ErgoMonitor: Website Usability Monitoring Environment Analyzing Log Files

• André Luís Schwerz UEM
• Marcelo Morandini UEM
• Walter de Abreu Cybis UFSC

DOI: https://doi.org/10.5753/sbqs.2005.16164

Abstract

This paper presents the definition of the ErgoMonitor and its implementation initial view, an web sites usability automatized evaluation environment that implements a task oriented log files analysis approach. This environment collects data that are stored at the server log files and calculate usability taxes and metrics. The results produced by the ErgoMonitor are not influentiated by subjectivities or observations problems. On the other hand, these results are dependant on users explorative behaviours that can be only visiting the web site. The ErgoMonitor is indicated for continuos monitoring studies, where usability taxes and metrics for same tasks can be compared with theirs historical averages, to identify normality deviances.

Keywords: ErgoMonitor, Website Usability Monitoring, Log Files

References

Bastien, J. M. C., Scapin, D. L. (1998) “A Validation of Ergonomic Criteria for The Evaluation of Human-Computer Interfaces”; International Journal of Human-Computer Interaction, 4, 183-196.

Brajnik, G. (2000) “Automatic Web Usability Evaluation: What Needs To Be Done”, In Proc. of 6th Human Factors and the Web Conference, Austin, Texas - EUA, Junho, 2000.

Cybis, W.A., Scapin, D. L. ; Andres, D.P., Morandini, M. (2002). “ErgoCoIn : An usability Inspection Tool for Web Sites Evaluation”, INRIA repports.

ISO/DIS 9241 (1997); “Dialogue Principles in Guiding the Evaluation of User Interfaces”, Guidance on Usability.

Keynote (2004). “Research Manager Clickstream”, disponível em http://www.keynote.com/solutions/solutions_cem_research_mgr_clickstream.html, acessado em setembro de 2004.

LabIUtil (2003) “Laboratório de Utilizabilidade”, Departamento de Informática, Universidade Federal de Santa Catarina (UFSC), disponível em http://www.labiutil.inf.ufsc.br; acessado em abril de 2003.

Meira Jr., W.; Murta, C.D., Campos S.V.A.; Guedes Neto, D. O. (2002); Sistemas de Comércio Eletrônico – Projeto e Desenvolvido; Editora Campus.

Morandini, M., Cybis, W.A. (2003) “Definition and Prototyping of ErgoMonitor”. In: Proccedings of International Conference on Human-Computer Interaction, Creta. v.II, p. 1396-1399.

Nielsen, J.(2000); “Designing Web Sites - Designing Web Usability”, Editora Campus.

Scapin, D., Leulier, C., Vanderbonckt, J., Mariage, C., Bastien, C, Palanque, P., Farenc, C., Bastilde, R.(2001) “Towards Automated Testing of Web Usability Guidelines”, In. Tools for Working with Guidelines London Springer, pp. 293-304.

The Bobby Tool (2004), disponível em www.cast.org, acessado em maio de 2004.

WebTrends (2005).”WebTrends7, (n.d.)”, disponível em http://www.webtrends.com, acessado em fevereiro de 2005.

William, B. (2004) “Borland Delphi 6 Inprise” – Serie IT Educational; Alta Books.

World Class Software Solutions (2004) “Paradox Products and Services”; disponível em http://www.fmsinc.com/paradox/index.html, acessado em janeiro de 2004.

World Wide Web Consortium's (W3C) (2002) “Web Accessibility Initiative”, disponível em http://www.w3c.com, acessado em maio de 2002.