Disruptive Innovation: The Corporate Telephony Market and VoIP Technology
Abstract
The corporate telephony market is being transformed by VoIP (Voice over IP), which is changing the business model of this market. It is a significant technological innovation that affects traditional telephone traditional companies in the telephony market, as well as enabling the entry of new entry of new competitors. This article analyzes the impact of VoIP on the corporate telephony market market, considering the turbulent moment experienced since the rise of this new technology the rise of this new technology. The nature of the research is exploratory and is based on the analysis of the history and the current situation of the market with the objective of proving the applicability of the disruptive innovation theory disruptive innovation theory and its impacts on telephony.
Keywords:
Disruptive Innovation, Corporate Market, Telephony, VoIP Technology
References
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CHRISTENSEN, C. M. The Innovator ́s Solution: O Crescimento pela Inovação. Rio de Janeiro: Campus, 2003.
CHRISTENSEN, C. M. The Innovator’s Dilemma. Executive Forum Series, 1999.
CHRISTENSEN, C. M. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Boston: Harvard Business School Press, 1997.
CHRISTENSEN, C. M.; JOHNSON, W.J.; RIGBY, D.K.. Foundations for Growth: How To Identify and Build Disruptive New Businesses. MIT Sloan Management Review, Boston, v.43, n.3, SPRING 2002.
FINE, C. Mercados em Evolução Contínua. Rio de Janeiro: Campus, 1999.
GILBERT, C. The Disruption Opportunity. MIT Sloan Management Review, Boston, v.44, n.4, SUMMER 2003.
GRAEML, Alexandre R. Sistemas de Informação: o alinhamento da TI com a estratégia competitiva. São Paulo: Atlas, 2003.
GRALLA, P. Throw away your PBX: Why Asterisk may be the VoIP future of your network, Computer World, Setembro de 2006. Disponível em: http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=voip&articleId=9003067&taxonomyId=81. Acesso em 18/09/2006.
HETTICK, L. Microsoft: IP-PBX Partner or Competitor?. Business Communication Review. v.33, n.7, p. 24. Jul. 2006
HUBAUX, J.P.; GBAGUIDI, C.; KOPPENHOEFER, S.; LE BOUDEC, J.Y. The impact of the Internet on telecommunication architectures. Computer Networks, 1999.
INFONETICS RESEARCH. Enterprise VoIP adoption in North America will more than double in 2010. Boston., May 10, 2006.
KASS, D. H. Enterprise VoIP adoption fuels sudden IP PBX boom, America’s Network, 2006.
LEWIS, C. Voice over IP special report: Voice gets louder ComputerWeekly.com Fevereiro de 2006. Disponível em: http://www.computerweekly.com/Articles/2006/02/14/214144/Voice+over+IP+special+report+Voice+gets+louder.htm. Acesso em: 19/09/2006.
LIU, J., & HAJHAMAD B. The Business of VoIP. MIT Sloan School of Management, May 2005.
MACHOWINSKI, M. Enterprise VoIP: To adopt or not to adopt? Infonetics Research, 2005.
MEIRELLES, F. S. Informática, novas aplicações com microcomputadores. São Paulo: Makron Books, 1994.
MESSERSCHMITT, D. G. The Convergence of Telecommunications and Computing: What are the implications today? Proceedings of IEEE, 1996.
PIERCE, L. The State of Enterprise Telecom and Network Adoption. Forrester Research, 2006.
PORTER, M. E. Estratégia Competitiva. São Paulo: Campus, 1986.
RAO, K., Telephony Joins the Ranks of a Broader Enterprise Application Portfolio.
Frost & Sullivan Market Insight, Oct. 2006.
RAO, K., CRISPIN, K., BANERJEE, S., & GAITONDE P. Siemens Communications to Shed its Enterprise Solutions Group - Could this be the beginning of some mega mergers in the enterprise telephony space? Frost & Sullivan, 2006.
SCHULZRINNE, H. INTERNET telephony or Internet TELEPHONY? Columbia University, 2004.
SULKIN, A. IP-Telephony System Market Chugging Along. Business Communication Review. v.36, n.1, Jan. 2006.
Published
2006-11-08
How to Cite
ARMÊNIO NETO, João.
Disruptive Innovation: The Corporate Telephony Market and VoIP Technology. In: BRAZILIAN SYMPOSIUM ON INFORMATION SYSTEMS (SBSI), 3. , 2006, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2006
.
p. 223-230.
DOI: https://doi.org/10.5753/sbsi.2006.14747.
