Using Six Sigma to Improve Software Processes Aligned with Strategic Planning - A Dell Case

• Andressa Covatti PUCRS
• Jorge Luis Nicolas Audy PUCRS

DOI: https://doi.org/10.5753/sbqs.2007.15596

Abstract

Software quality improvements for software development process are very important for organizations that are implementing quality programs. The various models and methodologies offers by the market need to be used to contribute for the process improvements implementation to avoid rework and cost increase. Besides that, the idea is to have these process improvements programs aligned with the organizational strategic planning. The integration among BSC, CMMI and Six Sigma can help the organization to work in software process improvement using Six Sigma to improve process created based on CMMI and aligned with the organizational strategic planning according the practical case that is being showed in this work.

Keywords: Six Sigma, Strategic Planning, Software Process Improvement

References

Chrissis, Mary Beth; Konrad, Mike; Shrum, Sandy. (2003) “CMMI Guidelines for Process Integration and Product Improvement”. Edited by Addison-Wesley.

Goethert, Wolfhart; Fisher Matt. (2003) “Deriving Enterprise-Based Measures Using the Balance Scorecard and Goal-Driven Measurement Techniques”. Institute Carnegie Mellon University.

Niven, P.R. (2002) “Balance Scorecard step-by-step”. John Wile & Sons.

Rocha, Ana R.; Maldonado, José; Weber, Kival. (2001) “Qualidade de Software - Teoria e Prática”. São Paulo, Prentice Hall.