Developing chatbots in the field of healthcare: A systematic review
Abstract
Considering the context of Computer Science, chatbots are computer programs that use Artificial Intelligence techniques to simulate human behavior in dialogues. The use of chatbots applied to the health area has been growing, especially in scenarios for dealing with pandemics, such as COVID-19, as they help to avoid the burden of face-to-face care. Thus, this article proposes a systematic review of the work carried out in this line of research. After the review, it was found which technologies, strategies and frameworks are most used in recent times, as well as which specific areas of health are having more focus on the use of chatbots.
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Fryer, L. and Carpenter, R. (2006). Bots as language learning tools. Language Learning & Technology, 10(3):8–14.
Huang, J., Zhou, M., and Yang, D. (2007). Extracting chatbot knowledge from online discussion forums. In IJCAI, volume 7, pages 423–428.
Humphrys, M. (2009). How my program passed the turing test. In Parsing the Turing Test, pages 237–260. Springer.
Kamphaug, A., Granmo, O.-C., Goodwin, M., and Zadorozhny, V. I. (2017). Towards open domain chatbots - a gru architecture for data driven conversations. In International Conference on Internet Science, pages 213–222. Springer.
Kitchenham, B. and Brereton, P. (2013). A systematic review of systematic review process research in software engineering. Information and software technology, 55(12):2049– 2075.
Lima, L. A. (2014). Estudo de implementação de um robô de conversação em curso de língua estrangeira em ambiente virtual: um caso de estabilização do sistema adaptativo complexo.
Mollá, D. and Vicedo, J. L. (2007). Question answering in restricted domains: An overview. Computational Linguistics, 33(1):41–61.
Sánchez-Gómez, N., Torres-Valderrama, J., García-García, J. A., Gutiérrez, J. J., and Escalona, M. J. (2020). Model-based software design and testing in blockchain smart contracts: A systematic literature review. IEEE Access, 8:164556–164569.
Wallace, R. S. (2009). The anatomy of alice. In Parsing the Turing Test, pages 181–210. Springer.
Weizenbaum, J. (1983). Eliza - a computer program for the study of natural language communication between man and machine. Communications of the ACM, 26(1):23–28.
Published
2021-11-23
How to Cite
CAVALCANTE, Haniel Gomes; BARROS, Thaís de Almeida; CELESTINO, Ricardo Antônio Rebouças; LIRA, Daniel Gleison Moreira; SILVA, Francisco Vinicius Nascimento da; BRITO, Pedro Henrique Araújo de; CORTÉS, Mariela I..
Developing chatbots in the field of healthcare: A systematic review. In: UNIFIED COMPUTING MEETING OF PIAUÍ (ENUCOMPI), 14. , 2021, Picos.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
p. 192-199.
DOI: https://doi.org/10.5753/enucompi.2021.17771.
