Mapeamento sistemático sobre conflitos, negociação e decisão em relacionamentos interorganizacionais

  • Barbara Beato Ribeiro Universidade Federal do Estado do Rio de Janeiro (UNIRIO)
  • Bruna Diirr Universidade Federal do Estado do Rio de Janeiro (UNIRIO)


As organizações cada vez mais participam de relacionamentos interorganizacionais para maximizar seus resultados e reduzir suas adversidades. Contudo, é comum enfrentar conflitos, demandas por negociações e consequentes tomadas de decisão ao lidar com tais contratos sociais. A proposta desta pesquisa é, através de um mapeamento sistemático da literatura, identificar conflitos, negociações e tomadas de decisões nesses relacionamentos, bem como, melhorias nos processos em andamento. Os resultados do MSL sugerem a falta de uma unificação em termos de processos e ferramentas computacionais adotadas, possibilitando assim novas oportunidades de pesquisa neste contexto.
Palavras-chave: Relacionamentos Interorganizacionais, Conflitos, Tomada de Decisão, Negociação, Mapeamento Sistemático da Literatura


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RIBEIRO, Barbara Beato; DIIRR, Bruna. Mapeamento sistemático sobre conflitos, negociação e decisão em relacionamentos interorganizacionais. In: ESCOLA REGIONAL DE SISTEMAS DE INFORMAÇÃO DO RIO DE JANEIRO (ERSI-RJ), 7. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2021 . p. 8-15. DOI:

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