Usability Inspection in Software Development Organizations - A Practical Experience
Abstract
Users’ acceptability of Web applications relies strictly on these applications’ usability, which can be improved through the use of inspections. This paper reports an industrial case study of usability inspection, where developers and requirements assessors applied an inspection technique to evaluate the usability of newly developed modules. The results of this case study indicate the feasibility of performing usability inspections with the participation of a software project’s stakeholders, even when stakeholders are not usability experts.
Keywords:
Usability Inspection, Software Development Organizations, Practical Experience
References
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Zhang, Z., Basili, V. and Shneiderman, B. (1999) “Perspective-based Usability Inspection: An Empirical Validation of Efficacy”, Empirical Software Engineering: An International Journal, 1999, vol. 4, (1).
Conte T., Massolar, J., Mendes, E., Travassos, G. (2007a) "Usability Evaluation Based on Web Design Perspective", ESEM 2007, Madrid, Spain, September.
Conte T., Massolar, J., Mendes, E., Travassos, G. (2007b) "Web Usability Inspection Technique Based on Design Perspectives ". SBES 2007, João Pessoa, PB, Brasil, Outubro.
Dix, A., Finlay, J., Abowd, G., Beale, R. (2004) “Human-Computer Interaction” (Ed. Pearson/ Prentice Hall, Third Edition, 2004).
Garzotto F., Matera M., Paolini P. (1999). "Abstract Tasks: a tool for the inspection of Websites and off-line hypermedia”. In: Proc. of the 10th ACM Conference on Hypertext and Hypermedia.
ISO/IEC 9126-1, International Organization for Standardization. “Information Technology – Software Product Quality. Part 1: Quality Model”. 1999.
Mafra, S. N., Barcelos, R. F., Travassos, G. H. (2006) “Aplicando uma Metodologia Baseada em Evidência na Definição de Novas Tecnologias de Software”. SBES 2006, Florianópolis, SC, Brasil, Outubro.
Matera, M., Rizzo, F., Carughi, G. (2006) “Web Usability: Principles and Evaluation Methods”, in Mendes, E., Mosley, N. (Eds): “Web Engineering” (Springer, 2006).
Mendes, E., Mosley, N., Counsell, S. (2006) “The Need for Web Engineering: An Introduction”, in Mendes, E., Mosley, N. (Eds): “Web Engineering” (Springer, 2006).
Nielsen, J. (1994) “Heuristic evaluation”, In Nielsen, J., and Mack, R.L. (Eds.), “Usability Inspection Methods” (John Wiley & Sons, 1994).
Olsina, L., Covella, G., Rossi, G. (2006) “Web Quality”, in Mendes, E., Mosley, N. (Eds): “Web Engineering” (Springer, 2006).
Polson, P., Lewis, C., Rieman, J., Wharton, C. (1992) “Cognitive Walkthroughs: a method for theory-based evaluation of users interfaces”, Int. Journal of Man-Machine Studies.
Sauer, C., Jeffery, D.R., Land, L., Yetton, P. (2000) “The Effectiveness of Software Development Technical Review: A Behaviorally Motivated Program of Research”, IEEE TSE, 26 (1): 1-14, January, 2000.
Shull, F., Carver, J., Travassos, G. (2001) “An Empirical Methodology for Introducing Software Processes”, ACM SIGSOFT Software Engineering Notes, 2001, 26 (5).
Zhang, Z., Basili, V. and Shneiderman, B. (1999) “Perspective-based Usability Inspection: An Empirical Validation of Efficacy”, Empirical Software Engineering: An International Journal, 1999, vol. 4, (1).
Published
2008-06-02
How to Cite
VAZ, Verônica T.; CONTE, Tayana; BOTT, Andrew; MENDES, Emilia; TRAVASSOS, Guilherme H..
Usability Inspection in Software Development Organizations - A Practical Experience. In: BRAZILIAN SOFTWARE QUALITY SYMPOSIUM (SBQS), 7. , 2008, Florianópolis.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2008
.
p. 369-377.
DOI: https://doi.org/10.5753/sbqs.2008.15557.
