Setting Up Inactive Google Accounts: Cognitive Pathway and Other Assessment Trails
Abstract
A large amount of digital goods and assets are produced daily in the various spaces on the internet. After users die, these goods and assets constitute their digital legacy and need a destination. Today, many systems are looking for solutions for managing post-mortem digital legacy. This study aims to evaluate the interactive system of Google Inactive Account Manager (IAM) or Inactive Accounts, through the mPC inspection method (Cognitive Pathway method) and compare the results of this evaluation with others provided in the literature. The results show that evaluation methods in mPC also contribute to improve user interaction with the system and point out issues that need improvement.
Keywords:
Memory, legacy and ownership in social software, Design and evaluation methods that consider social issues and human values, Usability and accessibility
References
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Maciel, C. and Pereira, V. C.. (2013) Digital Legacy and Interaction: Post-Mortem Issues. Switzerland: Springer, 2013. 144p.
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Maciel C., Pereira V.C., Sztern M. (2015) Internet Users’ Legal and Technical Perspectives on Digital Legacy Management for Post-mortem Interaction. In: Yamamoto S. (eds) Human Interface and the Management of Information. Information and Knowledge Design. HIMI 2015. Lecture Notes in Computer Science, vol 9172. Springer, Cham. https://doi.org/10.1007/978-3-319-20612-7_59
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Prates, R. O.; Rosson, M. B. and Souza, C. S. (2017) Analyzing the Communicability of Configuration Decision Space Over Time in Collaborative Systems through a Case Study. SBC Journal on Interactive Systems, v. 8, n. 2, p. 62-76, 2017.
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2015) Making decisions about digital legacy with Google's inactive account manager. In Abascal, J.; Barbosa, S.; Fetter, M.; Gross, T.; Palanque, P. & Winckler, M.(Eds.) Human-Computer Interaction -- INTERACT 2015, Springer International Publishing, 2015, 9296 , pp. 201-209
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2015). Interaction Anticipation: Communicating Impacts of Groupware Configuration Settings to Users. In: International Symposium on End User Development. Springer, Cham. p. 192-197.
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2016) Analysis of Configuration Decision Space Over Time: The Google Inactive Manager Account Case. In Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems (IHC '16). Association for Computing Machinery, New York, NY, USA, Article 23, 1–10. DOI: https://doi.org/10.1145/3033701.3033724
Robertson, A. (2013) Google launches 'Inactive Account Manager' to deal with your data when you die. Theverge. https://www.theverge.com/2013/4/11/4213126/google-launches-inactive-account-manager-to-manage-data-after-death.
Wharton, C., Rieman, J., Lewis, C., & Polson, P. (1994). The cognitive walkthrough method: A practitioner's guide. In Usability inspection methods (pp. 105-140).
Yamauchi, E. Maciel, C. Mendes, F. Ueda, G. and Pereira, V. C. (2021) Digital Legacy Management Systems: Theoretical, Systemic and User’s Perspective. In: 23rd International Conference on Enterprise Information Systems, 2021, Online Streaming. DOI: 10.5220/0010449800410053
Bim, S. A., Salgado, L. C. C. and Leitão, C. F. (2016) "Evaluation by inspection: Comparing methods of practical, cognitive and semiotic basis." Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems. 2016.
Carroll, E. and Romano, J. (2011) Your Digital Afterlife: When Facebook, Flickr and Twitter Are Your Estate. What's Your Legacy, New Riders.
Google. (2021) Google Account, 2021. <https://www.google.com/account/about/>
Maciel, C. and Pereira, V. C. (2014) A morte como parte da vida digital: uma agenda de pesquisa em IHC. In: Proceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems. p. 441-444.
Maciel, C. and Pereira, V. C.. (2013) Digital Legacy and Interaction: Post-Mortem Issues. Switzerland: Springer, 2013. 144p.
Maciel, C. (2021) Sistemas Gerenciadores de Legado Digital: implicações tecnológicas e legais em redes sociais. In: Brazilian Workshop on social Network analysis and mining (Brasnam), 10. , 2021, Evento Online. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, p. 275-286. ISSN 2595-6094. DOI: https://doi.org/10.5753/brasnam.2021.16148
Maciel C., Pereira V.C., Sztern M. (2015) Internet Users’ Legal and Technical Perspectives on Digital Legacy Management for Post-mortem Interaction. In: Yamamoto S. (eds) Human Interface and the Management of Information. Information and Knowledge Design. HIMI 2015. Lecture Notes in Computer Science, vol 9172. Springer, Cham. https://doi.org/10.1007/978-3-319-20612-7_59
Marques, V. et al. Inspeção da Interação em sítios governamentais: uma comparação entre métodos. In: Anais do XI Simpósio Brasileiro de Sistemas de Informação. SBC, 2015. p. 647-654.
Pereira, F. H. S. (2017). Investigação sobre antecipação dos impactos da interação em sistemas de gerência de legado digital de usuários.
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2017) Analyzing the Communicability of Configuration Decision Space Over Time in Collaborative Systems through a Case Study. SBC Journal on Interactive Systems, v. 8, n. 2, p. 62-76, 2017.
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2015) Making decisions about digital legacy with Google's inactive account manager. In Abascal, J.; Barbosa, S.; Fetter, M.; Gross, T.; Palanque, P. & Winckler, M.(Eds.) Human-Computer Interaction -- INTERACT 2015, Springer International Publishing, 2015, 9296 , pp. 201-209
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2015). Interaction Anticipation: Communicating Impacts of Groupware Configuration Settings to Users. In: International Symposium on End User Development. Springer, Cham. p. 192-197.
Prates, R. O.; Rosson, M. B. and Souza, C. S. (2016) Analysis of Configuration Decision Space Over Time: The Google Inactive Manager Account Case. In Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems (IHC '16). Association for Computing Machinery, New York, NY, USA, Article 23, 1–10. DOI: https://doi.org/10.1145/3033701.3033724
Robertson, A. (2013) Google launches 'Inactive Account Manager' to deal with your data when you die. Theverge. https://www.theverge.com/2013/4/11/4213126/google-launches-inactive-account-manager-to-manage-data-after-death.
Wharton, C., Rieman, J., Lewis, C., & Polson, P. (1994). The cognitive walkthrough method: A practitioner's guide. In Usability inspection methods (pp. 105-140).
Yamauchi, E. Maciel, C. Mendes, F. Ueda, G. and Pereira, V. C. (2021) Digital Legacy Management Systems: Theoretical, Systemic and User’s Perspective. In: 23rd International Conference on Enterprise Information Systems, 2021, Online Streaming. DOI: 10.5220/0010449800410053
Published
2021-10-18
How to Cite
LIRA, Maria Fernanda; MACIEL, Cristiano; TREVISAN, Daniele; BIM, Sílvia Amélia.
Setting Up Inactive Google Accounts: Cognitive Pathway and Other Assessment Trails. In: WORKSHOP ON ASPECTS OF HUMAN-COMPUTER INTERACTION FOR THE SOCIAL WEB (WAIHCWS), 12. , 2021, Evento Online.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2021
.
p. 9-16.
ISSN 2596-0296.
DOI: https://doi.org/10.5753/waihcws.2021.17539.
