Accessibility in Enterprise Resource Planning systems: Who is Responsible For It and What Are the Main Difficulties to Put It Into Practice?
Resumo
Context: Enterprise Resource Planning (ERP) systems have become increasingly important for companies to support their processes. Appropriate accessibility to information systems, especially ERPs, is essential to provide people with disabilities with the right to work and be active citizens. Problem: The lack of knowledge on the subject of Web accessibility is huge, and its inclusion in the ERP systems development process is still limited. Solution: Thus, this work aims at evaluating accessibility issues in ERP systems, by analyzing different levels of knowledge on the subject among stakeholders of the development process of this type of software. Theoretical approach: The study drew upon pre- and post-intervention diagnostic procedures based on the Theory of Planned Behaviour. The intervention used a Design Thinking-based approach. Method: This research used an exploratory approach for quantitative and qualitative analysis of data collected in a Design Thinking workshop with 17 people working in an ERP development company. Results: Data analysis showed that participants agreed that, despite their lack of information on the topic of web accessibility, it is an extremely important issue for social inclusion. They also pointed out that implementing accessibility was considered less complex or costly than they had expected. They understood that there is considerable added-value in a Web product when it is accessible. Contributions and Impact in the IS area: The results from this study provide valuable contributions to the understanding of factors that may help improve the accessibility of ERP systems. It can also help promote the inclusion of people with disabilities who work for companies that employ such systems.
Palavras-chave:
Accessibility, Enterprise Resource Planning, Information Systems
Referências
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Patricia Acosta-Vargas, Tania Acosta, and Sergio Lujan-Mora. 2018. Challenges to assess accessibility in higher education websites: A comparative study of Latin America universities. IEEE access 6(2018), 36500–36508.
Humberto Lidio Antonelli, Sandra Souza Rodrigues, Willian Massami Watanabe, and Renata Pontin de Mattos Fortes. 2018. A survey on accessibility awareness of Brazilian web developers. In Proceedings of the 8th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion. ACM, Thessaloniki, Greece, 71–79. https://doi.org/10.1145/3218585.3218598
Tingting Bi, Xin Xia, David Lo, John C. Grundy, Thomas Zimmermann, and Denae Ford. 2021. Accessibility in Software Practice: A Practitioner's Perspective. CoRR abs/2103.08778(2021).
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Ben Caldwell, Michael Cooper, Loretta Reid Guarino, and Gregg Vanderheiden. 2008. Web Content Accessibility Guidelines (WCAG) 2.0. W3C. Retrieved Dec 24, 2021 from https://www.w3.org/TR/WCAG20/
Shih-Wei Chou and Yu-Chieh Chang. 2008. The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems 46, 1 (2008), 149–157. https://doi.org/10.1016/j.dss.2008.06.003
Michael Curran and James Teh. 2006. About NV Access. NV Access. Retrieved Dec 15, 2021 from https://www.nvaccess.org/about-nv-access/
T. H Davenport. 1998. Putting de enterprise into the enterprise system. Harvard Business Review 76, 4 (jul./ago. 1998), 1221–1231.
Governo Digital. 2019. Acessibilidade Digital. Governo Federal. Retrieved Jan 19, 2022 from https://www.gov.br/governodigital/pt-br/acessibilidade-digital
Samuel Ribeiro dos Santos Neto. 2020. A difícil inserção de pessoas com deficiência no mercado de trabalho. Unicamp. Retrieved Aug 19, 2021 from [link].
Figma. 2022. FigJam. Retrieved Jan 28, 2022 from https://www.figma.com/figjam/
André Pimenta Freire, Cibele M Russo, and RPM Fortes. 2008. The perception of accessibility in web development by academy, industry and government: a survey of the brazilian scenario. New Review of Hypermedia and Multimedia 14, 2 (2008), 149–175.
Krzysztof Hankiewicz and KR Kumara Jayathilaka. 2018. Usability of an open ERP System in a manufacturing company: An ergonomic perspective. In Occupational Safety and Hygiene VI. CRC Press, 471–476.
Simon Harper and Alex Q. Chen. 2012. Web accessibility guidelines: A lesson from the evolving Web. World Wide Web 15(2012), 61–88. https://doi.org/10.1007/s11280-011-0130-8
IBGE. 2010. Censo demográfico: 2010. IBGE - Instituto Brasileiro de Geografia e Estatística. Retrieved Aug 17, 2021 from [link].
Abid Ismail, KS Kuppusamy, and Sara Paiva. 2020. Accessibility analysis of higher education institution websites of Portugal. Universal Access in the Information Society 19, 3 (2020), 685–700.
Kuldeep Kumar and Jos van Hillegersberg. 2000. Enterprise Resource Planning: Introduction. Commun. ACM 43, 4 (apr 2000), 22–26. https://doi.org/10.1145/332051.332063
Jonathan Lazar, Jinjuan Heidi Feng, and Harry Hochheiser. 2017. Chapter 8 - Interviews and focus groups. In Research Methods in Human Computer Interaction (Second Edition) (second edition ed.), Jonathan Lazar, Jinjuan Heidi Feng, and Harry Hochheiser (Eds.). Morgan Kaufmann, Boston, 187–228. https://doi.org/10.1016/B978-0-12-805390-4.00008-X
Manoel Victor Rodrigues Leite, Lilian Passos Scatalon, André Pimenta Freire, and Marcelo Medeiros Eler. 2021. Accessibility in the mobile development industry in Brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software 177 (2021), 110942. https://doi.org/10.1016/j.jss.2021.110942
K. Nahon, I. Benbasat, and C. Grange. 2012. The Missing Link: Intention to Produce Online Content Accessible to People with Disabilities by Non-professionals. In 2012 45th Hawaii International Conference on System Sciences. IEEE Computer Society, Los Alamitos, USA, 1747–1757. https://doi.org/10.1109/HICSS.2012.578
Joyce Nakatumba-Nabende, Benjamin Kanagwa, Florence Nameere Kivunike, and Michael Tuape. 2019. Evaluation of accessibility standards on Ugandan e-government websites. Electronic Government, An International Journal 15, 4 (2019), 355–371.
Aline Couto Oliveira, Leonardo Filipe da Silva, Marcelo Medeiros Eler, and André Pimenta Freire. 2021. Accessibility of Brazilian Federal Agencies’ Mobile Apps: Requirements, Conformance and Response to Complaints. iSys-Brazilian Journal of Information Systems 14, 4 (2021), 45–72.
OMS. 2011. Relatório Mundial sobre a deficiência. Organização Mundial da Saúde. Governo do Estado de São Paulo. Retrieved Aug 19, 2021 from [link].
Débora Maria Barroso Paiva, André Pimenta Freire, and Renata Pontin de Mattos Fortes. 2021. Accessibility and Software Engineering Processes: A Systematic Literature Review. Journal of Systems and Software 171 (2021), 110819. https://doi.org/10.1016/j.jss.2020.110819
Ronaldo V Polancos. 2018. A usability study of an Enterprise resource planning system: a case study on SAP business one. In Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). Springer International Publishing, Cham, 1203–1223. https://doi.org/10.1007/978-3-319-96071-5_121
Yogi Tri Prasetyo and Karim Osama Saad Soliman. 2021. Usability Evaluation of ERP Systems: A Comparison between SAP S/4 Hana & Oracle Cloud. In 2021 IEEE 8th International Conference on Industrial Engineering and Applications (ICIEA). IEEE, Chengdu, China, 120–125.
F. Robert Jacobs and F.C. ‘Ted’ Weston Jr.2007. Enterprise resource planning (ERP)—A brief history. Journal of Operations Management 25, 2 (2007), 357–363. https://doi.org/10.1016/j.jom.2006.11.005 arXiv: https://onlinelibrary.wiley.com/doi/pdf/10.1016/j.jom.2006.11.005
DELL Technologies. 2020. Digital Transformation Index 2020. DELL Technologies. Retrieved Aug 21, 2021 from [link].
Heikki Topi, Wendy T Lucas, and Tamara Babaian. 2005. Identifying Usability Issues with an ERP Implementation. In International Conference on Enterprise Information Systems (ICEIS). SCITEPRESS, USA, 128–133.
Christopher Vendome, Diana Solano, Santiago Linan, and Mario Linares-Vásquez. 2019. Can Everyone use my app? An Empirical Study on Accessibility in Android Apps. In 2019 IEEE International Conference on Software Maintenance and Evolution (ICSME). IEEE, Cleveland, OH, USA, 41–52.
Brian Wentz, Dung Pham, Erin Feaser, Dylan Smith, James Smith, and Allison Wilson. 2019. Documenting the accessibility of 100 US bank and finance websites. Universal Access in the Information Society 18, 4 (2019), 871–880.
Shunguo Yan and P. G. Ramachandran. 2019. The Current Status of Accessibility in Mobile Apps. ACM Trans. Access. Comput. 12, 1, Article 3 (feb 2019), 31 pages. https://doi.org/10.1145/3300176
Hayfa.Y. Abuaddous, Mohd Zalisham Jali, and Nurlida Basir. 2016. Web Accessibility Challenges. International Journal of Advanced Computer Science and Applications 7, 10(2016). https://doi.org/10.14569/IJACSA.2016.071023
Patricia Acosta-Vargas, Tania Acosta, and Sergio Lujan-Mora. 2018. Challenges to assess accessibility in higher education websites: A comparative study of Latin America universities. IEEE access 6(2018), 36500–36508.
Humberto Lidio Antonelli, Sandra Souza Rodrigues, Willian Massami Watanabe, and Renata Pontin de Mattos Fortes. 2018. A survey on accessibility awareness of Brazilian web developers. In Proceedings of the 8th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion. ACM, Thessaloniki, Greece, 71–79. https://doi.org/10.1145/3218585.3218598
Tingting Bi, Xin Xia, David Lo, John C. Grundy, Thomas Zimmermann, and Denae Ford. 2021. Accessibility in Software Practice: A Practitioner's Perspective. CoRR abs/2103.08778(2021).
Brasil. 1991. Lei nº 8.213, de 24 de julho de 1991. Governo Federal. Retrieved Aug 19, 2021 from http://www.planalto.gov.br/ccivil_03/leis/l8213cons.htm
Brasil. 2015. Lei Nº 13.146, de 6 de julho de 2015. Diário Oficial [da] República Federativa do Brasil 1 (2015). http://www.planalto.gov.br/ccivil_03/_ato2015-2018/2015/lei/l13146.htm
Ben Caldwell, Michael Cooper, Loretta Reid Guarino, and Gregg Vanderheiden. 2008. Web Content Accessibility Guidelines (WCAG) 2.0. W3C. Retrieved Dec 24, 2021 from https://www.w3.org/TR/WCAG20/
Shih-Wei Chou and Yu-Chieh Chang. 2008. The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems 46, 1 (2008), 149–157. https://doi.org/10.1016/j.dss.2008.06.003
Michael Curran and James Teh. 2006. About NV Access. NV Access. Retrieved Dec 15, 2021 from https://www.nvaccess.org/about-nv-access/
T. H Davenport. 1998. Putting de enterprise into the enterprise system. Harvard Business Review 76, 4 (jul./ago. 1998), 1221–1231.
Governo Digital. 2019. Acessibilidade Digital. Governo Federal. Retrieved Jan 19, 2022 from https://www.gov.br/governodigital/pt-br/acessibilidade-digital
Samuel Ribeiro dos Santos Neto. 2020. A difícil inserção de pessoas com deficiência no mercado de trabalho. Unicamp. Retrieved Aug 19, 2021 from [link].
Figma. 2022. FigJam. Retrieved Jan 28, 2022 from https://www.figma.com/figjam/
André Pimenta Freire, Cibele M Russo, and RPM Fortes. 2008. The perception of accessibility in web development by academy, industry and government: a survey of the brazilian scenario. New Review of Hypermedia and Multimedia 14, 2 (2008), 149–175.
Krzysztof Hankiewicz and KR Kumara Jayathilaka. 2018. Usability of an open ERP System in a manufacturing company: An ergonomic perspective. In Occupational Safety and Hygiene VI. CRC Press, 471–476.
Simon Harper and Alex Q. Chen. 2012. Web accessibility guidelines: A lesson from the evolving Web. World Wide Web 15(2012), 61–88. https://doi.org/10.1007/s11280-011-0130-8
IBGE. 2010. Censo demográfico: 2010. IBGE - Instituto Brasileiro de Geografia e Estatística. Retrieved Aug 17, 2021 from [link].
Abid Ismail, KS Kuppusamy, and Sara Paiva. 2020. Accessibility analysis of higher education institution websites of Portugal. Universal Access in the Information Society 19, 3 (2020), 685–700.
Kuldeep Kumar and Jos van Hillegersberg. 2000. Enterprise Resource Planning: Introduction. Commun. ACM 43, 4 (apr 2000), 22–26. https://doi.org/10.1145/332051.332063
Jonathan Lazar, Jinjuan Heidi Feng, and Harry Hochheiser. 2017. Chapter 8 - Interviews and focus groups. In Research Methods in Human Computer Interaction (Second Edition) (second edition ed.), Jonathan Lazar, Jinjuan Heidi Feng, and Harry Hochheiser (Eds.). Morgan Kaufmann, Boston, 187–228. https://doi.org/10.1016/B978-0-12-805390-4.00008-X
Manoel Victor Rodrigues Leite, Lilian Passos Scatalon, André Pimenta Freire, and Marcelo Medeiros Eler. 2021. Accessibility in the mobile development industry in Brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software 177 (2021), 110942. https://doi.org/10.1016/j.jss.2021.110942
K. Nahon, I. Benbasat, and C. Grange. 2012. The Missing Link: Intention to Produce Online Content Accessible to People with Disabilities by Non-professionals. In 2012 45th Hawaii International Conference on System Sciences. IEEE Computer Society, Los Alamitos, USA, 1747–1757. https://doi.org/10.1109/HICSS.2012.578
Joyce Nakatumba-Nabende, Benjamin Kanagwa, Florence Nameere Kivunike, and Michael Tuape. 2019. Evaluation of accessibility standards on Ugandan e-government websites. Electronic Government, An International Journal 15, 4 (2019), 355–371.
Aline Couto Oliveira, Leonardo Filipe da Silva, Marcelo Medeiros Eler, and André Pimenta Freire. 2021. Accessibility of Brazilian Federal Agencies’ Mobile Apps: Requirements, Conformance and Response to Complaints. iSys-Brazilian Journal of Information Systems 14, 4 (2021), 45–72.
OMS. 2011. Relatório Mundial sobre a deficiência. Organização Mundial da Saúde. Governo do Estado de São Paulo. Retrieved Aug 19, 2021 from [link].
Débora Maria Barroso Paiva, André Pimenta Freire, and Renata Pontin de Mattos Fortes. 2021. Accessibility and Software Engineering Processes: A Systematic Literature Review. Journal of Systems and Software 171 (2021), 110819. https://doi.org/10.1016/j.jss.2020.110819
Ronaldo V Polancos. 2018. A usability study of an Enterprise resource planning system: a case study on SAP business one. In Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). Springer International Publishing, Cham, 1203–1223. https://doi.org/10.1007/978-3-319-96071-5_121
Yogi Tri Prasetyo and Karim Osama Saad Soliman. 2021. Usability Evaluation of ERP Systems: A Comparison between SAP S/4 Hana & Oracle Cloud. In 2021 IEEE 8th International Conference on Industrial Engineering and Applications (ICIEA). IEEE, Chengdu, China, 120–125.
F. Robert Jacobs and F.C. ‘Ted’ Weston Jr.2007. Enterprise resource planning (ERP)—A brief history. Journal of Operations Management 25, 2 (2007), 357–363. https://doi.org/10.1016/j.jom.2006.11.005 arXiv: https://onlinelibrary.wiley.com/doi/pdf/10.1016/j.jom.2006.11.005
DELL Technologies. 2020. Digital Transformation Index 2020. DELL Technologies. Retrieved Aug 21, 2021 from [link].
Heikki Topi, Wendy T Lucas, and Tamara Babaian. 2005. Identifying Usability Issues with an ERP Implementation. In International Conference on Enterprise Information Systems (ICEIS). SCITEPRESS, USA, 128–133.
Christopher Vendome, Diana Solano, Santiago Linan, and Mario Linares-Vásquez. 2019. Can Everyone use my app? An Empirical Study on Accessibility in Android Apps. In 2019 IEEE International Conference on Software Maintenance and Evolution (ICSME). IEEE, Cleveland, OH, USA, 41–52.
Brian Wentz, Dung Pham, Erin Feaser, Dylan Smith, James Smith, and Allison Wilson. 2019. Documenting the accessibility of 100 US bank and finance websites. Universal Access in the Information Society 18, 4 (2019), 871–880.
Shunguo Yan and P. G. Ramachandran. 2019. The Current Status of Accessibility in Mobile Apps. ACM Trans. Access. Comput. 12, 1, Article 3 (feb 2019), 31 pages. https://doi.org/10.1145/3300176
Publicado
16/05/2022
Como Citar
GUISSONI, Ellen Diana Silva de Carvalho; FREIRE, André Pimenta; ARAÚJO, Rafael Dias.
Accessibility in Enterprise Resource Planning systems: Who is Responsible For It and What Are the Main Difficulties to Put It Into Practice?. In: SIMPÓSIO BRASILEIRO DE SISTEMAS DE INFORMAÇÃO (SBSI), 18. , 2022, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.
