Improving the Quality of a Web Service through Usability Testing - A Practical Experience
Abstract
Users’ acceptability of Web applications relies strictly on these applications’ usability, which can be improved through the use of evaluations. This paper reports a practical case study of usability testing, in which a synchronization service of navigation data across multiple devices, called Browserver is compared against a similar service. The results of this experiment show the possibility of conducting effective usability tests with low cost.
Keywords:
Quality, Web Service, Usability Testing
References
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NIELSEN, J. (2000). "Why You Only Need to Test with 5 Users." Jakob Nielsen's Alertbox, Disponível em http://www.useit.com/alertbox/20000319.html Acessado em 31/01/2010.
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PRATES, R. O., BARBOSA, S. D. J., 2003. "Avaliação de Interfaces de Usuário - Conceitos e Métodos".In: Coello, J. M. A., Fabbri, S. C. P. F. (eds), Jornada de Atualização em Informática do Congresso da Soc. Brasileira de Computação, Cap. 6, Campinas, SBC.
PREECE, J., ROGERS, Y., SHARP, H., 2005. Design de Interação: Além da Interação Homem-Computador. Porto Alegre, Bookman.
CARVALHO, L. G., VALLE, R., PASSITO, A., MOTA, E., MOTA, E., NOVELLINO, R., PENARANDA, A., 2010. Synchronizing Web Browsing Data with Browserver. Submetido ao IEEE Symposium on Computers and Communications (ISCC).
HITZ, M., LEITNER, G., MELCHER, R., 2006. "Usability of Web Applications".In: Kappel, G., Pröll, B., Reich, S., Retschitzegger, W. (eds), Web Engineering: The Discipline of Systematic Development of Web Applications, Chapter 11, John Wiley \& Sons.
ISO (1998). ISO 9241-11: Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability, International Organization for Standardization.
KAPPEL, G., PRÖLL, B., REICH, S., RETSCHITZEGGER, W., 2006. "An Introduction to Web Engineering".In: Kappel, G., Pröll, B., Reich, S., Retschitzegger, W. (eds), Web Engineering: The Discipline of Systematic Development of Web Applications, John Wiley & Sons.
MATERA, M., COSTABILE, M. F., GARZOTTO, F., PAOLINI, P., 2002. "SUE Inspection: An Effective Method for Systematic Usability Evaluation of Hypermedia." IEEE Transactions on Systems, Man and Cybernetics, Part A, v. 32, n. 1, pp. 93-103.
MATERA, M., RIZZO, F., CARUGHI, G. T., 2006. "Web Usability: Principles and Evaluation Methods".In: Mendes, E., Mosley, N. (eds), Web Engineering, Chapter 5, New York, Spinger Verlag.
NIELSEN, J., 1994. "Guerrilla HCI: using discount usability engineering to penetrate the intimidation barrier"(eds), Cost-justifying usability, Orlando, USA, Academic Press.
NIELSEN, J. (2000). "Why You Only Need to Test with 5 Users." Jakob Nielsen's Alertbox, Disponível em http://www.useit.com/alertbox/20000319.html Acessado em 31/01/2010.
OFFUTT, J., 2002. "Quality Attributes of Web Software Applications." IEEE Software, v. 19, n. 2, pp. 25-32.
OLSINA, L., COVELLA, G., ROSSI, G., 2006. "Web Quality".In: Mendes, E., Mosley, N. (eds), Web Engineering, Chapter 4, Spinger Verlag.
PRATES, R. O., BARBOSA, S. D. J., 2003. "Avaliação de Interfaces de Usuário - Conceitos e Métodos".In: Coello, J. M. A., Fabbri, S. C. P. F. (eds), Jornada de Atualização em Informática do Congresso da Soc. Brasileira de Computação, Cap. 6, Campinas, SBC.
PREECE, J., ROGERS, Y., SHARP, H., 2005. Design de Interação: Além da Interação Homem-Computador. Porto Alegre, Bookman.
Published
2010-06-07
How to Cite
ARAÚJO, Cristina; SANTOS, Fábio; GALVÃO, Leandro; CONTE, Tayana.
Improving the Quality of a Web Service through Usability Testing - A Practical Experience. In: BRAZILIAN SOFTWARE QUALITY SYMPOSIUM (SBQS), 9. , 2010, Belém.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2010
.
p. 375-382.
DOI: https://doi.org/10.5753/sbqs.2010.15447.
