Modeling and Automation of Public Processes with Teaching, Research, and Extension Activities: Validation in Dental Clinics of Higher Education Institutions
Abstract
This paper presents the modeling and automation of business processes as outcomes of teaching, research, and extension activities aimed at improving the efficiency of processes in a public Higher Education Institution (HEI). The process described is the result of the establishment of the Business Process Automation Office (BPAO), which develops applied research projects as well as extension and teaching projects to validate them. The process presented here consolidates the operational model of BPAO within the teaching, research, and extension dynamic, along with the subproducts of the process and the quantitative data presented. The process was modeled using a modeling and automation guide from the BPAO.
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Abdelnabi, E. A., Fadel, M. A., Erhoma, L. A., & Elbarghathi, B. A. (2023). Application of Business Process Management in the Libyan International Medical University: History and Development. Proceeding - 2023 IEEE 3rd International Maghreb Meeting of the Conference on Sciences and Techniques of Automatic Control and Computer Engineering, MI-STA 2023, 348–352. DOI: 10.1109/MI-STA57575.2023.10169815
Albertin, A.L. and Albertin, R.M.D.M. (2021) ‘Transformação digital: gerando valor para o “novo futuro”’, GV EXECUTIVO, 20(1), pp. 26–29. DOI: 10.12660/gvexec.v20n1.2021.83455.
Avison, D., Baskerville, R. and Myers, M. (2001), “Controlling action research projects”, Information Technology & People, MCB UP, Vol. 14 No. 1, pp. 28–45.
Baskerville, R.L. and Wood-Harper, A.T. (1996), “A critical perspective on action research as a method for information systems research”, Journal of Information Technology, Vol. 11 No. 3, pp. 235–246.
Bonitasoft. (2018), “BPMS Bonita”, available at: [link].
vom Brocke, J. and Rosemann, M. (2015), Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, Second Edition, Springer Berlin Heidelberg.
Brodbeck, Â.F., Musse, J., Viegas, M. and Zimmermann, A. (2013), “Implementação de Escritório de Processos Em Organizações Governamentais: o caso de uma Instituição de Ensino Superior”. Workshop de TIC das IFES, João Pessoa.
Curtis, S. (2019) ‘Digital transformation—the silver bullet to public service improvement?’, Public Money & Management, 39(5), pp. 322–324. DOI: 10.1080/09540962.2019.1611233.
Fischer, M. et al. (2020) ‘Strategy archetypes for digital transformation: Defining meta objectives using business process management’, Information & Management, 57(5), p. 103262. DOI: 10.1016/j.im.2019.103262.
Galimberti, M.F., de Lucca, J.E., Ramos, V. (2023). ‘Método MAP de modelagem e automação de processos para organizações públicas: especialização para BPMS’. Peer Review, 5(25), 335–355. DOI: 10.53660/1485.PRW3021 Institution. DOI: 10.5753/wcge.2022.222499
Galimberti, M.F., Hauck, J.R., de Lucca, J.E., & Peters, S. (2022). Towards a Business Process Automation Office Model: Action Research in Higher Education Institution. DOI: 10.5753/wcge.2022.222499
Mergel, I., Edelmann, N. and Haug, N. (2019) ‘Defining digital transformation: Results from expert interviews’, Government Information Quarterly, 36(4), p. 101385. DOI: 10.1016/j.giq.2019.06.002.
Omar, A., Weerakkody, V. and Daowd, A. (2020) ‘Studying Transformational Government: A review of the existing methodological approaches and future outlook’, Government Information Quarterly, 37(2), p. 101458. DOI: 10.1016/j.giq.2020.101458.
Rosemann, M. (2015), ‘The service portfolio of a BPM center of excellence’, Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture, Second Edition, Springer Berlin Heidelberg, pp. 381–398.
Rosemann, M. and Vom Brocke, J. (2015), ‘The six core elements of business process management’, Handbook on Business Process Management 1: Introduction, Methods, and Information Systems, Springer Berlin Heidelberg, pp. 105–122.
Santos, A.V. and Fonseca, P.G. (2022) ‘Transformação digital no serviço público brasileiro: uma revisão sistemática de literatura’, Revista Formadores, 15(1). DOI: 10.25194/rf.v15i1.1535.
Tassabehji, R., Hackney, R. and Popovič, A. (2016) ‘Emergent digital era governance: Enacting the role of the “institutional entrepreneur” in transformational change’, Government Information Quarterly, 33(2), pp. 223–236. DOI: 10.1016/j.giq.2016.04.003.
UDESC (2023) Escritório de Processos da UDESC, Escritório de Processos. Available at: [link].
UFJF (2021) Escritório de Processos da UFJF, Escritório de Governança em Processos, Riscos e Integridade. Available at: [link].
Vial, G. (2019) ‘Understanding digital transformation: A review and a research agenda’, The Journal of Strategic Information Systems, 28(2), pp. 118–144. DOI: 10.1016/j.jsis.2019.01.003.
Weerakkody, V., Janssen, M. and Dwivedi, Y.K. (2011) ‘Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector’, Government Information Quarterly, 28(3), pp. 320–328. DOI: 10.1016/j.giq.2010.07.010.
Published
2025-07-20
How to Cite
GALIMBERTI, Maurício F.; CALDAS, Ricardo A.; BANDERO, Igor V.; LUCCA, José Eduardo De; TRIBECK, Arthur.
Modeling and Automation of Public Processes with Teaching, Research, and Extension Activities: Validation in Dental Clinics of Higher Education Institutions. In: LATIN AMERICAN SYMPOSIUM ON DIGITAL GOVERNMENT (LASDIGOV), 12. , 2025, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2025
.
p. 73-84.
ISSN 2763-8723.
DOI: https://doi.org/10.5753/lasdigov.2025.8383.
