Evolution and Tensions in the Formation of an Information Infrastructure: Case Study of the Integrated Management System of the Federal University of Rio Grande do Norte
Resumo
The objective of this research is to study, from the theoretical perspective of information infrastructures (II), the evolution and sociotechnical tensions in the formation of the Integrated Management System (IMS) of the Federal University of Rio Grande do Norte, which is widely used in public higher education institutions in Brazil. The research is based on an exploratory qualitative strategy, using the case study as a method. The methods for data collection were three: collection of documents, interviews and questionnaires. For the stage of selection, analysis and interpretation of the data, a framework was developed that was based on the theoretical foundations of the II and its objective is to systematize the analysis of the results. As a result of this research, it is possible to identify the process of how the evolution and tensions suffered by the IMS occurred and occurs, as well as an analysis framework that can be used in the continuation of this work and for the scientific community.
Palavras-chave:
Evolution, Tension, ERP, Information Infrastructure
Referências
Margunn Aanestad, Miria Grisot, Ole Hanseth, and Polyxeni Vassilakopoulou. 2017. Information infrastructures within European health care: Working with the installed base. Springer Nature. https://doi.org/10.1007/978-3-319-51020-0
Geoffrey C Bowker, Karen Baker, Florence Millerand, and David Ribes. 2009. Toward information infrastructure studies: Ways of knowing in a networked environment. In International handbook of internet research. Springer, 97–117.
Claudio Ciborra. 2002. The labyrinths of information: Challenging the wisdom of systems: Challenging the wisdom of systems. Oxford Press, New York.
Ole Hanseth and Kalle Lyytinen. 2010. Design theory for dynamic complexity in information infrastructures: the case of building internet. Journal of Information Technology. 25, 1 (2010), 1–19.
Helena Karasti, Karen S Baker, and Florence Millerand. 2010. Infrastructure time: Long-term matters in collaborative development. Computer Supported Cooperative Work (CSCW) 19, 3-4 (2010), 377–415.
Masoud Hussein Mahundi, Petter Nielsen, and Honest Kimaro. 2019. The social and technical conditions enabling innovations in information infrastructures: A case study from public health in Tanzania. African Journal of Science, Technology, Innovation and Development 11, 7(2019), 795–805.
Ramiro Montealegre, Kishen Iyengar, and Jeffrey Sweeney. 2019. Understanding ambidexterity: Managing contradictory tensions between exploration and exploitation in the evolution of digital infrastructure. Journal of the Association for Information Systems 20, 5 (2019), 647–680.
Eric Monteiro. 1998. Scaling information infrastructure: The case of next-generation IP in the Internet. The information society 14, 3 (1998), 229–245.
Fábio Lotti Oliva, Maria Cecília, Eduardo Neder Issa, Fabíola DAndrea, and Ademir Antonio. 2006. Sistemas Integrados de Gestão: Os Fatores que facilitam ou dificultam o processo de implementação. III SEGET - Simpósio de Excelência em Gestão e Tecnologia (2006), 1–12.
Ligia Paina and David H Peters. 2012. Understanding pathways for scaling up health services through the lens of complex adaptive systems. Health policy and planning 27, 5 (2012), 365–373.
Linda L Putnam, Gail T Fairhurst, and Scott Banghart. 2016. Contradictions, dialectics, and paradoxes in organizations: A constitutive approach. The Academy of Management Annals 10, 1 (2016), 65–171.
David Ribes and Thomas A Finholt. 2010. The long now of infrastructure: Articulating tensions in development. Journal of the Association for Information Systems (JAIS) 10 (2010), 375–397.
Alandey Severo Leite da Silva. 2017. Framework para análise das tensões da base instalada no estabelecimento de uma infraestrutura de informação. Dissertação de mestrado (Mestrado em informática). Universidade Federal da Paraíba, João Pessoa, PPGI.
Ralph Stair and George Reynolds. 2020. Principles of information systems. Cengage Learning.
Susan Leigh Star and Karen Ruhleder. 1996. Steps toward an ecology of infrastructure: Design and access for large information spaces. Information systems research 7, 1 (1996), 109–132.
Superintendência de Informática da Universidade Federal do Rio Grande do Norte. 2011. Documento n°2.
David Tilson, Kalle Lyytinen, and Carsten Sorensen. 2010. Research commentary—Digital infrastructures: The missing IS research agenda. Information systems research 21, 4 (2010), 748–759.
Robin Williams and David Edge. 1996. The social shaping of technology. Research policy 25, 6 (1996), 865–899.
Geoffrey C Bowker, Karen Baker, Florence Millerand, and David Ribes. 2009. Toward information infrastructure studies: Ways of knowing in a networked environment. In International handbook of internet research. Springer, 97–117.
Claudio Ciborra. 2002. The labyrinths of information: Challenging the wisdom of systems: Challenging the wisdom of systems. Oxford Press, New York.
Ole Hanseth and Kalle Lyytinen. 2010. Design theory for dynamic complexity in information infrastructures: the case of building internet. Journal of Information Technology. 25, 1 (2010), 1–19.
Helena Karasti, Karen S Baker, and Florence Millerand. 2010. Infrastructure time: Long-term matters in collaborative development. Computer Supported Cooperative Work (CSCW) 19, 3-4 (2010), 377–415.
Masoud Hussein Mahundi, Petter Nielsen, and Honest Kimaro. 2019. The social and technical conditions enabling innovations in information infrastructures: A case study from public health in Tanzania. African Journal of Science, Technology, Innovation and Development 11, 7(2019), 795–805.
Ramiro Montealegre, Kishen Iyengar, and Jeffrey Sweeney. 2019. Understanding ambidexterity: Managing contradictory tensions between exploration and exploitation in the evolution of digital infrastructure. Journal of the Association for Information Systems 20, 5 (2019), 647–680.
Eric Monteiro. 1998. Scaling information infrastructure: The case of next-generation IP in the Internet. The information society 14, 3 (1998), 229–245.
Fábio Lotti Oliva, Maria Cecília, Eduardo Neder Issa, Fabíola DAndrea, and Ademir Antonio. 2006. Sistemas Integrados de Gestão: Os Fatores que facilitam ou dificultam o processo de implementação. III SEGET - Simpósio de Excelência em Gestão e Tecnologia (2006), 1–12.
Ligia Paina and David H Peters. 2012. Understanding pathways for scaling up health services through the lens of complex adaptive systems. Health policy and planning 27, 5 (2012), 365–373.
Linda L Putnam, Gail T Fairhurst, and Scott Banghart. 2016. Contradictions, dialectics, and paradoxes in organizations: A constitutive approach. The Academy of Management Annals 10, 1 (2016), 65–171.
David Ribes and Thomas A Finholt. 2010. The long now of infrastructure: Articulating tensions in development. Journal of the Association for Information Systems (JAIS) 10 (2010), 375–397.
Alandey Severo Leite da Silva. 2017. Framework para análise das tensões da base instalada no estabelecimento de uma infraestrutura de informação. Dissertação de mestrado (Mestrado em informática). Universidade Federal da Paraíba, João Pessoa, PPGI.
Ralph Stair and George Reynolds. 2020. Principles of information systems. Cengage Learning.
Susan Leigh Star and Karen Ruhleder. 1996. Steps toward an ecology of infrastructure: Design and access for large information spaces. Information systems research 7, 1 (1996), 109–132.
Superintendência de Informática da Universidade Federal do Rio Grande do Norte. 2011. Documento n°2.
David Tilson, Kalle Lyytinen, and Carsten Sorensen. 2010. Research commentary—Digital infrastructures: The missing IS research agenda. Information systems research 21, 4 (2010), 748–759.
Robin Williams and David Edge. 1996. The social shaping of technology. Research policy 25, 6 (1996), 865–899.
Publicado
07/06/2021
Como Citar
DA SILVA, Larrissa Dantas; MOTTA, Gustavo Henrique Matos Bezerra.
Evolution and Tensions in the Formation of an Information Infrastructure: Case Study of the Integrated Management System of the Federal University of Rio Grande do Norte. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 17. , 2021, Uberlândia.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
