Tuhm: A Tool for Supporting Usability Tests on Mobile Applications
Resumo
Context: A heuristic evaluation is an investigation method used by practitioners to perform usability tests on interfaces. Problem: Notwithstanding the importance of a heuristic evaluation in the execution of usability tests, it is a lengthy process that requires practitioners to explore all parts of a system with critical and meticulous attention to detail. Solution: This work proposes the development of a tool called Tuhm to support practitioners in the execution of heuristic evaluations on mobile applications. IS Theory: Design Theory relates to the heuristic evaluation of the development process of systems and Software Systems Theory relates to the ethical aspect of tools. Method: A validation study was conducted in which specialists were divided into two groups to evaluate a given application using Tuhm. One group used Tuhm during evaluation, and the other group performed the manual analysis of the application. Summary of Results: Our findings reveal that Tuhm made the evaluation process faster and more objective. In addition, it is easy to use, having a fast data entry format and an organized categorization of the problems found. Contributions and Impact in the IS area: Our findings also revealed a difficulty for specialists in reading the set of usability heuristics, as it is an overlong set. Therefore, it was identified the need for improving the presentation of the usability heuristics.
Palavras-chave:
Usability, usability test, heuristic evaluation, usability heuristics, mobile application
Referências
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Luca Ardito, Riccardo Coppola, Giovanni Malnati, and Marco Torchiano. 2020. Effectiveness of Kotlin vs. Java in android app development tasks. Inf. Softw. Technol. 127 (2020), 106374. https://doi.org/10.1016/j.infsof.2020.106374
Janne Bergman and Janne Vainio. 2010. Interacting with the flow. In Proceedings of the 12th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI(ACM International Conference Proceeding Series). ACM, 10.1145/1851600.1851641, 249–252.
Ruyther Parente da Costa and Edna Dias Canedo. 2019. A Set of Usability Heuristics for Mobile Applications. In HCI (1)(Lecture Notes in Computer Science, Vol. 11566). Springer, https://doi.org/10.1007/978-3-030-22646-6_13, 180–193.
Ruyther Parente da Costa, Edna Dias Canedo, Rafael Timóteo de Sousa Júnior, Robson de Oliveira Albuquerque, and Luis Javier García-Villalba. 2019. Set of Usability Heuristics for Quality Assessment of Mobile Applications on Smartphones. IEEE Access 7 (2019), 116145–116161. https://doi.org/10.1109/ACCESS.2019.2910778
Walter Lucas Monteiro de Mendonça, Pedro Henrique Teixeira Costa, Emille Catarine Rodrigues Cançado, Fernanda Lima, Edna Dias Canedo, Rodrigo Bonifácio, and Luis Henrique Vieira Amaral. 2020. From Dusk till Dawn: Reflections on the Impact of COVID-19 on theDevelopment Practices of a R & D Project. In SBES ’20: 34th Brazilian Symposium on Software Engineering. ACM, 10.1145/3422392.3422446, 596–605.
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Rodolfo Inostroza, Cristian Rusu, Silvana Roncagliolo, and Cristhy Jiménez Granizo. 2012. Usability Heuristics Validation through Empirical Evidences: A Touchscreen-Based Mobile Devices Proposal. In 31st International Conference of the Chilean Computer Science Society, SCCC 2012, Valparaíso, Chile. IEEE Computer Society, 10.1109/SCCC.2012.15, 60–68.
Sung Woo Kim, Han Kyung Jo, and Da Yun Ha. 2011. Different UI, Same UX: A Design Concept for Implementing a Locally-Optimized and Globally-Unified User Experience. In First International Conference, DUXU 2011, Held as Part of HCI International, Proceedings, Part II(Lecture Notes in Computer Science, Vol. 6770). Springer, 10.1007/978-3-642-21708-1_50, 440–448.
Zoltan A. Kocsis and Jerry Swan. 2017. Dependency Injection for Programming by Optimization. CoRR abs/1707.04016 (2017), 1–16. http://arxiv.org/abs/1707.04016
Young Seok Lee, Sang W. Hong, Tonya L. Smith-Jackson, Maury A. Nussbaum, and Kei Tomioka. 2006. Systematic evaluation methodology for cell phone user interfaces. Interact. Comput. 18, 2 (2006), 304–325. https://doi.org/10.1016/j.intcom.2005.04.002
Jakob Nielsen. 1992. Finding usability problems through heuristic evaluation. In Conference on Human Factors in Computing Systems, CHI 1992, Monterey, CA, USA, May 3-7, 1992, Proceedings. ACM, 10.1145/142750.142834, 373–380.
Jakob Nielsen. 1994. Usability engineering. Morgan Kaufmann, 10.1109/2.121503.
Jakob Nielsen. 1994. Usability inspection methods. In Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA. ACM, 10.1145/259963.260531, 413–414.
Jakob Nielsen and Rolf Molich. 1990. Heuristic evaluation of user interfaces. In Conference on Human Factors in Computing Systems, CHI 1990, Proceedings. ACM, 10.1145/97243.97281, 249–256.
Janne Yukiko Y. Oeiras, David Leonardo M. Bentolila, and Mayara Costa Figueiredo. 2008. Heva: uma ferramenta de suporte à avaliação heurística para sistemas web. In IHC(ACM International Conference Proceeding Series, Vol. 378). ACM, 978-85-7669-203-4, 136–145.
Mouad E. L. Omari, Mohammed Erramdani, and Abdelkader Rhouati. 2020. Getting Model of MVVM Pattern from UML Profile. Int. J. Recent Contributions Eng. Sci. IT 8, 1 (2020), 36–47.
Rafael Marcus da Costa Patrono. 2019. MHET: um aplicativo móvel para avaliação de websites utilizando o método de avaliação heurística.Universidade Federal de Ouro Preto 1 (2019), 1–39.
Luis Rivero and Tayana Conte. 2012. Using the Results from a Systematic Mapping Extension to Define a Usability Inspection Method for Web Applications. In Proceedings of the 24th International Conference on Software Engineering & Knowledge Engineering (SEKE’2012). Knowledge Systems Institute Graduate School, 1-891706-31-4, 582–587.
Luis Rivero, Davi Viana, and Tayana Conte. 2013. Mockup DUE: Uma Ferramenta de Apoio ao Processo de Inspeção de Usabilidade de Mockups de Aplicações Web. In IX Workshop Anual do MPS (WAMPS 2013). IX Workshop Anual do MPS (WAMPS 2013), 1–8. [link]
Kalpna Sagar and Anju Saha. 2017. A systematic review of software usability studies. International Journal of Information Technology 14 (11 Dec 2017), 1–24.
Francis Santos, Glívia Barbosa, Ismael Silva, and Flávio Coutinho. 2017. THEM: Ferramenta colaborativa para suporte a avaliações de interfaces baseadas na Avaliação Heurística. In Anais do XIV Simpósio Brasileiro de Sistemas Colaborativos (São Paulo). SBC, 10.5753/sbsc.2017.9954, 110–124.
Paula Alexandra Silva, Kelly Holden, and Phillip Jordan. 2015. Towards a List of Heuristics to Evaluate Smartphone Apps Targeted at Older Adults: A Study with Apps that Aim at Promoting Health and Well-Being. In 48th Hawaii International Conference on System Sciences, HICSS. IEEE Computer Society, 10.1109/HICSS.2015.390, 3237–3246.
Christian Zeidler, Christian Kittl, and Otto Petrovic. 2008. An integrated product development process for mobile software. Int. J. Mob. Commun. 6, 3 (2008), 345–356. https://doi.org/10.1504/IJMC.2008.017515
Luca Ardito, Riccardo Coppola, Giovanni Malnati, and Marco Torchiano. 2020. Effectiveness of Kotlin vs. Java in android app development tasks. Inf. Softw. Technol. 127 (2020), 106374. https://doi.org/10.1016/j.infsof.2020.106374
Janne Bergman and Janne Vainio. 2010. Interacting with the flow. In Proceedings of the 12th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI(ACM International Conference Proceeding Series). ACM, 10.1145/1851600.1851641, 249–252.
Ruyther Parente da Costa and Edna Dias Canedo. 2019. A Set of Usability Heuristics for Mobile Applications. In HCI (1)(Lecture Notes in Computer Science, Vol. 11566). Springer, https://doi.org/10.1007/978-3-030-22646-6_13, 180–193.
Ruyther Parente da Costa, Edna Dias Canedo, Rafael Timóteo de Sousa Júnior, Robson de Oliveira Albuquerque, and Luis Javier García-Villalba. 2019. Set of Usability Heuristics for Quality Assessment of Mobile Applications on Smartphones. IEEE Access 7 (2019), 116145–116161. https://doi.org/10.1109/ACCESS.2019.2910778
Walter Lucas Monteiro de Mendonça, Pedro Henrique Teixeira Costa, Emille Catarine Rodrigues Cançado, Fernanda Lima, Edna Dias Canedo, Rodrigo Bonifácio, and Luis Henrique Vieira Amaral. 2020. From Dusk till Dawn: Reflections on the Impact of COVID-19 on theDevelopment Practices of a R & D Project. In SBES ’20: 34th Brazilian Symposium on Software Engineering. ACM, 10.1145/3422392.3422446, 596–605.
Google. 2021. Android developers. https://developer.android.com/ accessed on 09/08/2021.
Rodolfo Inostroza, Cristian Rusu, Silvana Roncagliolo, and Cristhy Jiménez Granizo. 2012. Usability Heuristics Validation through Empirical Evidences: A Touchscreen-Based Mobile Devices Proposal. In 31st International Conference of the Chilean Computer Science Society, SCCC 2012, Valparaíso, Chile. IEEE Computer Society, 10.1109/SCCC.2012.15, 60–68.
Sung Woo Kim, Han Kyung Jo, and Da Yun Ha. 2011. Different UI, Same UX: A Design Concept for Implementing a Locally-Optimized and Globally-Unified User Experience. In First International Conference, DUXU 2011, Held as Part of HCI International, Proceedings, Part II(Lecture Notes in Computer Science, Vol. 6770). Springer, 10.1007/978-3-642-21708-1_50, 440–448.
Zoltan A. Kocsis and Jerry Swan. 2017. Dependency Injection for Programming by Optimization. CoRR abs/1707.04016 (2017), 1–16. http://arxiv.org/abs/1707.04016
Young Seok Lee, Sang W. Hong, Tonya L. Smith-Jackson, Maury A. Nussbaum, and Kei Tomioka. 2006. Systematic evaluation methodology for cell phone user interfaces. Interact. Comput. 18, 2 (2006), 304–325. https://doi.org/10.1016/j.intcom.2005.04.002
Jakob Nielsen. 1992. Finding usability problems through heuristic evaluation. In Conference on Human Factors in Computing Systems, CHI 1992, Monterey, CA, USA, May 3-7, 1992, Proceedings. ACM, 10.1145/142750.142834, 373–380.
Jakob Nielsen. 1994. Usability engineering. Morgan Kaufmann, 10.1109/2.121503.
Jakob Nielsen. 1994. Usability inspection methods. In Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA. ACM, 10.1145/259963.260531, 413–414.
Jakob Nielsen and Rolf Molich. 1990. Heuristic evaluation of user interfaces. In Conference on Human Factors in Computing Systems, CHI 1990, Proceedings. ACM, 10.1145/97243.97281, 249–256.
Janne Yukiko Y. Oeiras, David Leonardo M. Bentolila, and Mayara Costa Figueiredo. 2008. Heva: uma ferramenta de suporte à avaliação heurística para sistemas web. In IHC(ACM International Conference Proceeding Series, Vol. 378). ACM, 978-85-7669-203-4, 136–145.
Mouad E. L. Omari, Mohammed Erramdani, and Abdelkader Rhouati. 2020. Getting Model of MVVM Pattern from UML Profile. Int. J. Recent Contributions Eng. Sci. IT 8, 1 (2020), 36–47.
Rafael Marcus da Costa Patrono. 2019. MHET: um aplicativo móvel para avaliação de websites utilizando o método de avaliação heurística.Universidade Federal de Ouro Preto 1 (2019), 1–39.
Luis Rivero and Tayana Conte. 2012. Using the Results from a Systematic Mapping Extension to Define a Usability Inspection Method for Web Applications. In Proceedings of the 24th International Conference on Software Engineering & Knowledge Engineering (SEKE’2012). Knowledge Systems Institute Graduate School, 1-891706-31-4, 582–587.
Luis Rivero, Davi Viana, and Tayana Conte. 2013. Mockup DUE: Uma Ferramenta de Apoio ao Processo de Inspeção de Usabilidade de Mockups de Aplicações Web. In IX Workshop Anual do MPS (WAMPS 2013). IX Workshop Anual do MPS (WAMPS 2013), 1–8. [link]
Kalpna Sagar and Anju Saha. 2017. A systematic review of software usability studies. International Journal of Information Technology 14 (11 Dec 2017), 1–24.
Francis Santos, Glívia Barbosa, Ismael Silva, and Flávio Coutinho. 2017. THEM: Ferramenta colaborativa para suporte a avaliações de interfaces baseadas na Avaliação Heurística. In Anais do XIV Simpósio Brasileiro de Sistemas Colaborativos (São Paulo). SBC, 10.5753/sbsc.2017.9954, 110–124.
Paula Alexandra Silva, Kelly Holden, and Phillip Jordan. 2015. Towards a List of Heuristics to Evaluate Smartphone Apps Targeted at Older Adults: A Study with Apps that Aim at Promoting Health and Well-Being. In 48th Hawaii International Conference on System Sciences, HICSS. IEEE Computer Society, 10.1109/HICSS.2015.390, 3237–3246.
Christian Zeidler, Christian Kittl, and Otto Petrovic. 2008. An integrated product development process for mobile software. Int. J. Mob. Commun. 6, 3 (2008), 345–356. https://doi.org/10.1504/IJMC.2008.017515
Publicado
29/05/2023
Como Citar
CALDAS, Luan Pignata; SILVA, Geovana Ramos Sousa; CANEDO, Edna Dias.
Tuhm: A Tool for Supporting Usability Tests on Mobile Applications. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 19. , 2023, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2023
.
