Body Shop Software Development Outsourcing: A Proposal to Reduce Risks
Abstract
Customers and suppliers work together to meet market needs, where both commit with final product quality. In IT context, conducting body shop has become a common practice, due to the high speed of environment changes. However, there are risks in the outsourcing process that must be mitigated or even avoided. This paper describes body shop activities and lessons learned in software development, proposing a set of mitigating actions for improving software quality and reducing risks in outsourcing.
Keywords:
Development Outsourcing, Software, Decrease Risks
References
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Prado, E. P. V. and Takaoka, H. (2002) “Os Fatores que Motivam a Adoção da Terceirização da Tecnologia de Informação: uma Análise do Setor Industrial de São Paulo”, In: Revista de Administração Contemporânea, volume 6, Curitiba.
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Smuts, H., Kotzé, P., Merwee, A. V. D. and Loock, M. (2010) “Critical Success Factors for Information Systems Outsourcing Management: A Software Development Lifecycle View”, In: Proceeding SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists, South Africa, pages 304-313.
Chase, R. B., Aquilano, N. J. and Jacobs, R. (2004) “Administração da produção para a vantagem competitiva”, Bookman, 10th edition.
Earl, M. J. (1996) “The Risks of Outsourcing IT”, In: Sloan Management Review, volume 37, Spring, pages 26–32.
Gilmore, H. L. (1974) “Product conformance cost”, Quality Progress, June.
Lacity, M. and Hirschheim R. (1993) “Information Systems Outsourcing; Myths, Metaphors, and Realities”, John Wiley & Sons, New York.
Lima, M., Sapiro, A., Vilhena, J. B. and Gangana, M. (2009) “Gestão de marketing”, FGV, 8th edition, Rio de Janeiro.
Nakatsu, R. T. and Iacovou , L. C. (2009) “A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel Delphi”, In: Information & Management 46, p.57-68.
Mansur, R. (2007) “Governança de TI: metodologia, frameworks e melhores práticas”, Brasport, Rio de Janeiro.
Prado, E. P. V. and Takaoka, H. (2002) “Os Fatores que Motivam a Adoção da Terceirização da Tecnologia de Informação: uma Análise do Setor Industrial de São Paulo”, In: Revista de Administração Contemporânea, volume 6, Curitiba.
Sá, M. P., Bomtempo, J. V. and Quental, C. (1998) “Terceirização no processamento final da indústria farmacêutica e veterinária”, In: Revista de Administração Contemporânea, volume 2, Curitiba.
SEI - Software Engineering Institute (2006) “CMMI for Development”, Version 1.2, Pittsburgh, PA.
Simões, C., Santos, G. and Rocha, A. R. (2010) “Implantação do Processo Aquisição no Contexto do Processo de Desenvolvimento de Software na Synapsis Brasil”, In: IX Simpósio Brasileiro de Qualidade de Software, Belém, Brasil, p. 287-294.
Smuts, H., Kotzé, P., Merwee, A. V. D. and Loock, M. (2010) “Critical Success Factors for Information Systems Outsourcing Management: A Software Development Lifecycle View”, In: Proceeding SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists, South Africa, pages 304-313.
Published
2011-06-06
How to Cite
SCHREIBER, Daniel; GARCIA, Cleiton dos Santos; DOMINGOS, Dionei; BETTIO, Kelly; REINEHR, Sheila; MALUCELLI, Andreia.
Body Shop Software Development Outsourcing: A Proposal to Reduce Risks. In: BRAZILIAN SOFTWARE QUALITY SYMPOSIUM (SBQS), 10. , 2011, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2011
.
p. 353-360.
DOI: https://doi.org/10.5753/sbqs.2011.15406.
