FAES – Uma estratégia para Aquisição de Informações
Abstract
In this article we present FAES, an automated assistant for interviews, and discuss its use and limitations. Interview is the most used technique for fact gathering, but suffers from several problems: tacit knowledge, the say do problem and has to deal with a large quantity of information. FAES is based on an information system conceptual model and is designed to help mitigate some of the cited problems. FAES guides the software engineer in the process of fact gathering by proposing questions to be asked to clients and providing an analysis of the client's answers as provided by the software engineer. The conceptual model was tested in a couple of cases and the assistant was used in a real case study.
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