A Strategy for Process Management Based on the Costs of Software Quality
Abstract
This work presents a management-based strategy that suggests technical and administrative actions, leading to the improvement of software production process. This proposal is based eminently in quantitative aspects and allows to integrate control configuration of the product, with the administrative characteristics linked to the production management, evidenced by the controls of development costs and costs of quality. Keywords: Software Quality, Cost of Quality, Software Process.
Keywords:
Software Quality, Cost of Quality, Software Process
References
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ISHIKAWA, Kaoru. Controle de qualidade total: à maneira japonesa. Rio de Janeiro: Campus, 1993.
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JONES, Capers. Applied software measurement : assuring productivity and quality. New York: McGraw-Hill, 1991.
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ROBLES JR., Antonio. Custos da qualidade: uma estratégia para a competição global. São Paulo: Atlas, 1994.
BERSOFF, Edward H. Elements of software configuration management. In: REIFER, Donald J. Tutorial: Softwarte management (3. ed.). Catalog No EHO-0243-6, IEEE Computer Society, 1986.
BOEHM, Barry W. Improving software productivity. IEEE Computer, p. 43-57, 1987.
BRYAN, William E.; SIEGEL, Stanley G. Software configuration management - a practical look. In: SCHULMEYER, G.Gordon; McMANUS, James I. Hanbook of software quality assurance (2. ed.). New York: Van Nostrand Reinhold, 1992.
CROSBY, Philip B. Qualidade é investimento. Rio de Janeiro: José Olympio, 1992.
CROSBY, Philip B. Qualidade sem lágrimas: a arte da gerência descomplicada. Rio de Janeiro: José Olympio, 1992.
FAIRLEY, Richard E. Software engineering concepts. New York: McGraw-Hill, 1985.
FREEMAN, Peter. Software perspectives: the system is the message. Reading, Massachusetts: Addison-Wesley, 1987.
HUMPHREY, Watts S. Managing de software process. Reading, Massachusetts: Addison-Wesley, 1990.
ISHIKAWA, Kaoru. Controle de qualidade total: à maneira japonesa. Rio de Janeiro: Campus, 1993.
JONES, Capers. Produtividade no desenvolvimento de software. São Paulo: McGraw- Hill, 1991.
JONES, Capers. Applied software measurement : assuring productivity and quality. New York: McGraw-Hill, 1991.
JURAN, J. M.; GRYNA, Frank M. Handbook de controle da qualidade (vol.2). São Paulo: McGraw-Hill/Makron Books, 1991.
PAULK, Mark C. et alli. Capability maturity model for software, version 1.1. (CMU/SEI-93-TR-024). Pittsburgh: Software Engineering Institute, Carnegie Mellon University, 1993.
ROBLES JR., Antonio. Custos da qualidade: uma estratégia para a competição global. São Paulo: Atlas, 1994.
Published
2003-09-02
How to Cite
AUGUSTO NETO, Álvaro; SANT'ANNA, Nilson.
A Strategy for Process Management Based on the Costs of Software Quality. In: BRAZILIAN SOFTWARE QUALITY SYMPOSIUM (SBQS), 2. , 2003, Fortaleza.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2003
.
p. 32-46.
DOI: https://doi.org/10.5753/sbqs.2003.15690.
