I can't pay! Accessibility analysis of mobile banking apps

  • Renan Lopes UFC
  • Agebson Rocha Façanha IFCE
  • Windson Viana UFC


Mobile applications have become ubiquitous for the most diverse services of our daily lives. Today, far beyond entertainment and social networks, essential services (e.g., food delivery, official digital documents, health appointments, and banking features) have the mobile environment as their primary access platform. In this context, we need to ensure that people who are blind do not face barriers that make it challenging to use these services, which are increasingly common in the Brazilian routine. Our study aims to analyse the current state of accessibility of banking applications in the national territory. For this, we divided the study into two main parts. Firstly, we carried out an automatic accessibility check of four applications from Brazilian banks using the Accessibility Scanner. Secondly, we implemented a manual accessibility inspec tion of the same four applications. We followed the requirements proposed by the Mobile Accessibility Guide - Sidi and used the Talkback simulating user interaction. The results indicated the pres ence of requirements violations in all applications, especially in their interaction and navigation features. We found a total of 653 violations across all applications. In addition, the Accessibility Scan ner identified an average of 7.72 errors on each screen analysed, including interface components without textual description. These results indicate that the current picture of socio-digital accessibility of banking applications is still far from what would be considered ideal. These results should draw the attention of the scientific com munity and financial institutions to the accessibility problems of mobile banking applications.

Palavras-chave: Accessibility, Mobile Banking, Android Talkback


Abdulaziz Alshayban, Iftekhar Ahmed, and Sam Malek. 2020. Accessibility Issues in Android Apps: State of Affairs, Sentiments, and Ways Forward. In 2020 IEEE/ACM 42nd International Conference on Software Engineering (ICSE). 1323–1334.

Mars Ballantyne, Archit Jha, Anna Jacobsen, J. Scott Hawker, and Yasmine N. El Glaly. 2018. Study of Accessibility Guidelines of Mobile Applications. In Proceedings of the 17th International Conference on Mobile and Ubiquitous Multimedia (Cairo, Egypt) (MUM 2018). Association for Computing Machinery, New York, NY, USA, 305–315. https://doi.org/10.1145/3282894.3282921

Sen Chen, Chunyang Chen, Lingling Fan, Mingming Fan, Xian Zhan, and Yang Liu. 2021. Accessible or Not An Empirical Investigation of Android App Accessibility. IEEE Transactions on Software Engineering (2021), 1–1.

Leandro Agostini do Amaral, Renata Pontin de Mattos Fortes, and Thiago Jabur Bittar. 2018. A4U - an Approach to Evaluation Considering Accessibility and Usability Guidelines. In Proceedings of the 24th Brazilian Symposium on Multimedia and the Web (Salvador, BA, Brazil) (WebMedia ’18). Association for Computing Machinery, New York, NY, USA, 295–298. https://doi.org/10.1145/3243082.3264666

Vaishnav Kameswaran and Srihari Hulikal Muralidhar. 2019. Cash, Digital Payments and Accessibility: A Case Study from Metropolitan India. Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 97 (nov 2019), 23 pages. https://doi.org/10.1145/3359199

Delvani Antônio Mateus, Carlos Alberto Silva, Arthur FBA de Oliveira, Heitor Costa, and André Pimenta Freire. 2021. A Systematic Mapping of Accessibility Problems Encountered on Websites and Mobile Apps: A Comparison Between Automated Tests, Manual Inspections and User Evaluations. Journal on Interactive Systems 12, 1 (2021), 145–171. https://doi.org/10.5753/jis.2021.1778

Muhammad Naeem, Wilson Ozuem, and Philippa Ward. 2022. Understanding the accessibility of retail mobile banking during the Covid-19 pandemic. International Journal of Retail & Distribution Management 5 (2022), 860–879.

Clauirton A Siebra, Tatiana B Gouveia, Anderson Filho, Walter Correia, Marcelo Penha, Marcelo Anjos, Fabiana Florentin, Fabio QB Silva, and Andre LM Santos. 2015. Usability for accessibility: A consolidation of requirements for mobile applications. In Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility. 321–322. https://doi.org/10.1145/2700648.2811358

Christopher Vendome, Diana Solano, Santiago Liñán, and Mario Linares-Vásquez. 2019. Can everyone use my app? an empirical study on accessibility in android apps. In 2019 IEEE International Conference on Software Maintenance and Evolution (ICSME). IEEE, 41–52. https://doi.org/10.1109/ICSME.2019.00014
Como Citar

Selecione um Formato
LOPES, Renan; FAÇANHA, Agebson Rocha; VIANA, Windson. I can't pay! Accessibility analysis of mobile banking apps. In: SIMPÓSIO BRASILEIRO DE SISTEMAS MULTIMÍDIA E WEB (WEBMEDIA), 28. , 2022, Curitiba. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2022 . p. 269-273.

Artigos mais lidos do(s) mesmo(s) autor(es)

1 2 > >>