Utilizando o Método Analytic Hierarchy Process (AHP) para Priorização de Serviços de TI: Um Estudo de Caso
Resumo
O processo de decisão sobre o Portfólio de Serviços de TI é caracterizado por informações incertas e mutáveis; oportunidades dinâmicas, múltiplos objetivos, considerações estratégicas e interdependências entre serviços. Diversos métodos foram desenvolvidos para auxiliar os tomadores de decisão. Este artigo aborda o método Analytic Hierarchy Process (AHP) em um estudo de caso para priorização de serviços em um portfolio de TI.
Palavras-chave:
Método Analytic Hierarchy Process (AHP), Priorização de Serviços de TI, Estudo de Caso
Referências
COYLE, G. (2004), The Analytic Hierarchy Process. New York: Pearson Educational.
DRUCKER, P. F. (1963), Managing for business effectiveness, Harvard Business Review,v. 41, n. 3.
HAAS, R. e MEIXNER, O. (2005). An Illustrated Guide To Analytic Hierarchy Process. Vienna: University of Natural Resources and Applied Life Sciences.
ITSMF (2007), “ITIL V3 – Service Strategy”.
LEUNG, L. C. e CAO, D. (2001), On the efficacy of modeling multi-attribute decision problems using AHP and Sinarchy. European Journal of Operational Research, v. 132, n. 1, p. 39-49.
SAATY, T. L (1980), The Analytic Hierarchy Process. New York: McGraw-Hill International.
SAATY, T. L. (2005), Theory and Applications of the Analytic Network Process: Decision Making with Benefits, Opportunities, Costs, and Risks. Pittsburgh: RWS Publications.
SAATY, T. L. (2008), Relative Measurement and its Generalization in Decision Making: Why Pairwise Comparisons are Central in Mathematics for the Measurement of Intangible Factors - The Analytic Hierarchy/Network Process. Madrid: Review of the Royal Spanish Academy of Sciences, Series A, Mathematics. Available at http://www.rac.es/ficheros/doc/00576.PDF.
SAATY, T. L. (2009), Extending the Measurement of Tangibles to Intangibles. International Journal of Information Technology & Decision Making, Vol. 8, N. 1, p. 7-27, 2009. Available at SSRN: http://ssrn.com/abstract=1483438.
TEKNOMO, K. (2006), Analytic Hierarchy Process (AHP) Tutorial. Available at http://people.revoledu.com/kardi/tutorial/ahp/.
TRIANTAPHYLLOU, E., MANN S. H. (1995), Using The Analytic Hierarchy Process For Decision Making in Engineering Applications: Some Challenges. International Journal of Industrial Engineering: Applications and Practice, Vol. 2, N. 1, p. 35-44, 1995. Available at http://www.csc.lsu.edu/trianta/Journal_PAPERS1/AHPapls1.pdf.
DRUCKER, P. F. (1963), Managing for business effectiveness, Harvard Business Review,v. 41, n. 3.
HAAS, R. e MEIXNER, O. (2005). An Illustrated Guide To Analytic Hierarchy Process. Vienna: University of Natural Resources and Applied Life Sciences.
ITSMF (2007), “ITIL V3 – Service Strategy”.
LEUNG, L. C. e CAO, D. (2001), On the efficacy of modeling multi-attribute decision problems using AHP and Sinarchy. European Journal of Operational Research, v. 132, n. 1, p. 39-49.
SAATY, T. L (1980), The Analytic Hierarchy Process. New York: McGraw-Hill International.
SAATY, T. L. (2005), Theory and Applications of the Analytic Network Process: Decision Making with Benefits, Opportunities, Costs, and Risks. Pittsburgh: RWS Publications.
SAATY, T. L. (2008), Relative Measurement and its Generalization in Decision Making: Why Pairwise Comparisons are Central in Mathematics for the Measurement of Intangible Factors - The Analytic Hierarchy/Network Process. Madrid: Review of the Royal Spanish Academy of Sciences, Series A, Mathematics. Available at http://www.rac.es/ficheros/doc/00576.PDF.
SAATY, T. L. (2009), Extending the Measurement of Tangibles to Intangibles. International Journal of Information Technology & Decision Making, Vol. 8, N. 1, p. 7-27, 2009. Available at SSRN: http://ssrn.com/abstract=1483438.
TEKNOMO, K. (2006), Analytic Hierarchy Process (AHP) Tutorial. Available at http://people.revoledu.com/kardi/tutorial/ahp/.
TRIANTAPHYLLOU, E., MANN S. H. (1995), Using The Analytic Hierarchy Process For Decision Making in Engineering Applications: Some Challenges. International Journal of Industrial Engineering: Applications and Practice, Vol. 2, N. 1, p. 35-44, 1995. Available at http://www.csc.lsu.edu/trianta/Journal_PAPERS1/AHPapls1.pdf.
Publicado
16/05/2012
Como Citar
GOMEDE, Everton; BARROS, Rodolfo Miranda de.
Utilizando o Método Analytic Hierarchy Process (AHP) para Priorização de Serviços de TI: Um Estudo de Caso. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 8. , 2012, São Paulo.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2012
.
p. 679-690.
