Acessibilidade em Aplicativos Móveis: Análise de Cobertura e Escopo na Aplicação da Norma ABNT NBR 17060
Resumo
The ABNT NBR 17060 standard (Associação Brasileira de Normas Técnicas, Norma Brasileira), launched in 2022, is the first Brazilian technical standard focused on accessibility in mobile applications, based on the Web Content Accessibility Guidelines (WCAG) and aimed at supporting laws such as the Brazilian Inclusion Law. Despite the progress it represents, the standard still presents limitations in its coverage and the scope of its subsections, which can hinder the proper framing and classification of problems in practical accessibility assessments. The objective of this article is to present a diagnosis of the coverage of this standard based on real evaluations. The methodology consisted of a document analysis of accessibility evaluations conducted in an extension project to support the reporting of accessibility problems. Evaluations of five mobile applications (Wise, Gov.br, Nubank, Zé Delivery, and Minas App) were used, identifying cases where the problems found could not be adequately mapped in the planned subsections. The results reveal three main types of limitations in the standard’s practical application. The first refers to the complete absence of normative coverage for certain mobile resources and usage situations. The second refers to partial coverage of recurring problems, requiring registration in related, but technically imprecise, items. The third refers to normative overlap: excessively broad criteria that group heterogeneous problems, of differentWCAG principles, under the same subsection, even when nominally covering them. The study concludes that, despite representing a significant advance for digital accessibility in Brazil, there are opportunities for refinement in its scope and specificity so that real problems can be correctly diagnosed and addressed. The findings can assist future revisions of the standard, contributing to guaranteeing the right to digital accessibility in a more precise and comprehensive way, as well as supporting its use in its current version to frame its scope in practical projects.
Palavras-chave:
Acessibilidade e Tecnologias Assistivas, Computação Móvel, ABNT 17060
Referências
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Associação Brasileira de Normas Técnicas. 2022. NBR 17060: Acessibilidade — Requisitos de acessibilidade para aplicativos móveis. Norma Brasileira. ABNT, Rio de Janeiro.
Marco Billi, Laura Burzagli, Tiziana Catarci, Giuseppe Santucci, and Enrico Bertini. 2010. A unified methodology for the evaluation of accessibility and usability of mobile applications. Universal Access in the Information Society 9, 4 (2010), 361–374. DOI: 10.1007/S10209-009-0180-1
Giorgio Brajnik, Yeliz Yesilada, and Simon Harper. 2012. Is accessibility conformance an elusive property? A study of validity and reliability of WCAG 2.0. ACM Trans. Access. Comput. 4, 2, Article 8 (March 2012), 28 pages. DOI: 10.1145/2141943.2141946
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Rocío Calvo, Faezeh Seyedarabi, and Andreas Savva. 2016. Beyond Web Content Accessibility Guidelines: Expert Accessibility Reviews. In Proceedings of the 7th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (DSAI ’16). ACM, 77–84. DOI: 10.1145/3019943.3019955
Erik Henrique Da Costa Nunes and Ingrid Teixeira Monteiro. 2024. Exploring the Accessibility Legal Landscape: Accessibility requirements in mobile applications according to ABNT NBR 17060. In Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems (Maceió, Brazil) (IHC ’23). Association for Computing Machinery, New York, NY, USA, Article 18, 11 pages. DOI: 10.1145/3638067.3638121
Matheus Gomes de Andrade, Daniel Mesquita Feijó Rabelo, Ribamar de Souza Martins, and Windson Viana. 2024. Investigating the accessibility of popular mobile Android apps: a prevalence, category, and language study. In Brazilian Symposium on Multimedia and the Web (WebMedia). SBC, 400–404.
Thomas Fischer, Björn Lundell, and Jonas Gamalielsson. 2025. Coverage of web accessibility guidelines provided by automated checking tools. Universal Access in the Information Society 24, 4 (2025), 3615–3637.
André Pimenta Freire, Paulo Afonso Parreira Junior, Silvia Helena Rigatto, Tiago Silva da Silva, Bruna Poletto Salton, Lael Nervis, Eduardo Augusto Ribeiro, Gabriel Aguiar Alves e Silva, Jamilly Danielle Antonio, João Victor de Oliveira Rosa, et al. 2024. Accessibility Inspections Using the Web Content Accessibility Guidelines by Novice Evaluators: an Experience Report. In Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems. 1–10.
Brian Grellmann, Timothy Neate, Abi Roper, Stephanie Wilson, and Jane Marshall. 2018. Investigating Mobile Accessibility Guidance for People with Aphasia. In Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS ’18). ACM, 338–340. DOI: 10.1145/3234695.3241011
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Jonathan Lazar, Daniel F. Goldstein, and Anne Taylor. 2015. Ensuring Digital Accessibility through Process and Policy. Morgan Kaufmann, Waltham, MA, USA.
Rui Lopes and Luís Carriço. 2009. On the Gap between Automated and In-Vivo Evaluations of Web Accessibility. In Proceedings of the International Conference on Computers for Handicapped Persons (ICCHP 2009). Springer, 788–795. DOI: 10.1007/978-3-642-02713-0_78
Renan Lopes, Agebson Rocha Façanha, and Windson Viana. 2022. I can’t pay! Accessibility analysis of mobile banking apps. In Proceedings of the Brazilian Symposium on Multimedia and the Web. 253–257.
Mary Jo Mueller, Phil Day, and Daniel Montalvo. 2025. Guidance on Applying WCAG 2 to Non-Web Information and Communications Technologies (WCAG2ICT). [link]. W3C Group Note, 11 December 2025. Accessed: 01 Jun. 2026.
Eman Nasr, Wafaa Alsaggaf, and Doaa Sinnari. 2023. Developing Usability Guidelines for mHealth Applications (UGmHA). Multimodal Technologies and Interaction 7, 3 (2023), 26. DOI: 10.3390/mti7030026
Alberto Dumont Alves Oliveira and Marcelo Medeiros Eler. 2024. Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review. In Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems (IHC ’24). Association for Computing Machinery, New York, NY, USA, Article 56, 15 pages. DOI: 10.1145/3702038.3702094
Kyudong Park, Taedong Goh, and Hyo-Jeong So. 2014. Toward accessible mobile application design: developing mobile application accessibility guidelines for people with visual impairment. In Proceedings of HCI Korea. 31–38. DOI: 10.5555/2729485.2729491
Kim Patch, Jeanne Spellman, and Kathy Wahlbin. 2015. Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile. [link]. W3C Working Draft, 26 February 2015. Accessed: 01 Jun. 2026.
Christopher Power, André Pimenta Freire, Helen Petrie, and David Swallow. 2012. Guidelines are only half of the story: accessibility problems encountered by blind users on the web. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’12). ACM, 433–442. DOI: 10.1145/2207676.2207736
Daniel Mesquita Feijó Rabelo, Ribamar de Souza Martins, Isaac Santos, Paulo Henrique G Da Silva, Kiev Gama, and Windson Viana. 2025. Breaking barriers in mobile accessibility: A study of llm-generated native android interfaces. In 2025 IEEE/ACM 12th International Conference on Mobile Software Engineering and Systems (MOBILESoft). IEEE, 20–31.
Gabriel Aguiar A Silva, Paulo Henrique dos Anjos Silveira, Ruan Pablo Gomes Rocha, Felipe Braz, Paulo Afonso Parreira Junior, Monique Scalco Soares Siqueira, André Pimenta Freire, and Silvia Helena Rigatto. 2025. Avaliação da Acessibilidade de um Sistema de Agência de Fomento e Processo de Denúncia Com a Vivência de um Pesquisador com Deficiência Visual. In Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais (IHC). SBC, 259–278.
United Nations. 2006. Convention on the Rights of Persons with Disabilities. Adopted by the United Nations General Assembly.
World Wide Web Consortium (W3C). 2014. Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0. [link]. W3C Working Group Note. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2023. Web Content Accessibility Guidelines (WCAG) 2.2. [link]. W3C Recommendation. Accessed: June 1, 2026.
World Wide Web Consortium (W3C). 2024. How People with Disabilities Use the Web. [link]. W3C Web Accessibility Initiative. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2024. Mobile Accessibility. [link]. W3C Web Accessibility Initiative. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2026. W3C Accessibility Guidelines Evaluation Methodology (WCAG-EM) 2.0. [link]. W3C Accessibility Guidelines Working Group Draft Note, 5 February 2026. Accessed: 28 Jun. 2026.
Associação Brasileira de Normas Técnicas. 2022. NBR 17060: Acessibilidade — Requisitos de acessibilidade para aplicativos móveis. Norma Brasileira. ABNT, Rio de Janeiro.
Marco Billi, Laura Burzagli, Tiziana Catarci, Giuseppe Santucci, and Enrico Bertini. 2010. A unified methodology for the evaluation of accessibility and usability of mobile applications. Universal Access in the Information Society 9, 4 (2010), 361–374. DOI: 10.1007/S10209-009-0180-1
Giorgio Brajnik, Yeliz Yesilada, and Simon Harper. 2012. Is accessibility conformance an elusive property? A study of validity and reliability of WCAG 2.0. ACM Trans. Access. Comput. 4, 2, Article 8 (March 2012), 28 pages. DOI: 10.1145/2141943.2141946
Brasil. 2015. Lei n.º 13.146, de 6 de julho de 2015 — Lei Brasileira de Inclusão da Pessoa com Deficiência (Estatuto da Pessoa com Deficiência). Diário Oficial da União. [link]
Rocío Calvo, Faezeh Seyedarabi, and Andreas Savva. 2016. Beyond Web Content Accessibility Guidelines: Expert Accessibility Reviews. In Proceedings of the 7th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (DSAI ’16). ACM, 77–84. DOI: 10.1145/3019943.3019955
Erik Henrique Da Costa Nunes and Ingrid Teixeira Monteiro. 2024. Exploring the Accessibility Legal Landscape: Accessibility requirements in mobile applications according to ABNT NBR 17060. In Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems (Maceió, Brazil) (IHC ’23). Association for Computing Machinery, New York, NY, USA, Article 18, 11 pages. DOI: 10.1145/3638067.3638121
Matheus Gomes de Andrade, Daniel Mesquita Feijó Rabelo, Ribamar de Souza Martins, and Windson Viana. 2024. Investigating the accessibility of popular mobile Android apps: a prevalence, category, and language study. In Brazilian Symposium on Multimedia and the Web (WebMedia). SBC, 400–404.
Thomas Fischer, Björn Lundell, and Jonas Gamalielsson. 2025. Coverage of web accessibility guidelines provided by automated checking tools. Universal Access in the Information Society 24, 4 (2025), 3615–3637.
André Pimenta Freire, Paulo Afonso Parreira Junior, Silvia Helena Rigatto, Tiago Silva da Silva, Bruna Poletto Salton, Lael Nervis, Eduardo Augusto Ribeiro, Gabriel Aguiar Alves e Silva, Jamilly Danielle Antonio, João Victor de Oliveira Rosa, et al. 2024. Accessibility Inspections Using the Web Content Accessibility Guidelines by Novice Evaluators: an Experience Report. In Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems. 1–10.
Brian Grellmann, Timothy Neate, Abi Roper, Stephanie Wilson, and Jane Marshall. 2018. Investigating Mobile Accessibility Guidance for People with Aphasia. In Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS ’18). ACM, 338–340. DOI: 10.1145/3234695.3241011
International Organization for Standardization. 2008. ISO 9241-171:2008 – Ergonomics of Human-System Interaction – Part 171: Guidance on Software Accessibility. International Standard.
International Organization for Standardization. 2025. ISO/IEC 40500:2025 – Information Technology – W3C Web Content Accessibility Guidelines (WCAG) 2.2. International Standard. International Organization for Standardization.
Andrew Kirkpatrick, Joshue O’Connor, Alastair Campbell, and Michael Cooper. 2018. Web Content Accessibility Guidelines (WCAG) 2.1. W3C Recommendation. World Wide Web Consortium (W3C). [link]
Jonathan Lazar, Daniel F. Goldstein, and Anne Taylor. 2015. Ensuring Digital Accessibility through Process and Policy. Morgan Kaufmann, Waltham, MA, USA.
Rui Lopes and Luís Carriço. 2009. On the Gap between Automated and In-Vivo Evaluations of Web Accessibility. In Proceedings of the International Conference on Computers for Handicapped Persons (ICCHP 2009). Springer, 788–795. DOI: 10.1007/978-3-642-02713-0_78
Renan Lopes, Agebson Rocha Façanha, and Windson Viana. 2022. I can’t pay! Accessibility analysis of mobile banking apps. In Proceedings of the Brazilian Symposium on Multimedia and the Web. 253–257.
Mary Jo Mueller, Phil Day, and Daniel Montalvo. 2025. Guidance on Applying WCAG 2 to Non-Web Information and Communications Technologies (WCAG2ICT). [link]. W3C Group Note, 11 December 2025. Accessed: 01 Jun. 2026.
Eman Nasr, Wafaa Alsaggaf, and Doaa Sinnari. 2023. Developing Usability Guidelines for mHealth Applications (UGmHA). Multimodal Technologies and Interaction 7, 3 (2023), 26. DOI: 10.3390/mti7030026
Alberto Dumont Alves Oliveira and Marcelo Medeiros Eler. 2024. Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review. In Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems (IHC ’24). Association for Computing Machinery, New York, NY, USA, Article 56, 15 pages. DOI: 10.1145/3702038.3702094
Kyudong Park, Taedong Goh, and Hyo-Jeong So. 2014. Toward accessible mobile application design: developing mobile application accessibility guidelines for people with visual impairment. In Proceedings of HCI Korea. 31–38. DOI: 10.5555/2729485.2729491
Kim Patch, Jeanne Spellman, and Kathy Wahlbin. 2015. Mobile Accessibility: How WCAG 2.0 and Other W3C/WAI Guidelines Apply to Mobile. [link]. W3C Working Draft, 26 February 2015. Accessed: 01 Jun. 2026.
Christopher Power, André Pimenta Freire, Helen Petrie, and David Swallow. 2012. Guidelines are only half of the story: accessibility problems encountered by blind users on the web. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’12). ACM, 433–442. DOI: 10.1145/2207676.2207736
Daniel Mesquita Feijó Rabelo, Ribamar de Souza Martins, Isaac Santos, Paulo Henrique G Da Silva, Kiev Gama, and Windson Viana. 2025. Breaking barriers in mobile accessibility: A study of llm-generated native android interfaces. In 2025 IEEE/ACM 12th International Conference on Mobile Software Engineering and Systems (MOBILESoft). IEEE, 20–31.
Gabriel Aguiar A Silva, Paulo Henrique dos Anjos Silveira, Ruan Pablo Gomes Rocha, Felipe Braz, Paulo Afonso Parreira Junior, Monique Scalco Soares Siqueira, André Pimenta Freire, and Silvia Helena Rigatto. 2025. Avaliação da Acessibilidade de um Sistema de Agência de Fomento e Processo de Denúncia Com a Vivência de um Pesquisador com Deficiência Visual. In Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais (IHC). SBC, 259–278.
United Nations. 2006. Convention on the Rights of Persons with Disabilities. Adopted by the United Nations General Assembly.
World Wide Web Consortium (W3C). 2014. Website Accessibility Conformance Evaluation Methodology (WCAG-EM) 1.0. [link]. W3C Working Group Note. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2023. Web Content Accessibility Guidelines (WCAG) 2.2. [link]. W3C Recommendation. Accessed: June 1, 2026.
World Wide Web Consortium (W3C). 2024. How People with Disabilities Use the Web. [link]. W3C Web Accessibility Initiative. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2024. Mobile Accessibility. [link]. W3C Web Accessibility Initiative. Accessed: 01 Jun. 2026.
World Wide Web Consortium (W3C). 2026. W3C Accessibility Guidelines Evaluation Methodology (WCAG-EM) 2.0. [link]. W3C Accessibility Guidelines Working Group Draft Note, 5 February 2026. Accessed: 28 Jun. 2026.
Publicado
27/10/2026
Como Citar
NAVARRO, Arienne Alves et al.
Acessibilidade em Aplicativos Móveis: Análise de Cobertura e Escopo na Aplicação da Norma ABNT NBR 17060. In: BRAZILIAN SYMPOSIUM ON MULTIMEDIA AND THE WEB (WEBMEDIA), 32. , 2026, Lavras/MG.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2026
.
p. 47-55.
DOI: https://doi.org/10.5753/webmedia.2026.30886.
