Co-design de um Agente Inteligente Conversacional para Suporte ao Tele-Cuidado de Idosos em Situação de Vulnerabilidade Social e Financeira
Resumo
Um dos principais desafios da sociedade é o envelhecimento da população. Em São Gonçalo, programas de atendimento domiciliar podem ser oferecidos para atender a idosos com mobilidade reduzida e deficiência motora. No entanto, profissionais de saúde que atendem a estes idosos sofrem com impedimento às visitas devido, entre outros fatores, ao alto índice de violência em certas áreas. Com o propósito de minimizar parte destes desafios, como por exemplo o contato entre pacientes e esses profissionais, esta pesquisa propõe o uso de Agente Inteligente Conversacional como um meio de execução do Tele-cuidado. Através de um estudo exploratório inicial foi possível identificar como os participantes abordaram as características sociais e econômicas do contexto. Além disso, os resultados também apresentaram desafios de como o Tele-cuidado é conduzido hoje e oportunidades de intervenções para mudanças nas adversidades do contexto.
Palavras-chave:
Co-design, Agente Inteligente Conversacional, Idosos, Tele-cuidado.
Referências
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J. Bibault, B. Chaix, P. Nectoux, and B. Brouard. 2019. Healthcare ex Machina: Are conversational agents ready for prime time in oncology? Clinical and translational radiation oncology (2019).
K. Charmaz. 2014. Constructing grounded theory (2 ed.). Sage Publications, Great Britain.
K. Denecke, M. Tschanz, T. Dorner, and R. May. 2019. Intelligent Conversational Agents in Healthcare: Hype or Hope? Studies in health technology and informatics 259 (2019), 77–84.
Gerhard W. Eschweiler and Leo Wanner. 2018. How Can Intelligent Conversational Agents Help? The Needs of Geriatric Patients and Their Caregivers. In Intelligent Conversation Agents in Home and Geriatric Care Applications. CEUR-WS, Stockholm, Sweden, 1–9.
J. J. Ferreira, A. Fucs, and V. Segura. 2019. Should I Interfere’AI-Assistants’ Interaction with Knowledge Workers: A Case Study in the Oil and Gas Industry. In Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems. ACM, Glasgow, Scotland Uk, CS20.
S. Jusoh. 2018. Intelligent Conversational Agent for Online Sales. In International Conference on Electronics, Computers and Artificial Intelligence (ECAI). IEEE, Iasi, Romania, 1–4.
J. Kasckow, S. Zickmund, A. Rotondi, A. Mrkva, J. Gurklis, M. Chinman, L. Fox, M. Loganathan, B. Hanusa, and G. Haas. 2014. Development of telehealth dialogues for monitoring suicidal patients with schizophrenia: Consumer feedback. Community mental health journal 50, 3 (2014), 339–342.
A. C. King, T. W. Bickmore, M.I. Campero, L.A. Pruitt, and Yin J. L. 2013. Employing Virtual Advisors in Preventive Care for Underserved Communities: Results From the COMPASS Study. Journal of Health Communication 18, 12 (2013), 1449–1464. https://doi.org/10.1080/10810730.2013.798374 PMID: 23941610.
L. Laranjo, A. G. Dunn, H. L. Tong, A. B. Kocaballi, J. Chen, R. Bashir, D. Surian, B. Gallego, F. Magrabi, A. Y. S. Lau, and E. Coiera. 2018. Conversational agents in healthcare: a systematic review. Journal of the American Medical Informatics Association 25, 9 (2018), 1248–1258.
P. Milhorat, S. Schlögl, Jérôm Boudy, and G. Chollet. 2013. What if everyone could do it?: a framework for easier spoken dialog system design. In SIGCHI symposium on engineering interactive computing systems. ACM, London, United Kingdom, 217–222.
J. L. Z. Montenegro, C. A. da Costa, and R. da R. Righi. 2019. Survey of conversational agents in health. Expert Systems with Applications 129 (2019), 56–67. https://doi.org/10.1016/j.eswa.2019.03.054
S. Nikitina, Sara Callaioli, and M. Baez. 2018. Smart Conversational Agents for Reminiscence. CoRR abs/1804.06550 (2018). arXiv:1804.06550 http://arxiv.org/abs/1804.06550
Organização Mundial da Saúde (OMS) 2011. Saúde Global e Envelhecimento. Organização Mundial da Saúde (OMS).
V. Petukhova, M. Gropp, D. Klakow, A. Schmidt, G. Eigner, S. Topf, M. Srb, P. Motlicek, B. Potard, J. Dines, O. Deroo, R. Egeler, U. Meinz, and S. Liersch. 2014. The DBOX corpus collection of spoken human-human and human-machine dialogues. Technical Report. European Language Resources Association (ELRA).
N. A Shaked. 2017. Avatars and virtual agents–relationship interfaces for the elderly. Healthcare technology letters 4, 3 (2017), 83–87.
M. L Tielman, M. A. Neerincx, and W. Brinkman. 2019. Design and evaluation of personalized motivational messages by a virtual agent that assists in posttraumatic stress disorder therapy. Journal of medical Internet research 21, 3 (2019), 1–21.
S. Tokunaga, H. Horiuchi, K. Tamamizu, S. Saiki, M. Nakamura, and K. Yasuda. 2016. Deploying service integration agent for personalized smart elderly care. In 2016 IEEE/ACIS 15th International Conference on Computer and Information Science (ICIS). 1–6. https://doi.org/10.1109/ICIS.2016.7550873
A. N. Vaidyam, H. Wisniewski, J. D. Halamka, M. S. Kashavan, and J. B. Torous. 2019. Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape. The Canadian Journal of Psychiatry (2019), 2–9.
M. Vianna. 2012. Design thinking: inovação em negócios. Design Thinking.
Publicado
11/10/2019
Como Citar
MONTEIRO, Mateus; SALGADO, Luciana.
Co-design de um Agente Inteligente Conversacional para Suporte ao Tele-Cuidado de Idosos em Situação de Vulnerabilidade Social e Financeira. In: WORKSHOP DE TESES E DISSERTAÇÕES - MESTRADO - SIMPÓSIO BRASILEIRO DE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 18. , 2019, Vitória.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2019
.
p. 134-137.
DOI: https://doi.org/10.5753/ihc.2019.8415.
