Designing Usability and UX with UXUG-AP: An Observational Study and an Interview with Experts
Resumo
Nowadays, there are several technologies (methods, techniques, among others) that help agile development teams to improve the Usability and User eXperience (UX) in their projects. Usability and UX are relevant aspects of software quality. In the literature, we find few technologies that help to improve the Usability and UX jointly at the beginning of agile process, mainly during the design phase, where to perform changes is easier and cheaper. Therefore, in our paper, we present the technique User Experience and Usability Guidelines for Agile Project (UXUG-AP), that aims to support the Usability and UX design. UXUG-AP is composed by categories, subcategories, and specific guidelines to help the prototyping process. We also present an observational study with agile professionals. The study was done to evaluate the ease of use, perceived usefulness and the intention to future use from UXUG-AP. The results show that is necessary requirements well defined in order to have a better use of the technique. In additional, we present an interview with experts in agile design which provide their opinions about UXUG-AP. The interview results show that some designers are used to evaluating their projects after development, instead of avoiding usability and UX issues at the beginning of process.
Palavras-chave:
Usability, User Experience, Software Quality, Agile Projects
Referências
Apple Development Documentation. Disponível em: https://developer.apple.com/documentation/. Acessado em Maio de 2020.
Google Design Sprint. Disponível em: https://designsprintkit.withgoogle.com/?ref=publicdesignvault. Acessado em: Maio de 2020.
G. Santos, A. Rocha, T. Conte, M. Barcellos, R. Prikladnicki. Strategic Alignment between Academy and Industry: A Virtuous Cyscle to Promote Innovation in Technology. In Brazilian Symposium on Software Engineering, v. 1, pp. 196 - 200. Natal, 2012.
T. Ovad, L.B. Larsen. The Prevalence of UX Design in Agile Development Process in Industry. In AGILE Conference, Washington, DC, 2015, pp. 40-49, 2015, doi: 10.1109/Agile.2015.13.
A.Y. Wale-Kolade. Integrating usability work into a large inter-organizational agile development project: Tactics developed by usability designers. In The journal of Systems and Software, pp. 54-66, 2015.
E.M. Schön, J. Thomaschewski, M.J. Escalona. Agile Requirements Engineering: A systemic literature review. In Computer Standards & Interfaces, vol. 49, pp. 79-91. 2017.
N. Karamanis, M. Pignatelli, D. Silva-Carvalho, F. Rowland, J.A. Cham, I. Dunhan. In Designing and Intuitive web application for drug Discovery scientist. Drug Discovery Today, vol3, pp. 1169-1174. June, 2018.
O. Almughram, S. Alyahya. Coordination Support for Integrating User Centered Design in Distributed Agile Projects. In IEEE 15th International Conference on Software Engineering Research, Management and Applications (SERA), pp.229-238. London. United Kingdom. June, 2017
R. Newhook, D. Jaramillo, J.G. Temple, K.J. Duke. Evolutions of the mobile enterprise app: A design perspective. International Conference on Applied Human Factors and Ergonomics and Affiliated Conferences. Procedia Manufacturing 3, pp. 2026-203. 2015.
T. Ovad, L.B. Larsen. The Prevalence of UX Design in Agile Development Process in Industry. In AGILE Conference, Washington, DC, 2015, pp. 40-49, 2015, doi: 10.1109/Agile.2015.13.
J. Lazar, J. H. Feng, H. Hochheiser. Research Methods in Human-Computer Interaction. 2ª Edição. Elsiever. Capítulo 8, pp. 198-239, 2017.
J. B., Brown. The use of focus groups in clinical research. In: Crabtree, B.F., Miller, W.L.(Eds.), Doing Qualitative Research. Sage Publications, Thousand Oaks, CA, 1999.
F. Ji, T. Sedano. Comparing Extreme Programming and Waterfall Project Results. In 24th IEEE-CS Conference on Software Engineering Education and Training (CSEE&T), Honolulu, HI, 2011, pp. 482-486, doi: https://10.0.4.85/CSEET.2011.5876129.
ISO/IEC 9241-210. 2019 (en) Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems. Disponível em: https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-2:v1:en. Acessado em: Maio de 2020.
M. Hassenzahl, N. Tractinsky: User experience-a research agenda, In Behaviour & Information Technology, v. 25, (2), pp. 91–97, 2006.
S. Padovani, A. Schlemmer, C. A. Scariot. Usabilidade & user experience, usabilidade Versus user Experience, usabilidade em user experience? Uma Discussão teórico-metodológica sobre comunalidades e diferenças. 12 Congresso Internacional de Ergonomia e Usabilidade de Interfaces Humano-Computador. Natal-Brasil. Agosto, 2012
T. Pfeiffer, J. Hellmers, E. M. Schön, J. Thomaschewski. Empowering User Interfaces for Industrie 4.0. In Proceedings of the IEEE, Vol. 104, No. 5, pp. 986-996, May 2016, doi: 10.1109/JPROC.2015.2508640.
P. Pinel, N. Maranzana, F. Segonds, S. Leroux, V. Frerebeau. Proposition of Ergonomic Guidelines to Improve Usability of PLM Systems Interfaces. In: Bernard A., Rivest L., Dutta D. (eds) Product Lifecycle Management for Society. PLM 2013. IFIP Advances in Information and Communication Technology, vol 409, pp. 530–539, 2013.
A.O. Sousa e N.M.C. Valentim. User Experience and Usability Guidelines for Agile Project: UXUG-AP. Disponível em: [link]. Acessado em: Junho de 2020.
ISO/IEC, 2011. ISO/IEC 25010: Systems and software engineering - SquaRE - Software Product Quality Requirements and Evaluation: System and Software Quality Models. 2011.
L. Carvajal, A.N. Moreno, M. I. Sanchez-Segura, A. Seffah. Usability through Software Design. IEEE Transactions Software Engineering, vol. 39, n11, pp.1582-1596. November, 2013.
B. Scheneiderman, C. Plaisant, M. Cohen, S. Jacobs, N. Elmgvist. Designing the User Interface: Strategies for Effective Human-Computer Interaction. 6ª Edição, Pearson (May 2016). Available in http://www.cs.umd.edu/hcil/DTUI6/. Acessado em: Janery 7th, 2019.
Usability Guidelines, 2016. U.S. Departament of Health & Human Services. Available in https://webstandards.hhs.gov/guidelines/. Acessado em: 20 de Junho de 2018.
Windows User Experience Interaction Guideline, 2019. Microsoft Corporation. Disponível em: https://docs.microsoft.com/en-us/windows/desktop/uxguide/guidelines. Acessado em: 07 de Janeiro de 2019.
B. Tognazzini. First Principles of Interaction Design (Revised &Expanded). Disponível em: https://www.nngroup.com/articles/first-principles-interaction-design/. Accessed in: 07 de Janeiro de 2019.
A. Harley. UX Guidelines for Recommended Content. Disponível em: https://www.nngroup.com/articles/recommendation-guidelines/. Acessado em: 07 de Janeiro de 2019.
G. Travassos, F. Shull, M. Fredericks, V. Basill V. Detecting defects in object-oriented designs: using read-ing techniques to increase software quality. In ACM SIGPLAN conference on Object-oriented programming, systems, languages, and applications, v. 34 (10), pp. 47 - 56. 1999.
F. D. Davis. Perceived Usefulness, Perceived Ease of Use and Use Acceptance of Information Technology. MIS Quarterly. Pages 319-340. 1989.
Corbin, J. e Strauss, A. Grounded Theory Research: Procedures, Canons, and Evaluative Criteria. In Qualitative Sociology, Vol. 13, No. t, 1990.
A. O. Sousa e N. M. C. Valentim. Playlist UXUG-AP. Disponível em: https://cutt.ly/VbWNlM8.
Google Design Sprint. Disponível em: https://designsprintkit.withgoogle.com/?ref=publicdesignvault. Acessado em: Maio de 2020.
G. Santos, A. Rocha, T. Conte, M. Barcellos, R. Prikladnicki. Strategic Alignment between Academy and Industry: A Virtuous Cyscle to Promote Innovation in Technology. In Brazilian Symposium on Software Engineering, v. 1, pp. 196 - 200. Natal, 2012.
T. Ovad, L.B. Larsen. The Prevalence of UX Design in Agile Development Process in Industry. In AGILE Conference, Washington, DC, 2015, pp. 40-49, 2015, doi: 10.1109/Agile.2015.13.
A.Y. Wale-Kolade. Integrating usability work into a large inter-organizational agile development project: Tactics developed by usability designers. In The journal of Systems and Software, pp. 54-66, 2015.
E.M. Schön, J. Thomaschewski, M.J. Escalona. Agile Requirements Engineering: A systemic literature review. In Computer Standards & Interfaces, vol. 49, pp. 79-91. 2017.
N. Karamanis, M. Pignatelli, D. Silva-Carvalho, F. Rowland, J.A. Cham, I. Dunhan. In Designing and Intuitive web application for drug Discovery scientist. Drug Discovery Today, vol3, pp. 1169-1174. June, 2018.
O. Almughram, S. Alyahya. Coordination Support for Integrating User Centered Design in Distributed Agile Projects. In IEEE 15th International Conference on Software Engineering Research, Management and Applications (SERA), pp.229-238. London. United Kingdom. June, 2017
R. Newhook, D. Jaramillo, J.G. Temple, K.J. Duke. Evolutions of the mobile enterprise app: A design perspective. International Conference on Applied Human Factors and Ergonomics and Affiliated Conferences. Procedia Manufacturing 3, pp. 2026-203. 2015.
T. Ovad, L.B. Larsen. The Prevalence of UX Design in Agile Development Process in Industry. In AGILE Conference, Washington, DC, 2015, pp. 40-49, 2015, doi: 10.1109/Agile.2015.13.
J. Lazar, J. H. Feng, H. Hochheiser. Research Methods in Human-Computer Interaction. 2ª Edição. Elsiever. Capítulo 8, pp. 198-239, 2017.
J. B., Brown. The use of focus groups in clinical research. In: Crabtree, B.F., Miller, W.L.(Eds.), Doing Qualitative Research. Sage Publications, Thousand Oaks, CA, 1999.
F. Ji, T. Sedano. Comparing Extreme Programming and Waterfall Project Results. In 24th IEEE-CS Conference on Software Engineering Education and Training (CSEE&T), Honolulu, HI, 2011, pp. 482-486, doi: https://10.0.4.85/CSEET.2011.5876129.
ISO/IEC 9241-210. 2019 (en) Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems. Disponível em: https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-2:v1:en. Acessado em: Maio de 2020.
M. Hassenzahl, N. Tractinsky: User experience-a research agenda, In Behaviour & Information Technology, v. 25, (2), pp. 91–97, 2006.
S. Padovani, A. Schlemmer, C. A. Scariot. Usabilidade & user experience, usabilidade Versus user Experience, usabilidade em user experience? Uma Discussão teórico-metodológica sobre comunalidades e diferenças. 12 Congresso Internacional de Ergonomia e Usabilidade de Interfaces Humano-Computador. Natal-Brasil. Agosto, 2012
T. Pfeiffer, J. Hellmers, E. M. Schön, J. Thomaschewski. Empowering User Interfaces for Industrie 4.0. In Proceedings of the IEEE, Vol. 104, No. 5, pp. 986-996, May 2016, doi: 10.1109/JPROC.2015.2508640.
P. Pinel, N. Maranzana, F. Segonds, S. Leroux, V. Frerebeau. Proposition of Ergonomic Guidelines to Improve Usability of PLM Systems Interfaces. In: Bernard A., Rivest L., Dutta D. (eds) Product Lifecycle Management for Society. PLM 2013. IFIP Advances in Information and Communication Technology, vol 409, pp. 530–539, 2013.
A.O. Sousa e N.M.C. Valentim. User Experience and Usability Guidelines for Agile Project: UXUG-AP. Disponível em: [link]. Acessado em: Junho de 2020.
ISO/IEC, 2011. ISO/IEC 25010: Systems and software engineering - SquaRE - Software Product Quality Requirements and Evaluation: System and Software Quality Models. 2011.
L. Carvajal, A.N. Moreno, M. I. Sanchez-Segura, A. Seffah. Usability through Software Design. IEEE Transactions Software Engineering, vol. 39, n11, pp.1582-1596. November, 2013.
B. Scheneiderman, C. Plaisant, M. Cohen, S. Jacobs, N. Elmgvist. Designing the User Interface: Strategies for Effective Human-Computer Interaction. 6ª Edição, Pearson (May 2016). Available in http://www.cs.umd.edu/hcil/DTUI6/. Acessado em: Janery 7th, 2019.
Usability Guidelines, 2016. U.S. Departament of Health & Human Services. Available in https://webstandards.hhs.gov/guidelines/. Acessado em: 20 de Junho de 2018.
Windows User Experience Interaction Guideline, 2019. Microsoft Corporation. Disponível em: https://docs.microsoft.com/en-us/windows/desktop/uxguide/guidelines. Acessado em: 07 de Janeiro de 2019.
B. Tognazzini. First Principles of Interaction Design (Revised &Expanded). Disponível em: https://www.nngroup.com/articles/first-principles-interaction-design/. Accessed in: 07 de Janeiro de 2019.
A. Harley. UX Guidelines for Recommended Content. Disponível em: https://www.nngroup.com/articles/recommendation-guidelines/. Acessado em: 07 de Janeiro de 2019.
G. Travassos, F. Shull, M. Fredericks, V. Basill V. Detecting defects in object-oriented designs: using read-ing techniques to increase software quality. In ACM SIGPLAN conference on Object-oriented programming, systems, languages, and applications, v. 34 (10), pp. 47 - 56. 1999.
F. D. Davis. Perceived Usefulness, Perceived Ease of Use and Use Acceptance of Information Technology. MIS Quarterly. Pages 319-340. 1989.
Corbin, J. e Strauss, A. Grounded Theory Research: Procedures, Canons, and Evaluative Criteria. In Qualitative Sociology, Vol. 13, No. t, 1990.
A. O. Sousa e N. M. C. Valentim. Playlist UXUG-AP. Disponível em: https://cutt.ly/VbWNlM8.
Publicado
07/06/2021
Como Citar
SOUSA, Aline de Oliveira; VALENTIM, Natasha Malveira Costa.
Designing Usability and UX with UXUG-AP: An Observational Study and an Interview with Experts. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 17. , 2021, Uberlândia.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
