Customization and Implementation of Quality Management Procedures within an Improvement Program

• Daniela Alvin Seabra dos Santos UFMG
• Bruno Santos Pimentel UFMG
• Fabiana Trindade Machado UFMG
• Gisele Silva Cardoso UFMG
• Wilson de Pádua Paula Filho UFMG

DOI: https://doi.org/10.5753/sbqs.2004.16202

Abstract

In this paper we describe our experience with an organizational improvement program, focusing aspects of Quality Management (Quality assurance, Reviews management and Configuration management). The diagnosis and the recommendations of the program were fundamental in defining the organizational procedures that needed change, refinement or restructuring. Without this program, Quality Management would still be playing a secondary, unproductive role inside the organization, being done just for the sake of the official process.

Keywords: Improvement program, Praxis, Quality management, Quality assurance, Reviews management, Configuration management

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