Management Function Deployment: um Método para o Alinhamento Estratégico da Melhoria dos Processos de Gerenciamento de Projetos de Software
Resumo
Este artigo apresenta um método, denominado Management Function Deployment (MFD), que permite alinhar a melhoria dos processos de gerenciamento de projetos de software aos objetivos estratégicos organizacionais. Este alinhamento é importante para aumentar a efetividade da melhoria de processos, mas ainda são poucos os guias práticos de como realizá-lo. Para avaliar a aplicabilidade industrial deste método, um estudo de campo foi realizado em uma empresa de desenvolvimento de software. Como resultado, os participantes avaliaram positivamente o uso do MFD. Por fim, analisa-se a generalização do resultado para outros contextos.
Palavras-chave:
Método, Alinhamento Estratégico, Gerenciamento
Referências
BECKER, A. L.; PRIKLADNICKI, R.; AUDY, J. L. N. Strategic alignment of software process improvement programs using QFD. In: BiPi '08: Proceedings of the 1st international workshop on Business impact of process improvements. New York, NY, USA: ACM, 2008. p. 9-14.
CARNEVALLI, J. A.; MIGUEL, P. C. Review, analysis and classification of the literature on QFD - types of research, difficulties and benefits. International Journal of Production Economics, v. 114, n. 2, p. 737-754, 2008.
CARVALHO, G.; VASCONCELOS, A.; SILVA, F. Um processo de recomendação de modelos de maturidade em gerenciamento de projetos. In: Proceedings do IV Simpósio Brasileiro de Gerenciamento de Projetos. Ouro Preto, MG, Brasil: PMIMG, 2009. p. 1-10 (Distribuído Digitalmente).
COHEN, L. Quality Function Deployment: How to Make QFD Work for You. Harrisonburg, VA, USA: Addison-Wesley Longman, 1995.
CRAWFORD, J. K. Project Management Maturity Model. 2nd. ed. Pennsylvania, PA, USA: Auerbach Publications, 2006.
DONG-SHENG, S.; FENG-XIA, W. An optimization model of enterprise business processes based on house of quality. In: Proc. International Conference on Management Science and Engineering 2007. Harbin, Heilongjiang, China: ICMSE, 2007. p. 966-971.
EASTERBROOK, S.; ARANDA, J. Material do curso de Engenharia de Software Experimental. In: 7th International Advanced School on Empirical Software Engineering, Lake Buena Vista, Florida, 2009.
ENGLUND, R. L.; GRAHAM, R. J. From experience: Linking projects to strategy. The Journal of Product Innovation Management, v. 16, p. 52-64, 1999.
HARRISON, F.; LOCK, D. Advanced Project Management: A Structured Approach. 4th. ed. Aldershot, Hampshire, UK: Gower Publishing Ltd, 2004.
KERZNER, H. Using the Project Management Maturity Model: Strategic Planning for Project Management. 2nd. ed. New Jersey, NJ, USA: Wiley, 2005.
LIU, X. et al. QFD application in software process management and improvement based on CMM. In: 3-WoSQ: Proceedings of the third workshop on Software quality. New York, NY, USA: ACM, 2005. p. 1-6.
MILOSEVIC, D. Z.; SRIVANNABOON, S. A theoretical framework for aligning project management with business strategy. Project Management Journal, v. 8, p. 98-111, 2006.
OGC. PRINCE2 Maturity Model. UK: Office of Government Commerce, 2006.
PINTO, A. Estudo de Benchmarking em Gerenciamento de Projetos - Relatório Técnico dos Chapters Brasileiros do Project Management Institute. Brasil, 2008.
PMI. Organizational Project Management Maturity Model (OPM3) – Knowledge Foundation (2nd Edition). 2nd. ed. Pennsylvania, PA, USA: Project Management Institute, 2008.
PRADO, D. Maturidade em Gerenciamento de Projetos. Minas Gerais, MG, Brasil: INDG Tecnologia e Serviços, 2008.
SRIVANNABOON, S. Linking project management with business strategy. In: PMI Global Congress (North America). Washington, WA, USA: Project Management Institute, 2006.
YUMING, Z.; QUAN, P.; GUO, P. Research on the Application of Project Portfolio Management (PPM), Program Management (PM) and Project Management in Enterprise Strategic Management. In: Proc. International Conference on Wireless Communications, Networking and Mobile Computing WiCom 2007. Shanghai, P.R. China: WiCom, 2007. p. 5266-5269.
ZHAO, Y. et al. The application of extend QFD in BPR. In: Proc. IEEE International Conference on Systems, Man and Cybernetics. Washington, DC, USA: SMC, 2003. v. 5, p. 4742-4747.
CARNEVALLI, J. A.; MIGUEL, P. C. Review, analysis and classification of the literature on QFD - types of research, difficulties and benefits. International Journal of Production Economics, v. 114, n. 2, p. 737-754, 2008.
CARVALHO, G.; VASCONCELOS, A.; SILVA, F. Um processo de recomendação de modelos de maturidade em gerenciamento de projetos. In: Proceedings do IV Simpósio Brasileiro de Gerenciamento de Projetos. Ouro Preto, MG, Brasil: PMIMG, 2009. p. 1-10 (Distribuído Digitalmente).
COHEN, L. Quality Function Deployment: How to Make QFD Work for You. Harrisonburg, VA, USA: Addison-Wesley Longman, 1995.
CRAWFORD, J. K. Project Management Maturity Model. 2nd. ed. Pennsylvania, PA, USA: Auerbach Publications, 2006.
DONG-SHENG, S.; FENG-XIA, W. An optimization model of enterprise business processes based on house of quality. In: Proc. International Conference on Management Science and Engineering 2007. Harbin, Heilongjiang, China: ICMSE, 2007. p. 966-971.
EASTERBROOK, S.; ARANDA, J. Material do curso de Engenharia de Software Experimental. In: 7th International Advanced School on Empirical Software Engineering, Lake Buena Vista, Florida, 2009.
ENGLUND, R. L.; GRAHAM, R. J. From experience: Linking projects to strategy. The Journal of Product Innovation Management, v. 16, p. 52-64, 1999.
HARRISON, F.; LOCK, D. Advanced Project Management: A Structured Approach. 4th. ed. Aldershot, Hampshire, UK: Gower Publishing Ltd, 2004.
KERZNER, H. Using the Project Management Maturity Model: Strategic Planning for Project Management. 2nd. ed. New Jersey, NJ, USA: Wiley, 2005.
LIU, X. et al. QFD application in software process management and improvement based on CMM. In: 3-WoSQ: Proceedings of the third workshop on Software quality. New York, NY, USA: ACM, 2005. p. 1-6.
MILOSEVIC, D. Z.; SRIVANNABOON, S. A theoretical framework for aligning project management with business strategy. Project Management Journal, v. 8, p. 98-111, 2006.
OGC. PRINCE2 Maturity Model. UK: Office of Government Commerce, 2006.
PINTO, A. Estudo de Benchmarking em Gerenciamento de Projetos - Relatório Técnico dos Chapters Brasileiros do Project Management Institute. Brasil, 2008.
PMI. Organizational Project Management Maturity Model (OPM3) – Knowledge Foundation (2nd Edition). 2nd. ed. Pennsylvania, PA, USA: Project Management Institute, 2008.
PRADO, D. Maturidade em Gerenciamento de Projetos. Minas Gerais, MG, Brasil: INDG Tecnologia e Serviços, 2008.
SRIVANNABOON, S. Linking project management with business strategy. In: PMI Global Congress (North America). Washington, WA, USA: Project Management Institute, 2006.
YUMING, Z.; QUAN, P.; GUO, P. Research on the Application of Project Portfolio Management (PPM), Program Management (PM) and Project Management in Enterprise Strategic Management. In: Proc. International Conference on Wireless Communications, Networking and Mobile Computing WiCom 2007. Shanghai, P.R. China: WiCom, 2007. p. 5266-5269.
ZHAO, Y. et al. The application of extend QFD in BPR. In: Proc. IEEE International Conference on Systems, Man and Cybernetics. Washington, DC, USA: SMC, 2003. v. 5, p. 4742-4747.
Publicado
07/06/2010
Como Citar
CARVALHO, Gustavo H. P.; SILVA, Fabio Q. B. da; FRANÇA, A. César C..
Management Function Deployment: um Método para o Alinhamento Estratégico da Melhoria dos Processos de Gerenciamento de Projetos de Software. In: SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 9. , 2010, Belém.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2010
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p. 135-149.
DOI: https://doi.org/10.5753/sbqs.2010.15426.
