Análise da Capacidade dos Processos Críticos de TI de uma Diretoria de Gestão de TI com base no COBIT 5
Resumo
A Tecnologia da Informação (TI) busca usar com efetividade a informação para apoiar as atividades organizacionais. Nesse contexto, é essencial a realização de um bom planejamento de TI que viabilize e potencialize a melhoria contínua do desempenho de processos e atividades organizacionais. Este trabalho teve como objetivo avaliar a capacidade dos processos críticos de TI da Diretoria de gestão de Tecnologia da Informação da Universidade Federal de Lavras. Para isto, foram selecionados três processos críticos, os quais foram avaliados, seguindo o processo do Cobit PAM (Process Assessment Model), através de entrevista e coleta de evidências das práticas executadas. Como resultado foi diagnosticado a capacidade dos três processos selecionados para a avaliação, e um conjunto de propostas baseadas no Cobit 5 foram elaboradas para alcançar as melhorias.
Palavras-chave:
Governança de TI, Avaliação da Capacidade do Processo, Cobit 5
Referências
R. Agrawal and R. Srikant. Fast algorithms for mining association rules. In Proceedings of the 20th International Conference on Very Large Data Bases, pages 487–499, Santiago, Chile, 1994.
L. Auld. Authority control: An eight-year review. Library Resources & Technical Services, 26:319–330, 1982.
R. Baeza-Yates and B. Ribeiro-Neto. Modern information retrieval: The Concepts and Technology behind Search. Addison-Wesley Professional, 2011.
R. Bennett, C. Hengel-Dittrich, E. T. O’Neill, and B. B. Tillett. VIAF (virtual international authority file): Linking die deutsche bibliothek and library of congress name authority files. In Proceedings of the World Library and Information Congress: 72nd IFLA General Conference and Council, Seoul, Korea, August 2006.
T. Berners-Lee. Linked Data, 2006. https://www.w3.org/DesignIssues/LinkedData.html. Accessed March, 2017.
L. S. Connaway and T. J. Dickey. Publisher names in bibliographic data. Library Resources and Technical Services Journal, 55(4):182–194, 2011.
P. DuBois. MySQL. Addison-Wesley Professional, 5th edition, 2013.
R. Elmasri and S. B. Navathe. Fundamentals of Database Systems. Pearson, 7th edition, 2016.
J. C. French, A. L. Powell, and E. Schulman. Using clustering strategies for creating authority files. Journal of the American Society for Information Science, 51(8):774–786, 2000.
E. Garfield. The history and meaning of the journal impact factor. Jama, 295(1):90–93, 2006.
M. Hallo, S. Luj´an-Mora, A. Mat´e, and J. Trujillo. Current state of linked data in digital libraries. Journal of Information Science, 42(2):117–127, 2016.
N. Houssos, C. Paschou, I.-O. Stathopoulou, K. Stamatis, and D. Hardouveli. Implementing citation management and report generation value-added services over oai-pmh compliant repositories. In Proceedings of the 5th International Conference on Open Repositories, Madrid, Spain, July 2010.
P. Jaccard. ´etude comparative de la distribuition florale dans une portion des alpes et des jura. Bulletin del la Soci´et´e Vaudoise des Sciences Naturelles, 37:547–579, 1901.
R. Kimball and M. Ross. The Data Warehouse Toolkit: The Definitive Guide to Dimensional Modeling. Wiley, 3rd edition, 2013.
A. H. F. Laender, C. J. P. de Lucena, J. C. Maldonado, E. de Souza e Silva, and N. Ziviani. Assessing the research and education quality of the top brazilian computer science graduate programs. ACM SIGCSE Bulletin, 4(2):135–145, 2008.
A. H. F. Laender, B. A. Ribeiro-Neto, A. S. da Silva, and J. S. Teixeira. A brief survey of web data extraction tools. SIGMOD Record, 31(2):84–93, 2002.
D. Lee, J. Kang, P. Mitra, C. L. Giles, and B.-W. On. Are your citations clean? Communications of the ACM, 50(12):33–38, December 2007.
D. A. Pereira, E. E. B. da Silva, and A. A. A. Esmin. Disambiguating publication venue titles using association rules. In Proceedings of the IEEE/ACM Joint Conference on Digital Libraries, pages 77–86, London, UK, Setember 2014.
D. A. Pereira, B. Ribeiro-Neto, N. Ziviani, and A. H. F. Laender. Using web information for creating publication venue authority files. In Proceedings of the 8th ACM/IEEE-CS Joint Conference on Digital Libraries, pages 295–304, Pittsburgh, USA, June 2008. ACM New York, NY, USA.
D. A. Pereira, B. Ribeiro-Neto, N. Ziviani, A. H. F. Laender, and M. A. Gon¸calves. A generic web-based entity resolution framework. Journal of the American Society for Information Science and Technology, 62(5):919–932, May 2011.
S. Ribas, B. Ribeiro-Neto, E. de Souza e Silva, A. H. Ueda, and N. Ziviani. Using reference groups to assess academic productivity in computer science. In Proceedings of the 24th International Conference on World Wide Web, pages 603–608, New York, NY, USA, 2015. ACM.
VIAF: The virtual international authority file, 2017. http://viaf.org/. Accessed in March, 2017.
I. H. Witten, E. Frank, and M. A. Hall. Data Mining: Practical Machine Learning Tools and Techniques. Morgan Kaufmann, third edition, 2011.
L. Auld. Authority control: An eight-year review. Library Resources & Technical Services, 26:319–330, 1982.
R. Baeza-Yates and B. Ribeiro-Neto. Modern information retrieval: The Concepts and Technology behind Search. Addison-Wesley Professional, 2011.
R. Bennett, C. Hengel-Dittrich, E. T. O’Neill, and B. B. Tillett. VIAF (virtual international authority file): Linking die deutsche bibliothek and library of congress name authority files. In Proceedings of the World Library and Information Congress: 72nd IFLA General Conference and Council, Seoul, Korea, August 2006.
T. Berners-Lee. Linked Data, 2006. https://www.w3.org/DesignIssues/LinkedData.html. Accessed March, 2017.
L. S. Connaway and T. J. Dickey. Publisher names in bibliographic data. Library Resources and Technical Services Journal, 55(4):182–194, 2011.
P. DuBois. MySQL. Addison-Wesley Professional, 5th edition, 2013.
R. Elmasri and S. B. Navathe. Fundamentals of Database Systems. Pearson, 7th edition, 2016.
J. C. French, A. L. Powell, and E. Schulman. Using clustering strategies for creating authority files. Journal of the American Society for Information Science, 51(8):774–786, 2000.
E. Garfield. The history and meaning of the journal impact factor. Jama, 295(1):90–93, 2006.
M. Hallo, S. Luj´an-Mora, A. Mat´e, and J. Trujillo. Current state of linked data in digital libraries. Journal of Information Science, 42(2):117–127, 2016.
N. Houssos, C. Paschou, I.-O. Stathopoulou, K. Stamatis, and D. Hardouveli. Implementing citation management and report generation value-added services over oai-pmh compliant repositories. In Proceedings of the 5th International Conference on Open Repositories, Madrid, Spain, July 2010.
P. Jaccard. ´etude comparative de la distribuition florale dans une portion des alpes et des jura. Bulletin del la Soci´et´e Vaudoise des Sciences Naturelles, 37:547–579, 1901.
R. Kimball and M. Ross. The Data Warehouse Toolkit: The Definitive Guide to Dimensional Modeling. Wiley, 3rd edition, 2013.
A. H. F. Laender, C. J. P. de Lucena, J. C. Maldonado, E. de Souza e Silva, and N. Ziviani. Assessing the research and education quality of the top brazilian computer science graduate programs. ACM SIGCSE Bulletin, 4(2):135–145, 2008.
A. H. F. Laender, B. A. Ribeiro-Neto, A. S. da Silva, and J. S. Teixeira. A brief survey of web data extraction tools. SIGMOD Record, 31(2):84–93, 2002.
D. Lee, J. Kang, P. Mitra, C. L. Giles, and B.-W. On. Are your citations clean? Communications of the ACM, 50(12):33–38, December 2007.
D. A. Pereira, E. E. B. da Silva, and A. A. A. Esmin. Disambiguating publication venue titles using association rules. In Proceedings of the IEEE/ACM Joint Conference on Digital Libraries, pages 77–86, London, UK, Setember 2014.
D. A. Pereira, B. Ribeiro-Neto, N. Ziviani, and A. H. F. Laender. Using web information for creating publication venue authority files. In Proceedings of the 8th ACM/IEEE-CS Joint Conference on Digital Libraries, pages 295–304, Pittsburgh, USA, June 2008. ACM New York, NY, USA.
D. A. Pereira, B. Ribeiro-Neto, N. Ziviani, A. H. F. Laender, and M. A. Gon¸calves. A generic web-based entity resolution framework. Journal of the American Society for Information Science and Technology, 62(5):919–932, May 2011.
S. Ribas, B. Ribeiro-Neto, E. de Souza e Silva, A. H. Ueda, and N. Ziviani. Using reference groups to assess academic productivity in computer science. In Proceedings of the 24th International Conference on World Wide Web, pages 603–608, New York, NY, USA, 2015. ACM.
VIAF: The virtual international authority file, 2017. http://viaf.org/. Accessed in March, 2017.
I. H. Witten, E. Frank, and M. A. Hall. Data Mining: Practical Machine Learning Tools and Techniques. Morgan Kaufmann, third edition, 2011.
Publicado
17/05/2017
Como Citar
SILVA, Francisco; NOBRE, Cássia; MOREIRA, Renata.
Análise da Capacidade dos Processos Críticos de TI de uma Diretoria de Gestão de TI com base no COBIT 5. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 13. , 2017, Lavras.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2017
.
p. 380-387.
DOI: https://doi.org/10.5753/sbsi.2017.6066.
