Improvement of Product Quality and Software Process from the Analysis of Test Indicators

• Erika de Freitas Nita CI&T SYSTEMS

DOI: https://doi.org/10.5753/sbqs.2002.16223

Abstract

Currently, most of the world wide software companies faces problems related to the need to improve product quality and customer satisfaction while maintaining low costs and meeting deadlines. This paper reports the experience of a software organization which uses test indicator analysis as a tool for process improvement and product quality assurance.

Keywords: test, quality, product, process, measurement, metric, indicator, goal

References

The Standish Group International, Inc.. The CHAOS Report. 1995.

Jacobson, I.; Booch, G.;Rumbaugh, J. The Unified Software Development Process, Addison-Wesley, 1999.

Paulk, M.; Curtis, B.; Chrissis, M.; Weber, C. Capability Maturity Model for Software, Version 1.1. Technical Report - CMU/SEI-93-TR-24, Software Engineering Institute, Carnegie Mellon, February 1993.

Kan, Stephen H. Metrics and Models in Software Quality Engineering, Addison-Wesley, 1994.