Mapeamento sistemático sobre conflitos, negociação e decisão em relacionamentos interorganizacionais
Resumo
As organizações cada vez mais participam de relacionamentos interorganizacionais para maximizar seus resultados e reduzir suas adversidades. Contudo, é comum enfrentar conflitos, demandas por negociações e consequentes tomadas de decisão ao lidar com tais contratos sociais. A proposta desta pesquisa é, através de um mapeamento sistemático da literatura, identificar conflitos, negociações e tomadas de decisões nesses relacionamentos, bem como, melhorias nos processos em andamento. Os resultados do MSL sugerem a falta de uma unificação em termos de processos e ferramentas computacionais adotadas, possibilitando assim novas oportunidades de pesquisa neste contexto.
Palavras-chave:
Relacionamentos Interorganizacionais, Conflitos, Tomada de Decisão, Negociação, Mapeamento Sistemático da Literatura
Referências
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Calmet, J., Maret, P. (2013) “Toward a Trust Model for Knowledge-Based Communities”, In: WIMS Conference.
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Diirr B, Capelli C. (2018) “A systematic literature review to understand cross-organizational relationship management and collaboration”, In: HICSS Conference, pp.145-154.
Elliott, M.S., Scacchi, W. (2003) “Free Software Developers as an Occupational Community: Resolving Conflicts and Fostering Collaboration”, ACM SIGGROUP Bulletin, pp.21-30.
Fang, E.; Palmatier, R.W.; Scheer, L.K.; Li, N. (2008) “Trust at different organizational levels”, In: ICEIS Conference, pp.80-98.
Galeano, N., Molina, A., Beeler, J., Monnier, F., Pouly, M., Aguilera, C., Olmo, A., Laessig, D., Tiefensee, B. (2008) “VBE pilot demonstrators”, Methods and Tools for Collaborative Networked Organizations, pp.405-430.
Ganz, S.C. (2018) “Ignorant decision making and educated inertia: Some political pathologies of organizational learning”, Organization Science, pp.39-57.
Hu, J., Gao, J., Liao, B., Chen, J. (2004) “An agents based grid infrastructure of social intelligence”, In: AWCC Workshop, pp.33-38.
Kitchenham, B. (2004) “Procedures for Performing Systematic Reviews”, Technical Report, Department of Computer Science, Keele University, Keele.
Lazar, F.D. (1997) “Partnering - New benefits from peering inside the black box”, JMENEA Journal, pp.75-83.
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Lopez, C., Segura, M., Santórum, M. (2019) “Framework to Develop a Business Synergy through Enterprise Architecture”, In: ICISS Conference, pp.125-129.
Malakowsky, H., Kassick C. (2014) “O conflito no ambiente de trabalho: Um estudo sobre causas e consequências nas relações interpessoais”, Revista Gestão e Desenvolvimento, v.11, n.1.
Manring, S.L. (2007) “Creating and managing interorganizational learning networks to achieve sustainable ecosystem management”, Organization and Environment, pp.325-346.
Melin, U., Axelsson, K. (2004) “Emphasizing Symmetry Issues in Business Interaction Analysis and IOS”, In: ICEC Conference, pp.312-318.
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Ollus, M., Jansson, K., Karvonen, I. (2007) “On the management of collaborative SME networks and Contracting in Collaborative Networks”, In: IFAC-PapersOnline, pp.49-54.
Page, C.G. (2002) “The determination of organization stakeholder salience in public health”, JPHMP Journal, pp.76-84.
Pitt, J., Kamara, L., Sergot, M., Artikis, A. (2005) “Formalization of a Voting Protocol for Virtual Organizations”, In: AAMAS Conference, pp.373-380.
Rocha, A.P., Oliveira, E. (2001) “Electronic institutions as a framework for agents' negotiation and mutual commitment”, In: EPIA Conference, pp.232-245.
Ryutov, T., Neuman, C., Zhou, L., Foukia, N. (2005) “Establishing agreements in dynamic virtual organizations”, In: SecureComm Conference, pp.92-101.
Samdantsoodol, A., Cang, S., Yu, H. (2012) “Overview of virtual enterprises in supply chain management”, In: ICAC Conference, pp.193-201.
Sarkis, J., Talluri, S., Gunasekaran, A. (2007) “A strategic model for agile virtual enterprise partner selection”, IJOPM Journal, pp.1213-1234.
Subramani, M.R., Venkatraman, N. (2003) “Safeguarding investments in asymmetric interorganizational relationships: Theory and evidence”, AMJ Journal, pp.46-62.
Tayles, M., Webster, M., Sugden, D., Bramley, A. (2005) “Accounting "gets real" in dealing with virtual manufacturing”, JIC Journal, pp.322-338.
Torres, R., Rivera, D., Astudillo, H. (2012) “Web service compositions which emerge from virtual organizations with fair agreements”, In: AMSTA Conference, pp.34-43.
Troussier, N., Belkadi, F., Eynard, B., Messaadia, M., Gidel, T. (2010) “Supplier-oriented and product life cycle management framework to support virtual organisations”, IJPD Journal, pp.49-66.
Van Fenema, P., Keers, B., Zijm H. (2014) “Interorganizational Shared Services: Creating Value across Organizational Boundaries”. Shared Services as a New Organizational Form, v.13, pp.175-217.
Wholin, C. (2014) “Guidelines for Snowballing in Systematic Literature Studies and a Replication in Software Engineering”, In: EASE Conference.
Zhang, G., Jiang, J., Su, Z., Qi, M., Fang, H. (2010) “Searching for overlapping coalitions in multiple virtual organizations”, Information Sciences, pp.3140-3156.
Zhao, F., Zhang, Q., Yu, D., Chen, X., Yang, Y. (2005) “A hybrid algorithm based on PSO and simulated annealing and its applications for partner selection in virtual enterprise”, In: ICO Conference, pp.380-389.
Zhao, X., Liu, C., Yang, Y. (2006) “Supporting Virtual Organisation Alliances with Relative Workflows”, In: APCCM Conference, pp.115-124.
Zhu Z., Huang H. (2007) “The Cultural Integration in the Process of Cross-border Mergers and Acquisitions”. IMR Journal, v.3, n.2, pp.40-44.
Bertoncini C., Brito A., Leme E., Silva I. Silva T., Perri R. (2011) “Processo decisório: A tomada de decisão”. Revista Científica Eletrônica de Agronomia, v.20, n.1.
Bhimani, A., Bromwich, M. (2010) “Management Accounting in a Digital and Global Economy: The Interface of Strategy, Technology, and Cost Information”, In: Accounting, Organizations, and Institutions”, Oxford University Press, pp.85-111.
Biolchini, J., Mian, P.G., Natali, A.C. (2005) “Systematic Review in Software Engineering: Relevance and Utility”, Technical Report ES-679/05, PESC-UFRJ, RJ.
Bocanegra J., Pena J., Ruiz-Cortes A. (2011) “Interorganizational Business Modeling: An Approach for Traceability of Goals, Organizational Models and Business Processes”. IEEE Latin America Transactions, v.9, n.1, pp.847-854.
Calmet, J., Maret, P. (2013) “Toward a Trust Model for Knowledge-Based Communities”, In: WIMS Conference.
Carneiro, D., Novais, P., Lemos, F., Andrade, F., Neves, J. (2011) “Issues on conflict resolution in Collaborative Networks”, In: IFIP AICT, pp.271-278.
de Lemos, F.S, Fiorese, A., Alves, O.C., Vieira, R.G. (2015) “Using data envelopment analysis and fuzzy logic as intelligent risk-based decision making support for virtual organizations”, In: Intelligent Systems Reference Library, pp.203-218.
Diirr B, Capelli C. (2018) “A systematic literature review to understand cross-organizational relationship management and collaboration”, In: HICSS Conference, pp.145-154.
Elliott, M.S., Scacchi, W. (2003) “Free Software Developers as an Occupational Community: Resolving Conflicts and Fostering Collaboration”, ACM SIGGROUP Bulletin, pp.21-30.
Fang, E.; Palmatier, R.W.; Scheer, L.K.; Li, N. (2008) “Trust at different organizational levels”, In: ICEIS Conference, pp.80-98.
Galeano, N., Molina, A., Beeler, J., Monnier, F., Pouly, M., Aguilera, C., Olmo, A., Laessig, D., Tiefensee, B. (2008) “VBE pilot demonstrators”, Methods and Tools for Collaborative Networked Organizations, pp.405-430.
Ganz, S.C. (2018) “Ignorant decision making and educated inertia: Some political pathologies of organizational learning”, Organization Science, pp.39-57.
Hu, J., Gao, J., Liao, B., Chen, J. (2004) “An agents based grid infrastructure of social intelligence”, In: AWCC Workshop, pp.33-38.
Kitchenham, B. (2004) “Procedures for Performing Systematic Reviews”, Technical Report, Department of Computer Science, Keele University, Keele.
Lazar, F.D. (1997) “Partnering - New benefits from peering inside the black box”, JMENEA Journal, pp.75-83.
Legner C., Wende K. (2007) “The Challenges of Interorganizational Business Process Design – a Research Agenda”. In: ECIS Conference.
Lopez, C., Segura, M., Santórum, M. (2019) “Framework to Develop a Business Synergy through Enterprise Architecture”, In: ICISS Conference, pp.125-129.
Malakowsky, H., Kassick C. (2014) “O conflito no ambiente de trabalho: Um estudo sobre causas e consequências nas relações interpessoais”, Revista Gestão e Desenvolvimento, v.11, n.1.
Manring, S.L. (2007) “Creating and managing interorganizational learning networks to achieve sustainable ecosystem management”, Organization and Environment, pp.325-346.
Melin, U., Axelsson, K. (2004) “Emphasizing Symmetry Issues in Business Interaction Analysis and IOS”, In: ICEC Conference, pp.312-318.
Ness, H., Haugland, S.A. (2005) “The evolution of governance mechanisms and negotiation strategies in fixed-duration interfirm relationships”, JBR Journal, pp.1226-1239.
Obidallah, W.J., Raahemi, B., Alaieri, Fahad S. (2014) “Change processes and Procedures in Service Oriented Virtual Organizations and Collaborative Network”, In: MEDES Conference, pp.50-55.
Olender, M., Krenczyk, D. (2017) “Practical example of game theory application for production route selection”, In: IOP Conference Series.
Oliveira, A.I., Camarinha-Matos, L.M. (2010) “Negotiation and Contracting in Collaborative Networks”, In: Emerging Trends in Technological Innovation, pp.83-92.
Oliveira, A.I., Camarinha-Matos, L.M., Pouly, M. (2008) “Agreement negotiation support in VO creation”, In: PRO-VE Conference, pp. 107-118.
Oliveira, A.I., Camarinha-Matos, L.M. (2008) “Agreement negotiation wizard”, Methods and Tools for Collaborative Networked Organizations, pp.191-218.
Oliveira, J.V., Rodrigues, L.C. (2005) “O Processo de Negociação, sua Estrutura e Importância no contexto Atual”.
Ollus, M., Jansson, K., Karvonen, I. (2007) “On the management of collaborative SME networks and Contracting in Collaborative Networks”, In: IFAC-PapersOnline, pp.49-54.
Page, C.G. (2002) “The determination of organization stakeholder salience in public health”, JPHMP Journal, pp.76-84.
Pitt, J., Kamara, L., Sergot, M., Artikis, A. (2005) “Formalization of a Voting Protocol for Virtual Organizations”, In: AAMAS Conference, pp.373-380.
Rocha, A.P., Oliveira, E. (2001) “Electronic institutions as a framework for agents' negotiation and mutual commitment”, In: EPIA Conference, pp.232-245.
Ryutov, T., Neuman, C., Zhou, L., Foukia, N. (2005) “Establishing agreements in dynamic virtual organizations”, In: SecureComm Conference, pp.92-101.
Samdantsoodol, A., Cang, S., Yu, H. (2012) “Overview of virtual enterprises in supply chain management”, In: ICAC Conference, pp.193-201.
Sarkis, J., Talluri, S., Gunasekaran, A. (2007) “A strategic model for agile virtual enterprise partner selection”, IJOPM Journal, pp.1213-1234.
Subramani, M.R., Venkatraman, N. (2003) “Safeguarding investments in asymmetric interorganizational relationships: Theory and evidence”, AMJ Journal, pp.46-62.
Tayles, M., Webster, M., Sugden, D., Bramley, A. (2005) “Accounting "gets real" in dealing with virtual manufacturing”, JIC Journal, pp.322-338.
Torres, R., Rivera, D., Astudillo, H. (2012) “Web service compositions which emerge from virtual organizations with fair agreements”, In: AMSTA Conference, pp.34-43.
Troussier, N., Belkadi, F., Eynard, B., Messaadia, M., Gidel, T. (2010) “Supplier-oriented and product life cycle management framework to support virtual organisations”, IJPD Journal, pp.49-66.
Van Fenema, P., Keers, B., Zijm H. (2014) “Interorganizational Shared Services: Creating Value across Organizational Boundaries”. Shared Services as a New Organizational Form, v.13, pp.175-217.
Wholin, C. (2014) “Guidelines for Snowballing in Systematic Literature Studies and a Replication in Software Engineering”, In: EASE Conference.
Zhang, G., Jiang, J., Su, Z., Qi, M., Fang, H. (2010) “Searching for overlapping coalitions in multiple virtual organizations”, Information Sciences, pp.3140-3156.
Zhao, F., Zhang, Q., Yu, D., Chen, X., Yang, Y. (2005) “A hybrid algorithm based on PSO and simulated annealing and its applications for partner selection in virtual enterprise”, In: ICO Conference, pp.380-389.
Zhao, X., Liu, C., Yang, Y. (2006) “Supporting Virtual Organisation Alliances with Relative Workflows”, In: APCCM Conference, pp.115-124.
Zhu Z., Huang H. (2007) “The Cultural Integration in the Process of Cross-border Mergers and Acquisitions”. IMR Journal, v.3, n.2, pp.40-44.
Publicado
01/09/2021
Como Citar
RIBEIRO, Barbara Beato; DIIRR, Bruna.
Mapeamento sistemático sobre conflitos, negociação e decisão em relacionamentos interorganizacionais. In: ESCOLA REGIONAL DE SISTEMAS DE INFORMAÇÃO DO RIO DE JANEIRO (ERSI-RJ), 7. , 2021, Evento Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
p. 8-15.
DOI: https://doi.org/10.5753/ersirj.2021.16973.
