Supporting Interorganizational Relationships Management

  • Bruna Diirr Universidade Federal do Estado do Rio de Janeiro (UNIRIO)
  • Claudia Cappelli Universidade do Estado do Rio de Janeiro (UERJ)
  • Douglas Oliveira CESGRANRIO / DATAPREV
  • Gleison Santos Universidade Federal do Estado do Rio de Janeiro (UNIRIO)
  • José Alexandre Borges Universidade Federal do Estado do Rio de Janeiro (UNIRIO)


Context: Interorganizational relationships have been an option for organizations to remain competitive. They allow resource sharing and collaboration to handle opportunities better. Problem: However, involved organizations may have distinct characteristics, which increase conflicts, influence their alignment, and even lead to interorganizational relationship failure. Solution: To handle such an issue, we outline FIRM, a framework for interorganizational relationships management. IS Theory: A socio-technical theory, which interrelates people-organizations-technology, was adopted for understanding interorganizational relationships and developing FIRM. Method: FIRM was used in a case study of a governmental interorganizational relationship to understand this partnership characteristics/dynamic/issues, besides evaluating FIRM's potential to systematize interorganizational relationships management. It has a descriptive nature, and we adopted a qualitative approach for results analysis. Summary of Results: Results indicate that FIRM adheres to the depicted partnership reality, helps teams during interorganizational relationships management, and minimizes faced issues since all steps/ associated activities were identified or could be practiced to a greater/lesser degree. Contributions and Impact in the IS area: FIRM benefits interorganizational relationships management since it assists involved parties to become more integrated, prepared to interoperate processes/information, and achieve mutual goals. Moreover, a clear understanding of interorganizational relationships’ social perspective allows proposing technologies that support associated needs, work, and collaboration.
Palavras-chave: Interorganizational relationship, Cross-organizational collaboration, Organizational alignment, Public partnership


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DIIRR, Bruna; CAPPELLI, Claudia; OLIVEIRA, Douglas; SANTOS, Gleison; BORGES, José Alexandre. Supporting Interorganizational Relationships Management. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 18. , 2022, Curitiba. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2022 .

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