TellStory-Analyzer: A mechanism to improve knowledge outsourcing

• Miguel Carvalho UFRJ
• Ruben Albuquerque UFRJ
• Marcos Borges UFRJ
• Vanessa Braganholo UFRJ

DOI: https://doi.org/10.5753/sbsi.2010.14716

Abstract

People and organizations have a need to review past events with the intention of reconstructing knowledge for several purposes. Group Storytelling is an important approach to knowledge retrieval and externalization through the collaborative construction of stories. However, in a Group Storytelling dynamic, past experiences show that it is not always easy to get the group committed. This paper aims to demonstrate that through computational mechanisms it is possible to increase the participation and contribution of the group. For this we’ve used the TellStory tool, that implements the GroupStorytelling approach, and the TellStory-Analyzer mechanism, that aims to make a quantitative and qualitative analysis of the stories and also to analyze the participation and contribution of those involved.

Keywords: TellStory-Analyzer, Mechanism, Outsourcing, Knowledge

References

Alavi, M. e Leidner, D.E. (1999) “Knowledge Management Systems: Issues, Challenges, and Benefits”, Communications of the AIS, vol. 1, article 7, pp. 1-38.

Borges, M.R.S e Pino, J.A (1999) “Awareness Mechanisms for Coordination in Asynchronous CSCW”, In: Workshop on Information Technologies and Systems(WITS), Charlotte, EUA, pp. 69-74.

Carminatti, N. A (2006) “Recuperação Coletiva do Conhecimento Aplicada a Situações de Emergência”, Dissertação Mestrado em Informática – Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Rio de Janeiro, 107 f.

Carminatti, N.A., Borges, M.R.S e Gomes, J.O. (2005) “Collective Knowledge Recall: Benefits and Drawbacks”, In: International Workshop on Groupware, Recife. Lecture Notes in Computer Science. Berlin, Heidelberg: Springer-Verlag, 2005, vol. 3706, pp. 216-231.

Costa, P., Araujo, E. , Borges, M.R.S (2009) “Uma Nova Abordagem para Desenhar Processos através da Contagem de Histórias”, In: Workshop de Gestão de Processos de Negócio (WBPM), Fortaleza, Ceará.

Laporti, V., Borges, M. e Braganholo, V. (2009) “Athena: A collaborative approach to requirements elicitation”, Computers in Industry, vol. 60, pp. 367-380.

Nonaka, I. (1991) “The knowledge-creating Company”. Harvard Business Review, pp.96-104.

Paula, D.R. e Cianconi, R.B. (2007) “Práticas de Gestão do Conhecimento: caso dos sítios associados ao portal corporativo da Fiocruz”, Perspectivas em Ciência da Informação. vol. 12, n. 2, pp. 49-63.

Prusak, L. (2001) “Where Did Knowledge Management Come From?”, IBM Systems Journal, vol. 40, n. 4, pp. 1002–1007.

Perret, R. (2004) “A Técnica de Group Storytelling Aplicada à Gestão de Conhecimento”, Dissertação Mestrado em Informática – Programa de Pós-Graduação em Informática, Universidade Federal do Rio de Janeiro, Rio de Janeiro,189 f.

Perret, R., Borges, M. R. S. e Santoro, F. M. (2004) “Applying Group Storytelling in Knowledge Management”, In: International Workshop on Groupware (CRIWG), San Carlos, Costa Rica. Groupware: Design, Implementation, and Use - Lecture Notes in Computer Science. Berlin: Springer-Verlag, vol. 3198. pp. 34-41.

Silva, S.A. (2006) ”Modelação de Processos Alternativos de Conflito utilizando a Técnica de Storytelling”, Dissertação de Mestrado em Engenharia Informática e de Computadores. Universidade Técnica de Lisboa Instituto Superior Técnico, Lisboa. Portugal.

Valle, C., Prinz, W. e Borges, M.R.S. (2002) “Generation of Group Storytelling in post-decision implementation process”, In: International Conference on Computer Supported Cooperative Work in Design (CSCWD), Rio de Janeiro, pp. 361-367.