Mapping Organizational Tensions Using KIPO in Federated Information Systems: A Case Study in a Brazilian Bank
Resumo
The management of several information systems (IS) faces challenges with the number of existing, autonomous, distributed, and heterogeneous databases. By the need for an integrated access, these arrangements have been explored as federated IS (FIS). FIS are affected by several situations that generate tensions in their management. In order to discover these organizational tensions, a qualitative case study in a real context - bank credit - based on interviews was conducted with stakeholders of a real FIS. Next, we performed the scenario analysis with the data from the interviews and used the GUT Matrix tool to analyze and identify the tensions. Finally, a decision map to analyze and identify the tensions and an ontology, based on the Knowledge Intensive Process Ontology (KIPO), were used to map the tensions in the management of bank credit SIF. The results show that both the decision map and the developed ontology can be used as a practical tool to support practitioners in industry in the FIS management. As a contribution to the FIS area, this work presents another approach to support IS management focused on conceptual modeling and knowledge intensive process decisions. In addition, the developed ontology also allows the description of tacit knowledge to support FIS managers in the investigated context.
Palavras-chave:
Federated Information Systems, Organizational Tensions, Ontology
Referências
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D. Pimenta, Fernanda Baião, and G. Santos. 2017. Usando KIPO para modelar problemas e socialização na elicitação de requisitos. In CIbSE 2017 - XX Ibero-American Conference on Software Engineering.
Elena Rodriguez and Félix Saltor. 2002. Heterogeneous Information Exchange and Organizational Hubs. Springer Netherlands. https://doi.org/10.1007/978-94-017-1769-4_2
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Wendy Smith and Marianne Lewis. 2011. Toward a Theory of Paradox: A Dynamic Equilibrium Model of Organizing.Academy of Management Review 36, 2 (2011), 381–403. https://doi.org/10.5465/AMR.2011.59330958
Marcelo Tibau, Sean Siqueira, Bernardo Pereira Nunes, M. Bortoluzzi, I. Marenzi, and P. Kemkes. 2018. Investigating Users’ Decision-Making Process While Searching Online and Their Shortcuts Towards Understanding. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). https://doi.org/10.1007/978-3-319-96565-9_6
Allison Tong, Peter Sainsbury, and Jonathan Craig. 2007. Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. International Journal for Quality in Health Care 19, 6 (2007), 349–357. https://doi.org/10.1093/intqhc/mzm042
S. Walchhütter and E. S. Iizuka. 2019. Tensões Organizacionais Inerentes como Elemento Distintivo à Natureza dos Negócios Sociais. Revista de Ciências da Administração (2019). https://doi.org/10.5007/2175-8077.2019v21n53p129
Renata Araujo, Marcelo Fornazin, and Mariano Pimentel. 2017. Uma Análise sobre a Produção de Conhecimento Científico nas Pesquisas Publicadas nos Primeiros 10 anos da iSys (2008-2017). iSys-Revista Brasileira de Sistemas de Informação 10, 4(2017), 45–65. https://doi.org/10.5753/isys.2017.351
Julian Bahrs and Claudia Müller. 2005. Modelling and Analysis of Knowledge Intensive Business Processes. In Professional Knowledge Management, Klaus-Dieter Althoff, Andreas Dengel, Ralph Bergmann, Markus Nick, and Thomas Roth-Berghofer(Eds.). Springer Berlin Heidelberg, Berlin, Heidelberg, 243–247. https://doi.org/10.1007/11590019_28
Clovis Boscarioli, Renata Araujo, and Rita Maciel. 2017. I GranDSI-BR – Grand Research Challenges in Information Systems in Brazil 2016-2026. Special Committee on Information Systems (CE-SI). Brazilian Computer Society (SBC). I GranDSI-BR. https://sol.sbc.org.br/livros/index.php/sbc/catalog/book/28
Kim Cameron and Robert Quinn. 1988. Paradox and transformation. Toward a theory of change in organization and management. HarperBusiness. 334 pages.
Karine Chaerki, Gutemberg Ribeiro, and Jane Ferreira. 2020. Uma Introdução à Teoria Institucional do Ponto de Vista Sociológico. Caderno de Administração 27, 1 SE - Artigos (feb 2020). https://doi.org/10.4025/cadadm.v27i1.48409
Henrique Cukierman, Cássio Teixeira, and Rafael Prikladnicki. 2007. Um Olhar Sociotécnico sobre a Engenharia de Software. Revista de Informática Teórica e Aplicada 14, 2 (2007), 199–219. https://doi.org/10.22456/2175-2745.5696
Roberto Dias, Nadja Piedade de Antônio, Flávio Horita, and Rodrigo Pereira dos Santos. 2020. Oportunidades de KIPO para Gestão em Sistemas de Informação Federados no Caso do Programa Bolsa Família. In Proceedings of the XIII Seminar on Ontology Research in Brazil and IV Doctoral and Masters Consortium on Ontologies (ONTOBRAS 2020), Vitória, Brazil, November 23-26, 2020(CEUR Workshop Proceedings), Daniela Lemos, Tiago Sales, Maria Campos, and Sandro Fiorini (Eds.), Vol. 2728. CEUR-WS.org, 227–234. http://ceur-ws.org/Vol-2728/short4.pdf
Sueli Mara Ferreira e Leonardo Souto. 2006. Dos Sistemas de Informação Federados à Federação de Bibliotecas Digitais. Revista Brasileira de Biblioteconomia e Documentação 2, 1(2006), 23–40. https://rbbd.febab.org.br/rbbd/article/view/3
Juliana Fernandes, Fernanda Baião, and Rodrigo Pereira dos Santos. 2020. KIPO Opportunities for Interoperability Decisions in Systems-of-Information Systems in the Domain of Environmental Management. In Software Ecosystems, Sustainability and Human Values in the Social Web, Rodrigo Pereira dos Santos, Cristiano Maciel, and José Viterbo (Eds.). Springer International Publishing, Cham, 21–41.
Juliana França, Joanne Netto, Juliana Carvalho, Flávia Santoro, Fernanda Baião, and Mariano Pimentel. 2015. KIPO: the knowledge-intensive process ontology. Software and Systems Modeling 14, 3 (2015), 1127–1157. https://doi.org/10.1007/s10270-014-0397-1
Valdemar Graciano Neto, Milena Guessi, Lucas Oliveira, Flavio Oquendo, and Elisa Nakagawa. 2014. Investigating the Model-Driven Development for Systems-of-Systems. In Proceedings of the 2014 European Conference on Software Architecture Workshops(ECSAW ’14). Association for Computing Machinery, New York, NY, USA, Article 22, 8 pages. https://doi.org/10.1145/2642803.2642825
Jason Jay. 2013. Navigating Paradox as a Mechanism of a Change and Innovation in Hybrid Organizations. The Academy of Management Journal 56, 1 (2013), 137–159. https://doi.org/10.2307/23414348
Uday Kulkarni and Minu Ipe. 2010. Knowledge Intensive Business Processes: A Process-Technology Fit Perspective. In Information Systems, Technology and Management, Sushil K. Prasad, Harrick M. Vin, Sartaj Sahni, Mahadeo P. Jaiswal, and Bundit Thipakorn (Eds.). Springer Berlin Heidelberg, Berlin, Heidelberg, 32–43. https://doi.org/10.1007/978-3-642-12035-0_5
Kenneth Laudon and Jane Laudon. 2011. Sistemas de informação gerenciais. Pearson Brasil.
Mark Maier. 1998. Architecting principles for systems-of-systems. Systems Engineering 1, 4 (1998), 267–284. https://doi.org/10.1002/(SICI)1520-6858(1998)1:4<267::AID-SYS3>3.0.CO;2-D
Joanne Netto, Tatiana Barboza, Fernanda Baião, and Flávia Santoro. 2019. KiPN: a visual notation for knowledge-intensive processes. International Journal of Business Process Integration and Management 9, 3(2019), 197–219. https://doi.org/10.1504/IJBPIM.2019.100926
G. Periard. 2011. Matriz GUT - Guia Completo. http://www.sobreadministracao.com/matriz-gut-guia-completo
D. Pimenta, Fernanda Baião, and G. Santos. 2017. Usando KIPO para modelar problemas e socialização na elicitação de requisitos. In CIbSE 2017 - XX Ibero-American Conference on Software Engineering.
Elena Rodriguez and Félix Saltor. 2002. Heterogeneous Information Exchange and Organizational Hubs. Springer Netherlands. https://doi.org/10.1007/978-94-017-1769-4_2
Paulo Sérgio Santos Junior, Monalessa Barcellos, and Rodrigo Calhau. 2020. Am I going to Heaven? First step climbing the Stairway to Heaven: Model Results from a Case Study in Industry. In Proceedings of the XXXIV Brazilian Symposium on Software Engineering - SBES2020. 309–318. https://doi.org/10.5281/zenodo.4079512
Wendy Smith, Michael Gonin, and Marya Besharov. 2013. Managing Social-Business Tensions: A Review and Research Agenda for Social Enterprise. Business Ethics Quarterly 23, 3 (2013), 407–442. https://doi.org/10.5840/beq201323327
Wendy Smith and Marianne Lewis. 2011. Toward a Theory of Paradox: A Dynamic Equilibrium Model of Organizing.Academy of Management Review 36, 2 (2011), 381–403. https://doi.org/10.5465/AMR.2011.59330958
Marcelo Tibau, Sean Siqueira, Bernardo Pereira Nunes, M. Bortoluzzi, I. Marenzi, and P. Kemkes. 2018. Investigating Users’ Decision-Making Process While Searching Online and Their Shortcuts Towards Understanding. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). https://doi.org/10.1007/978-3-319-96565-9_6
Allison Tong, Peter Sainsbury, and Jonathan Craig. 2007. Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. International Journal for Quality in Health Care 19, 6 (2007), 349–357. https://doi.org/10.1093/intqhc/mzm042
S. Walchhütter and E. S. Iizuka. 2019. Tensões Organizacionais Inerentes como Elemento Distintivo à Natureza dos Negócios Sociais. Revista de Ciências da Administração (2019). https://doi.org/10.5007/2175-8077.2019v21n53p129
Publicado
07/06/2021
Como Citar
ANTONIO, Nadja; DIAS, Roberto; MALCHER, Paulo; HORITA, Flávio; SANTOS, Rodrigo.
Mapping Organizational Tensions Using KIPO in Federated Information Systems: A Case Study in a Brazilian Bank. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 17. , 2021, Uberlândia.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
