Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations

  • Higor M. Santos UFPE
  • Carina F. Alves UFPE
  • George F. Santos UFPE
  • André L. Santana UFPE
DOI: https://doi.org/10.5753/sbsi.2014.6098

Resumo


Business Process Management involves theoretical and operationalelements from different areas, being a multidisciplinary field. In previousstudies, we identified critical success factors of BPM initiatives in BrazilianPublic Organizations. In this work, we intend to investigate how to managethese factors. To achieve this goal, we performed a focus group with fiveprofessionals with experience in BPM initiatives within the public sector. Themain contribution of this study is to fill the gap in the literature concerningcritical success factors for BPM initiatives in public organizations.
Publicado
27/05/2014
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SANTOS, Higor M. ; ALVES, Carina F. ; SANTOS, George F.; SANTANA, André L.. Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 10. , 2014, Londrina. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2014 . p. 20-31. DOI: https://doi.org/10.5753/sbsi.2014.6098.