Supporting Interorganizational Relationships Management
Resumo
Context: Interorganizational relationships have been an option for organizations to remain competitive. They allow resource sharing and collaboration to handle opportunities better. Problem: However, involved organizations may have distinct characteristics, which increase conflicts, influence their alignment, and even lead to interorganizational relationship failure. Solution: To handle such an issue, we outline FIRM, a framework for interorganizational relationships management. IS Theory: A socio-technical theory, which interrelates people-organizations-technology, was adopted for understanding interorganizational relationships and developing FIRM. Method: FIRM was used in a case study of a governmental interorganizational relationship to understand this partnership characteristics/dynamic/issues, besides evaluating FIRM's potential to systematize interorganizational relationships management. It has a descriptive nature, and we adopted a qualitative approach for results analysis. Summary of Results: Results indicate that FIRM adheres to the depicted partnership reality, helps teams during interorganizational relationships management, and minimizes faced issues since all steps/ associated activities were identified or could be practiced to a greater/lesser degree. Contributions and Impact in the IS area: FIRM benefits interorganizational relationships management since it assists involved parties to become more integrated, prepared to interoperate processes/information, and achieve mutual goals. Moreover, a clear understanding of interorganizational relationships’ social perspective allows proposing technologies that support associated needs, work, and collaboration.
Palavras-chave:
Interorganizational relationship, Cross-organizational collaboration, Organizational alignment, Public partnership
Referências
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M.H. Danesh, B. Raahemi, S.M.A. Kamali, and G. Richards. 2012. A distributed service oriented infrastructure for business process management in Virtual Organizations. In IEEE Canadian Conference on Electrical and Computer Engineering. 1–6.
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P. Drews and I. Schirmer. 2014. From Enterprise Architecture to Business Ecosystem Architecture: Stages and Challenges for Extending Architectures beyond Organizational Boundaries. In International Enterprise Distributed Object Computing Conference Workshops and Demonstrations. 13–22. https://doi.org/10.1109/EDOCW.2014.12
P. Van Fenema, B. Keers, and H. Zijm. 2014. Interorganizational shared services: Creating value across organizational boundaries. Advanced Series in Management 13 (2014), 175–217.
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C. Hsu, Y-T. Lin, and T. Wang. 2015. A legitimacy challenge of a cross-cultural interorganizational information system. European Journal of Information Systems 24, 3 (2015), 278–294.
J. Kauremaa and K. Tanskanen. 2016. Designing Interorganizational Information Systems for Supply Chain Integration: A Framework. The International Journal of Logistics Management 27, 1(2016), 71–94.
D. Knuplesch, M. Reichert, J. Mangler, S. Rinderle-Ma, and W. Fdhila. 2012. Towards Compliance of Cross-Organizational Processes and Their Changes - Research Challenges and State of Research. In Business Process Management Workshops. 649–661.
K. Laudon and J. Laudon. 2016. Essentials of Management Information Systems: Organization and Technology. Pearson, USA.
C. Legner and K. Wende. 2007. The Challenges of Inter-Organizational Business Process Design - A Research Agenda. In European Conference on Information Systems. 106–118.
L. Lewis, M.G. Isbell, and M. Koschmann. 2010. Collaborative tensions: Practitioners’ experiences of interorganizational relationships. Communication Monographs 77, 4 (2010), 460–479.
A.P. Lisboa-Soh, N. Casarotto-Filho, and I. José-Cunha. 2012. Interorganizational knowledge management. Direccion y Organizacion 48 (2012), 34–40.
K. Mirkovski, P.B. Lowry, and B. Feng. 2016. Factors that influence interorganizational use of information and communications technology in relationship-based supply chains: Evidence from the Macedonian and American wine industries. Supply Chain Management 21, 3 (2016), 334–351.
T. Mueller, D. Schuldt, B. Sewald, M. Morisse, and J. Petrikina. 2013. Towards inter-organizational Enterprise Architecture Management. In Americas Conference on Information Systems.
J. Mun, M. Shin, and M. Jung. 2011. A goal-oriented trust model for virtual organization creation. Journal of Intelligent Manufacturing 22, 3 (2011), 345–354.
W. Obidallah, B. Raahemi, and F. Alaieri. 2014. Change Processes and Procedures in Service Oriented Virtual Organizations and Collaborative Network. In International Conference on Management of Emergent Digital EcoSystems. 50–55.
H. Ranaei, A. Zareei, and F. Alikhani. 2010. Inter-organizational Relationship Management: A Theoretical Model. International Bulletin of Business Administration 9 (2010), 20–30.
D. Romero, N. Galeano, and A. Molina. 2009. Mechanisms for assessing and enhancing organisations’ readiness for collaboration in collaborative networks. International Journal of Production Research 47, 17 (2009), 4691–4710.
A. Samdantsoodol, S. Cang, and H. Yu. 2012. Overview of virtual enterprises in supply chain management. In International Conference on Automation and Computing: Integration of Design and Engineering. 193–201.
M. Sebu and H. Ciocârlie. 2015. Merging Business Processes for a Common Workflow in an Organizational Collaborative Scenario. In International Conference on System Theory, Control and Computing. 134–139.
A. Shamsuzzoha, C. Toscano, L.M. Carneiro, V. Kumar, and P. Helo. 2016. ICT-based solution approach for collaborative delivery of customised products. Production Planning and Control 27, 4 (2016), 280–298.
J. Sousa, Jr. Branco, T., and B. Amorim. 2015. Modeling Information Systems Sociomateriality and its Impact on Organizational Cooperative Environment Development. Procedia Computer Science 64 (2015), 1140–1148.
B. Sun and Y.-J. Lo. 2014. Achieving alliance ambidexterity through managing paradoxes of cooperation: A new theoretical framework. European Journal of Innovation Management 17, 2 (2014), 144–165.
Y. Verginadis, D. Apostolou, N. Papageorgiou, and G. Mentzas. 2009. Collaboration patterns in event-driven environments for virtual organizations. In AAAI Spring Symposium - Technical Report, Vol. SS-09-05. 92–97.
Z. Zhu and H. Huang. 2007. The Cultural Integration in the Process of Cross-border Mergers and Acquisitions. International Management Review 3, 2 (2007), 40–44.
B. Agrelos, J. Ferreira, and B. Diirr. 2021. Interorganizational Information Systems: A Study of Practice. In Simpósio Brasileiro de Sistemas de Informação. 5–8.
M. Bakhtiyari, A. Barros, and N. Russell. 2014. Enterprise architecture for business networks: A constructivist synthesis. In Australasian Conference on Information Systems.
J. Bocanegra, J. Peña, and A. Ruiz-Cortés. 2011. Interorganizational Business Modeling: an Approach for Traceability of Goals, Organizational Models and Business Processes. IEEE Latin America Transactions 9, 1 (2011), 847–854.
M. Cancian, R. Rabelo, and C. von Wangenheim. 2013. Supporting processes for collaborative SaaS. IFIP Advances in Information and Communication Technology 408 (2013), 183–190.
J.M. Carroll and J. Wang. 2011. Designing Effective Virtual Organizations as Sociotechnical Systems. In Hawaii International Conference on System Sciences. 1–10.
M.H. Danesh, B. Raahemi, S.M.A. Kamali, and G. Richards. 2012. A distributed service oriented infrastructure for business process management in Virtual Organizations. In IEEE Canadian Conference on Electrical and Computer Engineering. 1–6.
B. Diirr and C. Cappelli. 2018. A Systematic Literature Review to Understand Cross-organizational Relationship Management and Collaboration. In Hawaii International Conference on System Sciences. 1–10.
B. Diirr and G. Santos. 2019. A Systematic Literature Mapping on Interorganizational Information Systems. In Americas Conference on Information Systems.
Ministério do Trabalho. 2018. CTPS Web. https://empregabrasil.mte.gov.br/carteira-de-trabalho-digital.
P. Drews and I. Schirmer. 2014. From Enterprise Architecture to Business Ecosystem Architecture: Stages and Challenges for Extending Architectures beyond Organizational Boundaries. In International Enterprise Distributed Object Computing Conference Workshops and Demonstrations. 13–22. https://doi.org/10.1109/EDOCW.2014.12
P. Van Fenema, B. Keers, and H. Zijm. 2014. Interorganizational shared services: Creating value across organizational boundaries. Advanced Series in Management 13 (2014), 175–217.
N. Frick, T. Küttner, and P. Schubert. 2013. Assessment Methodology for a Maturity Model for Interorganizational Systems – The Search for an Assessment Procedure. In Hawaii International Conference on System Sciences. 274–283.
J.S. Harrison. 2003. Strategic Management of Resources and Relationships. Wiley.
C. Hsu, Y-T. Lin, and T. Wang. 2015. A legitimacy challenge of a cross-cultural interorganizational information system. European Journal of Information Systems 24, 3 (2015), 278–294.
J. Kauremaa and K. Tanskanen. 2016. Designing Interorganizational Information Systems for Supply Chain Integration: A Framework. The International Journal of Logistics Management 27, 1(2016), 71–94.
D. Knuplesch, M. Reichert, J. Mangler, S. Rinderle-Ma, and W. Fdhila. 2012. Towards Compliance of Cross-Organizational Processes and Their Changes - Research Challenges and State of Research. In Business Process Management Workshops. 649–661.
K. Laudon and J. Laudon. 2016. Essentials of Management Information Systems: Organization and Technology. Pearson, USA.
C. Legner and K. Wende. 2007. The Challenges of Inter-Organizational Business Process Design - A Research Agenda. In European Conference on Information Systems. 106–118.
L. Lewis, M.G. Isbell, and M. Koschmann. 2010. Collaborative tensions: Practitioners’ experiences of interorganizational relationships. Communication Monographs 77, 4 (2010), 460–479.
A.P. Lisboa-Soh, N. Casarotto-Filho, and I. José-Cunha. 2012. Interorganizational knowledge management. Direccion y Organizacion 48 (2012), 34–40.
K. Mirkovski, P.B. Lowry, and B. Feng. 2016. Factors that influence interorganizational use of information and communications technology in relationship-based supply chains: Evidence from the Macedonian and American wine industries. Supply Chain Management 21, 3 (2016), 334–351.
T. Mueller, D. Schuldt, B. Sewald, M. Morisse, and J. Petrikina. 2013. Towards inter-organizational Enterprise Architecture Management. In Americas Conference on Information Systems.
J. Mun, M. Shin, and M. Jung. 2011. A goal-oriented trust model for virtual organization creation. Journal of Intelligent Manufacturing 22, 3 (2011), 345–354.
W. Obidallah, B. Raahemi, and F. Alaieri. 2014. Change Processes and Procedures in Service Oriented Virtual Organizations and Collaborative Network. In International Conference on Management of Emergent Digital EcoSystems. 50–55.
H. Ranaei, A. Zareei, and F. Alikhani. 2010. Inter-organizational Relationship Management: A Theoretical Model. International Bulletin of Business Administration 9 (2010), 20–30.
D. Romero, N. Galeano, and A. Molina. 2009. Mechanisms for assessing and enhancing organisations’ readiness for collaboration in collaborative networks. International Journal of Production Research 47, 17 (2009), 4691–4710.
A. Samdantsoodol, S. Cang, and H. Yu. 2012. Overview of virtual enterprises in supply chain management. In International Conference on Automation and Computing: Integration of Design and Engineering. 193–201.
M. Sebu and H. Ciocârlie. 2015. Merging Business Processes for a Common Workflow in an Organizational Collaborative Scenario. In International Conference on System Theory, Control and Computing. 134–139.
A. Shamsuzzoha, C. Toscano, L.M. Carneiro, V. Kumar, and P. Helo. 2016. ICT-based solution approach for collaborative delivery of customised products. Production Planning and Control 27, 4 (2016), 280–298.
J. Sousa, Jr. Branco, T., and B. Amorim. 2015. Modeling Information Systems Sociomateriality and its Impact on Organizational Cooperative Environment Development. Procedia Computer Science 64 (2015), 1140–1148.
B. Sun and Y.-J. Lo. 2014. Achieving alliance ambidexterity through managing paradoxes of cooperation: A new theoretical framework. European Journal of Innovation Management 17, 2 (2014), 144–165.
Y. Verginadis, D. Apostolou, N. Papageorgiou, and G. Mentzas. 2009. Collaboration patterns in event-driven environments for virtual organizations. In AAAI Spring Symposium - Technical Report, Vol. SS-09-05. 92–97.
Z. Zhu and H. Huang. 2007. The Cultural Integration in the Process of Cross-border Mergers and Acquisitions. International Management Review 3, 2 (2007), 40–44.
Publicado
16/05/2022
Como Citar
DIIRR, Bruna; CAPPELLI, Claudia; OLIVEIRA, Douglas; SANTOS, Gleison; BORGES, José Alexandre.
Supporting Interorganizational Relationships Management. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 18. , 2022, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.
