Usability and User Experience Assessment Tool of Conversational Systems

• Kevin Katzer Federal University of Paraná
• Vinícius Binder Federal University of Paraná
• Guilherme Corredato Guerino State University of Maringá https://orcid.org/0000-0002-4979-5831
• Natasha M. C. Valentim Federal University of Paraná https://orcid.org/0000-0002-6027-3452

DOI: https://doi.org/10.5753/ihc_estendido.2022.224841

Abstract

Conversational Systems (CSs) allow people to interact with smart devices naturally using their voice, aiming at an engagement that simulates a normal conversation with another person. In this context, U2XECS was proposed as a static questionnaire for evaluating Usability and User eXperience (UX) in CSs. However, when conducting this questionnaire multiple times for different CS’s, the process becomes cumbersome and decentralized. Therefore, U2XECS was automated by means of a tool called U2XECS.tech.

Keywords: Conversational Systems, Usability, User Experience

References

Grand View Research, I. (2021). Intelligent virtual assistant market size worth $51.90 billion by 2028. [link].

Guerino, G. C. (2020). U2xecs: avaliação de usabilidade e experiência de usuário de sistemas conversacionais. Master’s thesis, Universidade Federal do Paraná, Curitiba, Brasil.

Madan, A. and Kumar, S. (2012). Usability evaluation methods: a literature review. International Journal of Engineering Science and Technology, 4(2):590–599.