Process Management and Automation: Action Research in a Public University

• Maurício F. Galimberti UFSC
• José Eduardo De Lucca UFSC
• Vinícius Ramos UFSC

DOI: https://doi.org/10.5753/wcge.2024.2167

Abstract

The main objective of this paper is to present the results of the institutionalization of a research and outreach laboratory focused on Business Process Management (BPM) automation in a public Higher Education Institution (HEI). It seeks to discuss the relevance of BPM for HEI management, as well as the governance and technology possibilities with the adoption of a custom business process lifecycle method, and also the automation of its processes using a open-source BPM System. The processes were automated in three action research cycles. Preliminary results demonstrate greater flexibility in process updating for public institutions; on the other hand, they also present acceptance difficulties more related to organizational culture, in addition to other observations presented in the conclusions.

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