An interaction design approach for multilingual users

• Diego Moreira da Rosa Pontifical Catholic University of Rio Grande do Sul / Federal Institute of Rio Grande do Sul http://orcid.org/0000-0002-3008-5100
• Milene Selbach Silveira Pontifical Catholic University of Rio Grande do Sul https://orcid.org/0000-0003-2159-551X

DOI: https://doi.org/10.5753/ihc_estendido.2022.225611

Abstract

Despite data demonstrating the existence of a large contingent of bilingual and multilingual individuals in the world, probably exceeding the number of monolinguals, this characteristic of software users went unnoticed for several decades. With the emergence of Web 2.0, users began to produce and make content available on their favorite websites, generating a series of intercultural interactions with other users. In this context, users are increasingly willing to interact with content from other cultures. Several companies began to adapt their systems to this new reality, preparing their applications and websites for multilingual users. In this paper, basic and initial studies of the doctoral project will be presented seeking to map, through the development of a pattern language, the existing adaptations in the current systems related to users’ multilingualism. Through the evaluation and analysis of this pattern language, we expect to outline a new approach to interaction design towards the design of interfaces for multilingual users.

Keywords: bilingual, multilingualism, Web 2.0, pattern language, interaction design

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