Modelagem da colaboração em processos organizacionais: Uma revisão sistemática de literatura
Resumo
Organizações inseridas na economia do conhecimento apresentam maior complexidade em razão de diferentes atores envolvidos na produção de valor e, portanto, a colaboração passa a ter papel relevante na gestão dos processos. No entanto, a modelagem da colaboração é difícil de representar. O objetivo deste artigo é identificar quais abordagens e notações mais apropriadas para modelagem da colaboração em processos. Para isso, realizou-se uma revisão sistemática de literatura a fim de compreender o estado das pesquisas relacionadas ao tema. Como resultado, observamos que a utilização do BPMN como notação base pode atender ao propósito se incrementado a novos elementos relacionados à teoria da colaboração.Referências
Amdah, Leila, and Adil Anwar. 2020. “A DSL for Collaborative Business Process.” In 2020 International Conference on Intelligent Systems and Computer Vision (ISCV). IEEE. DOI: 10.1109/iscv49265.2020.9204044.
Amdah, Leila, Naima Essadi, and Adil Anwar. 2021. “A Model-Driven Architecture for Collaborative Business Processes.” International Journal of Advanced Computer Science and Applications : IJACSA 12 (8). DOI: 10.14569/ijacsa.2021.0120883.
Belluccini, Sara, Rocco De Nicola, Marlon Dumas, Pille Pullonen, Barbara Re, and Francesco Tiezzi. 2020. “Verification of Privacy-Enhanced Collaborations.” In Proceedings of the 8th International Conference on Formal Methods in Software Engineering. New York, NY, USA: ACM. DOI: 10.1145/3372020.3391553.
Ben Hassen, Mariam, Mohamed Turki, and Faïez Gargouri. 2019. “A Multi-Criteria Evaluation Approach for Selecting a Sensitive Business Process Modeling Language for Knowledge Management.” Journal on Data Semantics 8 (3): 157–202.
Borghoff, Uwe M., and Johann H. Schlichter. 2000. “Computer-Supported Cooperative Work.” Computer-Supported Cooperative Work, 87–141.
Cheng, Hangyu, Guosheng Kang, Jianxun Liu, Yiping Wen, Buqing Cao, and Zhen Wang. 2022. “BPMN++: Comprehensive Business Process Modeling for Industrial Internet Application.” In 2022 IEEE Intl Conf on Parallel & Distributed Processing with Applications, Big Data & Cloud Computing, Sustainable Computing & Communications, Social Computing & Networking (ISPA/BDCloud/SocialCom/SustainCom). IEEE. DOI: 10.1109/ispa-bdcloud-socialcom-sustaincom57177.2022.00076.
Compagnucci, Ivan, Flavio Corradini, Fabrizio Fornari, and Barbara Re. 2024. “A Study on the Usage of the BPMN Notation for Designing Process Collaboration, Choreography, and Conversation Models.” Business & Information Systems Engineering 66 (1): 43–66.
Costa, A. P., Loureiro, M. J., & Reis, L. P. (2014). Do modelo 3C de colaboração ao modelo 4C: modelo de análise de processos de desenvolvimento de software educativo.
FUKS, Hugo et al. Teorias e modelos de colaboração. Sistemas colaborativos, p. 16-33, 2011.
Li, Min, Zhiying Tu, Xiaofei Xu, Hanchuan Xu, and Zhongjie Wang. 2020. “A Collaborative Modeling Approach for Crossover Services.” In 2020 IEEE World Congress on Services (SERVICES). IEEE. DOI: 10.1109/services48979.2020.00052.
Milani, Fredrik, Luciano Garcia-Banuelos, Svitlana Filipova, and Mariia Markovska. 2021. “Modelling Blockchain-Based Business Processes: A Comparative Analysis of BPMN vs CMMN.” Business Process Management Journal ahead-of-print (ahead-of-print). DOI: 10.1108/bpmj-06-2020-0263.
Murtaza, Amber, Abdul Rehman, Saif Ur Rehman Malik, Gouher Ahmed, Assad Abbas, and Muhammad Adnan Khan. 2024. “A Model-Based Approach to Enhance the Communication between the Participants of Collaborative Business Processes.” IEEE Access: Practical Innovations, Open Solutions 12:121780–91.
Neiva, Frâncila Weidt, and Rodrigo Luis de Souza da Silva. 2016. “Revisão Sistemática Da Literatura Em Ciência Da Computação - Um Guia Prático.” Unpublished. DOI: 10.13140/RG.2.1.1445.3361.
Nonaka, Ikujiro. 2008. The Knowledge-Creating Company. Harvard Business Review Press.
Polančič, Gregor, and Boštjan Orban. 2019. “A BPMN-Based Language for Modeling Corporate Communications.” Computer Standards & Interfaces 65 (July):45–60.
Powell, Walter W., and Kaisa Snellman. 2004. “The Knowledge Economy.” Annual Review of Sociology 30 (1): 199–220.
Ribeiro, Vítor, João Barata, and Paulo Rupino da Cunha. 2022. “Modeling Boundary-Spanning Business Processes in Industry 4.0: Incorporating Risk-Based Design.” In Lecture Notes in Information Systems and Organisation, 143–62. Lecture Notes in Information Systems and Organisation. Cham: Springer International Publishing.
———. 2024. “Modeling Inter-Organizational Business Process Governance in the Age of Collaborative Networks.” Electronic Markets 34 (1). DOI: 10.1007/s12525-024-00730-2.
Ribeiro, Vítor Hugo, João Barata, and Paulo Rupino Cunha. 2022. “Business Process Improvement in Industry 4.0: An Interorganizational Perspective.” In Business Process Management Workshops, 286–98. Lecture Notes in Business Information Processing. Cham: Springer International Publishing.
Routis, Ioannis, Mara Nikolaidou, and Dimosthenis Anagnostopoulos. 2020. “Empirical Evaluation of CMMN Models: A Collaborative Process Case Study.” Software and Systems Modeling 19 (6): 1395–1413.
Skouti, Tarek, Ronny Seiger, Frank J. Furrer, and Susanne Strahringer. 2024. “RBPMN: The Value of Roles for Business Process Modeling.” Software & Systems Modeling 23 (6): 1375–1406.
Weske, Mathias. n.d. Business Process Management. Springer Berlin Heidelberg. Accessed February 8, 2025.
Teufel, S., Sauter, C., Mühlherr, T., Bauknecht, K. Computerunterstützte Gruppenarbeit. Bonn: Addison-Wesley, 1995 apud Borghoff, U.M. and Schlichter, J.H., Computer-Supported Cooperative Work: Introduction to Distributed Applications. Springer, USA, 2000.
Vivacqua, A. S.; Garcia, A. C. B. “Ontologia de Colaboração” (2011). In: Pimentel, M.; Fuks, H. (Org.). “Sistemas colaborativos” (2011). Rio de Janeiro: SBC/Elsevier, 2011. cap. 3, p. 39.
Amdah, Leila, Naima Essadi, and Adil Anwar. 2021. “A Model-Driven Architecture for Collaborative Business Processes.” International Journal of Advanced Computer Science and Applications : IJACSA 12 (8). DOI: 10.14569/ijacsa.2021.0120883.
Belluccini, Sara, Rocco De Nicola, Marlon Dumas, Pille Pullonen, Barbara Re, and Francesco Tiezzi. 2020. “Verification of Privacy-Enhanced Collaborations.” In Proceedings of the 8th International Conference on Formal Methods in Software Engineering. New York, NY, USA: ACM. DOI: 10.1145/3372020.3391553.
Ben Hassen, Mariam, Mohamed Turki, and Faïez Gargouri. 2019. “A Multi-Criteria Evaluation Approach for Selecting a Sensitive Business Process Modeling Language for Knowledge Management.” Journal on Data Semantics 8 (3): 157–202.
Borghoff, Uwe M., and Johann H. Schlichter. 2000. “Computer-Supported Cooperative Work.” Computer-Supported Cooperative Work, 87–141.
Cheng, Hangyu, Guosheng Kang, Jianxun Liu, Yiping Wen, Buqing Cao, and Zhen Wang. 2022. “BPMN++: Comprehensive Business Process Modeling for Industrial Internet Application.” In 2022 IEEE Intl Conf on Parallel & Distributed Processing with Applications, Big Data & Cloud Computing, Sustainable Computing & Communications, Social Computing & Networking (ISPA/BDCloud/SocialCom/SustainCom). IEEE. DOI: 10.1109/ispa-bdcloud-socialcom-sustaincom57177.2022.00076.
Compagnucci, Ivan, Flavio Corradini, Fabrizio Fornari, and Barbara Re. 2024. “A Study on the Usage of the BPMN Notation for Designing Process Collaboration, Choreography, and Conversation Models.” Business & Information Systems Engineering 66 (1): 43–66.
Costa, A. P., Loureiro, M. J., & Reis, L. P. (2014). Do modelo 3C de colaboração ao modelo 4C: modelo de análise de processos de desenvolvimento de software educativo.
FUKS, Hugo et al. Teorias e modelos de colaboração. Sistemas colaborativos, p. 16-33, 2011.
Li, Min, Zhiying Tu, Xiaofei Xu, Hanchuan Xu, and Zhongjie Wang. 2020. “A Collaborative Modeling Approach for Crossover Services.” In 2020 IEEE World Congress on Services (SERVICES). IEEE. DOI: 10.1109/services48979.2020.00052.
Milani, Fredrik, Luciano Garcia-Banuelos, Svitlana Filipova, and Mariia Markovska. 2021. “Modelling Blockchain-Based Business Processes: A Comparative Analysis of BPMN vs CMMN.” Business Process Management Journal ahead-of-print (ahead-of-print). DOI: 10.1108/bpmj-06-2020-0263.
Murtaza, Amber, Abdul Rehman, Saif Ur Rehman Malik, Gouher Ahmed, Assad Abbas, and Muhammad Adnan Khan. 2024. “A Model-Based Approach to Enhance the Communication between the Participants of Collaborative Business Processes.” IEEE Access: Practical Innovations, Open Solutions 12:121780–91.
Neiva, Frâncila Weidt, and Rodrigo Luis de Souza da Silva. 2016. “Revisão Sistemática Da Literatura Em Ciência Da Computação - Um Guia Prático.” Unpublished. DOI: 10.13140/RG.2.1.1445.3361.
Nonaka, Ikujiro. 2008. The Knowledge-Creating Company. Harvard Business Review Press.
Polančič, Gregor, and Boštjan Orban. 2019. “A BPMN-Based Language for Modeling Corporate Communications.” Computer Standards & Interfaces 65 (July):45–60.
Powell, Walter W., and Kaisa Snellman. 2004. “The Knowledge Economy.” Annual Review of Sociology 30 (1): 199–220.
Ribeiro, Vítor, João Barata, and Paulo Rupino da Cunha. 2022. “Modeling Boundary-Spanning Business Processes in Industry 4.0: Incorporating Risk-Based Design.” In Lecture Notes in Information Systems and Organisation, 143–62. Lecture Notes in Information Systems and Organisation. Cham: Springer International Publishing.
———. 2024. “Modeling Inter-Organizational Business Process Governance in the Age of Collaborative Networks.” Electronic Markets 34 (1). DOI: 10.1007/s12525-024-00730-2.
Ribeiro, Vítor Hugo, João Barata, and Paulo Rupino Cunha. 2022. “Business Process Improvement in Industry 4.0: An Interorganizational Perspective.” In Business Process Management Workshops, 286–98. Lecture Notes in Business Information Processing. Cham: Springer International Publishing.
Routis, Ioannis, Mara Nikolaidou, and Dimosthenis Anagnostopoulos. 2020. “Empirical Evaluation of CMMN Models: A Collaborative Process Case Study.” Software and Systems Modeling 19 (6): 1395–1413.
Skouti, Tarek, Ronny Seiger, Frank J. Furrer, and Susanne Strahringer. 2024. “RBPMN: The Value of Roles for Business Process Modeling.” Software & Systems Modeling 23 (6): 1375–1406.
Weske, Mathias. n.d. Business Process Management. Springer Berlin Heidelberg. Accessed February 8, 2025.
Teufel, S., Sauter, C., Mühlherr, T., Bauknecht, K. Computerunterstützte Gruppenarbeit. Bonn: Addison-Wesley, 1995 apud Borghoff, U.M. and Schlichter, J.H., Computer-Supported Cooperative Work: Introduction to Distributed Applications. Springer, USA, 2000.
Vivacqua, A. S.; Garcia, A. C. B. “Ontologia de Colaboração” (2011). In: Pimentel, M.; Fuks, H. (Org.). “Sistemas colaborativos” (2011). Rio de Janeiro: SBC/Elsevier, 2011. cap. 3, p. 39.
Publicado
02/06/2025
Como Citar
VIVACQUA, Adriana S.; SANTOS, Andreza C.; ZANDONÁ, Daniel; FRANÇA, Juliana; DIAS, Angélica F. S..
Modelagem da colaboração em processos organizacionais: Uma revisão sistemática de literatura. In: SIMPÓSIO BRASILEIRO DE SISTEMAS COLABORATIVOS (SBSC), 20. , 2025, Manaus/AM.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 163-176.
ISSN 2326-2842.
DOI: https://doi.org/10.5753/sbsc.2025.6627.
