Information Design Journal 20, 1 (2013), 58–68.
Claes Wohlin. 2014. Guidelines for snowballing in systematic literature studies and a replication in software engineering. In Proceedings of the 18th international conference on evaluation and assessment in software engineering. Citeseer, 38.
R.A.C. Xavier and V.P. De Almeida Neris. 2012. A hybrid evaluation approach for the emotional state of information systems users. ICEIS 2012 - Proceedings of the 14th International Conference on Enterprise Information Systems 3 (01 2012), 45–53.
Rogério Aparecido Campanari Xavier. 2013. Uma abordagem híbrida para a avaliação da experiência emocional de usuários. (2013).
Publicado
11/10/2019
Como Citar
SILVA, Letícia ; NERIS, Vânia.
Análise Experimental da Eficácia do Método de Inspeção Semiótica para Avaliação de Resposta Emocional. In: WORKSHOP DE TESES E DISSERTAÇÕES - MESTRADO - SIMPÓSIO BRASILEIRO DE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 18. , 2019, Vitória.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2019
.
p. 122-125.
DOI: https://doi.org/10.5753/ihc.2019.8412.
