Participatory design in developing a public sector indicator management platform

• Karla Regina Alves Dodó UFC
• Lucas de Oliveira da Silva UFC
• Ingrid Teixeira Monteiro UFC
• Carla Ilane Moreira Bezerra UFC
• Henry de Holanda Campos UFC

DOI: https://doi.org/10.5753/lasdigov.2025.8947

Abstract

Implementing a management platform in the public sector presents significant challenges, requiring well-structured workflows, appropriate technical solutions, and collaboration among stakeholders. This study presents a user-centered participatory design approach applied to the development of two systems for a state secretariat: a process portfolio and a management platform. The adopted methodology incorporated co-design and co-creation practices, analyzing the different roles assumed by the secretariat’s collaborators throughout the project based on a participatory design (PD) classification. The results highlight the relevance of PD in the development of digital solutions for the public sector, contributing to improving transparency and strengthening evidence-based decision-making, in addition to discussing the challenges and good practices involved in implementing these solutions.

Keywords: E-gov, Participatory Design, Indicator Management

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