An Exploratory Study on Software Systems User Satisfaction

• Tereza G. Kirner UNIMEP
• José Carlos Perini UNIMEP
• Maria I. Montebelo UNIMEP

DOI: https://doi.org/10.5753/sbqs.2008.15545

Abstract

This work focuses on the user satisfaction of software products, proposing a model to evaluate the user satisfaction and discussing a research, based on the proposed model, which evaluated the user satisfaction of a software applied to the educational management area. The model is presented and the planning, implementation, data analysis and results of the research are discussed. The work aims at contributing to the evaluation of user satisfaction as well as to the quality improvement of software products.

Keywords: Exploratory Study, User Satisfaction, Software Systems

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