Quality Banking Websites A Case Study

• Alberto Sampaio Lima UNIFOR
• José Bezerra da Silva Filho UNIFOR
• Arnaldo Dias Belchior UNIFOR

DOI: https://doi.org/10.5753/sbqs.2003.15697

Abstract

The banks are financial instituions that work with a very varied clientele, with very differentiated social and cultural levels, but they need to render an efficient service, as well as to assist its customer in the best possible way, independent of any restritive factor that can interfere in that relationship. According to FEBRABAN, the investmens in computer science and telecomunications are growing and placed the Brazilian bank system among the most modern of the word. The customer of these instituions are searching for alternatives forms of services outoside the traditional banking environment. The interface evaluation of some Brazilina bank system sites, will supply guidelines and orientations for corporate banks sites projects.

Keywords: websites, quality of interface, quality of Internet sites

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