Chatbot e Análise Conversacional para Recomendação da Aprendizagem Colaborativa na EaD
Resumo
Agentes conversacionais têm sido usados para fornecer suporte à Educação a Distância. Estes podem sugerir interações entre estudantes em Ambiente Virtual de Aprendizagem (AVA), contribuindo à aprendizagem colaborativa, um aspecto importante para melhorar o ensino-aprendizagem on-line. Esta revisão sistemática de literatura pretende responder questões relacionadas a tais agentes, aprendizagem colaborativa e Análise Conversacional (AC). Os resultados indicaram que a área é promissora, apontando para aplicações da Inteligência Artificial na Educação, como uma estratégia de AC para identificar a colaboração em AVA e possibilidades de intervenção do chatbot em prol da aprendizagem colaborativa.
Palavras-chave:
Agente Conversacional, Análise Conversacional, Aprendizagem Colaborativa, Educação a Distância, Inteligência Artificial na Educação
Referências
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Aggarwal, C. (2016). An Introduction to Recommender Systems. In: Aggarwal, C.[Ed.]. Recommender Systems: The Textbook. Cham: Springer I. Publishing. p. 1–28.
Hayashi, Y. (2019). Multiple pedagogical conversational agents to support learner-learner collaborative learning: Effects of splitting suggestion types. Cognitive Systems Research, v. 54, p. 246–257.
Kitchenham, B. (2004). Procedures for Performing Systematic Reviews.
Koschmann, T. (2013). Conversation Analysis and Collaborative Learning. In: Hmelo-Silver, C.; Chinn, C.; Chan, C.; O’Donnell, A.[Eds.]. The International Handbook of Collaborative Learning. New York: Routledge Handbooks. p. 149-167.
Liu, Q., Huang, J., Wu, L., Zhu, K. and Ba, S. (2019). CBET: design and evaluation of a domain-specific chatbot for mobile learning. Universal Access in the Information Society.
Pons Lelardeux, C., Panzoli, D., Lubrano, V., et al. (2017). Communication system and team situation awareness in a multiplayer real-time learning environment: application to a virtual operating room. The Visual Computer, v. 33, n. 4, p. 489–515.
Procter, M., Lin, F. and Heller, B. (2018). Intelligent intervention by conversational agent through chatlog analysis. Smart Learning Environments, v. 5, n. 1, p. 30.
Recuero, R. (2012). A Conversação como Apropriação na Comunicação Mediada pelo Computador. In: Buitoni, D. S.; Chiachiri, R.[Eds.]. Comunicação, Cultura de Rede e Jornalismo. 1ª ed. São Paulo: Almedina. p. 259–274.
Schouten, D., Smets, N., Driessen, M., et al. (2017). Requirements for a virtual environment to support the social participation education of low-literates. Universal Access in the Information Society, v. 16, n. 3, p. 681–698.
Stahl, G., Koschmann, T. and Suthers, D. D. (2006). Aprendizagem colaborativa com suporte computacional: Uma perspectiva histórica. In: Sawyer, R. K.[Ed.]. Cambridge handbook of the learning sciences. Cambridge, UK: Cambridge University Press. p. 409–426.
Tarouco, L. M. R., Silveira, C. and Krassmann, A. L. (2018). Collaborative Learning with Virtual Entities. In: Zaphiris, P.; Ioannou, A.[Eds.]. Learning and Collaboration Technologies. Design, Development and Technological Innovation. Cham: Springer International Publishing. v. 10924, p. 480–493.
Tawfik, A., Graesser, A. and Love, J. (2020). Supporting Project-Based Learning Through the Virtual Internship Author (VIA). Technology, Knowledge and Learning, v. 25, n. 2, p. 433–442.
Uthus, D. C. and Aha, D. W. (2013). Multiparticipant chat analysis: A survey. Artificial Intelligence, v. 199–200, p. 106–121.
Zawacki-Richter, O., Marín, V. I., Bond, M. and Gouverneur, F. (2019). Systematic review of research on artificial intelligence applications in higher education – where are the educators? International Journal of Educational Technology in Higher Education, v. 16, n. 1, p. 39.
Aggarwal, C. (2016). An Introduction to Recommender Systems. In: Aggarwal, C.[Ed.]. Recommender Systems: The Textbook. Cham: Springer I. Publishing. p. 1–28.
Hayashi, Y. (2019). Multiple pedagogical conversational agents to support learner-learner collaborative learning: Effects of splitting suggestion types. Cognitive Systems Research, v. 54, p. 246–257.
Kitchenham, B. (2004). Procedures for Performing Systematic Reviews.
Koschmann, T. (2013). Conversation Analysis and Collaborative Learning. In: Hmelo-Silver, C.; Chinn, C.; Chan, C.; O’Donnell, A.[Eds.]. The International Handbook of Collaborative Learning. New York: Routledge Handbooks. p. 149-167.
Liu, Q., Huang, J., Wu, L., Zhu, K. and Ba, S. (2019). CBET: design and evaluation of a domain-specific chatbot for mobile learning. Universal Access in the Information Society.
Pons Lelardeux, C., Panzoli, D., Lubrano, V., et al. (2017). Communication system and team situation awareness in a multiplayer real-time learning environment: application to a virtual operating room. The Visual Computer, v. 33, n. 4, p. 489–515.
Procter, M., Lin, F. and Heller, B. (2018). Intelligent intervention by conversational agent through chatlog analysis. Smart Learning Environments, v. 5, n. 1, p. 30.
Recuero, R. (2012). A Conversação como Apropriação na Comunicação Mediada pelo Computador. In: Buitoni, D. S.; Chiachiri, R.[Eds.]. Comunicação, Cultura de Rede e Jornalismo. 1ª ed. São Paulo: Almedina. p. 259–274.
Schouten, D., Smets, N., Driessen, M., et al. (2017). Requirements for a virtual environment to support the social participation education of low-literates. Universal Access in the Information Society, v. 16, n. 3, p. 681–698.
Stahl, G., Koschmann, T. and Suthers, D. D. (2006). Aprendizagem colaborativa com suporte computacional: Uma perspectiva histórica. In: Sawyer, R. K.[Ed.]. Cambridge handbook of the learning sciences. Cambridge, UK: Cambridge University Press. p. 409–426.
Tarouco, L. M. R., Silveira, C. and Krassmann, A. L. (2018). Collaborative Learning with Virtual Entities. In: Zaphiris, P.; Ioannou, A.[Eds.]. Learning and Collaboration Technologies. Design, Development and Technological Innovation. Cham: Springer International Publishing. v. 10924, p. 480–493.
Tawfik, A., Graesser, A. and Love, J. (2020). Supporting Project-Based Learning Through the Virtual Internship Author (VIA). Technology, Knowledge and Learning, v. 25, n. 2, p. 433–442.
Uthus, D. C. and Aha, D. W. (2013). Multiparticipant chat analysis: A survey. Artificial Intelligence, v. 199–200, p. 106–121.
Zawacki-Richter, O., Marín, V. I., Bond, M. and Gouverneur, F. (2019). Systematic review of research on artificial intelligence applications in higher education – where are the educators? International Journal of Educational Technology in Higher Education, v. 16, n. 1, p. 39.
Publicado
24/11/2020
Como Citar
MORAES NETO, Antônio Justiniano; FERNANDES, Marcia Aparecida; AMIEL, Tel.
Chatbot e Análise Conversacional para Recomendação da Aprendizagem Colaborativa na EaD. In: SIMPÓSIO BRASILEIRO DE INFORMÁTICA NA EDUCAÇÃO (SBIE), 31. , 2020, Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2020
.
p. 1142-1151.
DOI: https://doi.org/10.5753/cbie.sbie.2020.1142.
