Medication time? A User Experience Evaluation of Mobile Applications targeting People with Diabetes
Resumo
Diabetes is a chronic disease resulting from a lack of insulin, which permanently alters blood sugar levels. Research by the International Diabetes Federation (IDF) in the year 2021 shows that about 10% of adults aged between 20 and 79 years of the world population live with diabetes. In this context, the use of mobile apps has assisted in monitoring these patients. In this research, the experience of using mobile applications for healthcare patients with diabetes in their daily activities was investigated. For the evaluation, 5 An droid mobile applications were selected for this purpose and 10 participants were invited who were people diagnosed with diabetes. To characterize the target audience, a questionnaire was applied to define the profile of the study participants. Subsequently, each participant chose two apps and followed the script for using the chosen apps. To evaluate the user experience (UX) used the User Experience Questionnaire (UEQ), which assesses aspects of usabil ity (efficiency, perspicuity, and dependability) and user experience (novelty and stimulation). Among the 5 apps evaluated, one of the apps presented problems regarding the stimulus and novelty aspects. The aspect with the lowest Likert scale value among all the apps was a novelty. Thus, the results indicated that most apps present a creative design and an attractive interface according to the users.
Palavras-chave:
User Experience, Usability, Evaluation, Mobile Health
Referências
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A. P. da Silva, B. J. P. Barbosa, P. Hino, and L. Y. I. Nichiata. 2021. Usabilidade dos aplicativos móveis para profissionais de saúde: Revisão integrativa. Journal of Health Informatics 13, 3 (2021).
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International Diabetes Federation. 2021. IDF Diabetes Atlas. https://diabetesatlas.org. 30 de janeiro de 2022.
ISO 9241-210:2019 2019. Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems. Standard. International Organiza tion for Standardization.
B. Laugwitz, T. Held, and M. Schrepp. 2008. Construction and Evaluation of a User Experience Questionnaire. USAB 2008 5298, 63–76. https://doi.org/10.1007/978-3-540-89350-9_6
T. Lopes and N. Valentim. 2019. UUDT-MA: Técnica Para Projeto da Usabilidade e Experiência do Usuário em Aplicações Móveis. In Anais Estendidos do XVIII Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais. 146–149. https://doi.org/10.5753/ihc.2019.8418
A. D. B. Marques, T. M. M. Moreira, T. V. Jorge, S. M. S. Rabelo, R. E. F. L. D. Carvalho, and G. F. Felipe. 2020. Usabilidade de um aplicativo móvel sobre o autocuidado com o pé diabético. Revista Brasileira de Enfermagem 73 (2020).
M. M. Menezes, C. T. Lopes, and L. D. S. Nogueira. 2016. Impacto de intervenções educativas na redução das complicações diabéticas: revisão sistemática. Revista Brasileira de Enfermagem 69 (2016), 773–784.
G. Molina-Recio, R. Molina-Luque, A. M. Jiménez-García, P. E. Ventura-Puertos, A. Hernández-Reyes, and M. Romero-Saldaña. 2020. Proposal for the user-centered design approach for health apps based on successful experiences: integrative review. JMIR mHealth and uHealth 8, 4 (2020), e14376.
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M. F. F. Rosa, S. M. F. Guimarães, A. G. D. Dominguez, R. S. Assis, C. B. Reis, and S. D. S. R. F. Rosa. 2019. Desenvolvimento de tecnologia dura para tratamento do pé diabético: um estudo de caso na perspectiva da saúde coletiva. Saúde em Debate 43, spe2 (2019), 87–100.
M. Schrepp. 2019. User experience questionnaire handbook. https://www.ueqonline.org/Material/Handbook.pdf.
M. Schrepp, A. Hinderks, and J. Thomaschewski. 2014. Applying the user experience questionnaire (UEQ) in different evaluation scenarios. In International Conference of Design, User Experience, and Usability. Springer, 383–392.
M. Schrepp, A. Hinderks, and J. Thomaschewski. 2017. Construction of a Benchmark for the User Experience Questionnaire (UEQ). International Journal of Interactive Multimedia and Artificial Intelligence 4 (06 2017), 40–44.
K. Sousa, H. Mendonça, and E. Furtado. 2006. Applying a Multi-Criteria Approach for the Selection of Usability Patterns in the Development of DTV Applications. In Proceedings of VII Brazilian symposium on Human factors in computing systems. 91–100. https://doi.org/10.1145/1298023.1298037
Á. A. D. D. Sousa, A. L. A. Quintão, A. M. G. Brito, R. C. Ferreira, and A. M. E. D. B. L. Martins. 2019. Desenvolvimento de um instrumento de avaliação da literacia em saúde relacionada ao pé diabético. Escola Anna Nery 23 (2019).
S. J. Stratton. 2021. Population research: convenience sampling strategies. Pre-hospital and disaster Medicine 36, 4 (2021), 373–374.
B. Ç. Uslu, E. Okay, and E. Dursun. 2020. Analysis of factors affecting IoT-based smart hospital design. Journal of Cloud Computing 9, 1 (2020), 1–23.
N. M. C. Valentim, W. Silva, and T. Conte. 2015. Avaliando a Experiência do Usuário ea Usabilidade de um Aplicativo Web Móvel: Um Relato de Experiência. In CIbSE. 788.
S. D. J. B. Vêscovi, C. C. Primo, H. C. Sant’Anna, M. E. D. O. Bringuete, R. V. Rohr, T. N. D. Prado, and S. D. S. Bicudo. 2017. Aplicativo móvel para avaliação dos pés de pessoas com diabetes mellitus. Acta Paulista de Enfermagem 30 (2017), 607–613.
B. C. Zapata, J. L. Fernández-Alemán, A. Idri, and A. Toval. 2015. Empirical studies on usability of mHealth apps: a systematic literature review. Journal of medical systems 39, 2 (2015), 1–19.
M. L. K. Barbosa, L. Zancan, M. F. Zemor, V. Roesler, M. R. da Costa, and S. C. Cazella. 2018. Sistema Emagreça@ Saudável para controle da obesidade em adultos. In Anais Estendidos do XXIV Simpósio Brasileiro de Sistemas Multimídia e Web. SBC, 133–137.
S. D. J. Barbosa, B. D. Silva, M. S. Silveira, I. Gasparini, T. Darin, and G. D. J. Barbosa. 2021. Interação Humano-Computador e Experiência do Usuário. Autopublicação.
A. P. da Silva, B. J. P. Barbosa, P. Hino, and L. Y. I. Nichiata. 2021. Usabilidade dos aplicativos móveis para profissionais de saúde: Revisão integrativa. Journal of Health Informatics 13, 3 (2021).
L. De Nardin, K. R. Rodrigues, L. C. Zimmermann, B. D. Orlandi, and M. D. G. C. Pimentel. 2020. Recognition of Human Activities via Wearable Sensors: Variables Identified in a Systematic Mapping. In Proceedings of the Brazilian Symposium on Multimedia and the Web. 49–56.
J. Forlizzi and K. Battarbee. 2004. Understanding experience in interactive systems. In Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques. 261–268.
International Diabetes Federation. 2021. IDF Diabetes Atlas. https://diabetesatlas.org. 30 de janeiro de 2022.
ISO 9241-210:2019 2019. Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems. Standard. International Organiza tion for Standardization.
B. Laugwitz, T. Held, and M. Schrepp. 2008. Construction and Evaluation of a User Experience Questionnaire. USAB 2008 5298, 63–76. https://doi.org/10.1007/978-3-540-89350-9_6
T. Lopes and N. Valentim. 2019. UUDT-MA: Técnica Para Projeto da Usabilidade e Experiência do Usuário em Aplicações Móveis. In Anais Estendidos do XVIII Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais. 146–149. https://doi.org/10.5753/ihc.2019.8418
A. D. B. Marques, T. M. M. Moreira, T. V. Jorge, S. M. S. Rabelo, R. E. F. L. D. Carvalho, and G. F. Felipe. 2020. Usabilidade de um aplicativo móvel sobre o autocuidado com o pé diabético. Revista Brasileira de Enfermagem 73 (2020).
M. M. Menezes, C. T. Lopes, and L. D. S. Nogueira. 2016. Impacto de intervenções educativas na redução das complicações diabéticas: revisão sistemática. Revista Brasileira de Enfermagem 69 (2016), 773–784.
G. Molina-Recio, R. Molina-Luque, A. M. Jiménez-García, P. E. Ventura-Puertos, A. Hernández-Reyes, and M. Romero-Saldaña. 2020. Proposal for the user-centered design approach for health apps based on successful experiences: integrative review. JMIR mHealth and uHealth 8, 4 (2020), e14376.
J. Nielsen. 1994. Enhancing the explanatory power of usability heuristics. In Proceedings of the SIGCHI conference on Human Factors in Computing Systems. 152–158.
M. O’Neill, C. Houghton, G. Crilly, and M. Dowling. 2022. A qualitative evi dence synthesis of users’ experience of mobile health applications in the self-management of type 2 diabetes. Chronic Illness 18, 1 (2022), 22–45.
J. O. Paiva, R. M. Andrade, P. A. M. de Oliveira, P. Duarte, I. S. Santos, A. L. D. P. Evangelista, R. L. Theophilo, L. O. M. de Andrade, and I. C. D. H. Barreto. 2020. Mobile applications for elderly healthcare: A systematic mapping. PloS one 15, 7 (2020), e0236091.
A. Q. Rodríguez and A. M. Wägner. 2019. Mobile phone applications for diabetes management: A systematic review. Endocrinologia, diabetes y nutricion 66, 5 (2019), 330–337.
K. B. Rogers and L. Smith-Lovin. 2019. Action, interaction, and groups. The Wiley Blackwell Companion to Sociology (2019), 67–86.
M. F. F. Rosa, S. M. F. Guimarães, A. G. D. Dominguez, R. S. Assis, C. B. Reis, and S. D. S. R. F. Rosa. 2019. Desenvolvimento de tecnologia dura para tratamento do pé diabético: um estudo de caso na perspectiva da saúde coletiva. Saúde em Debate 43, spe2 (2019), 87–100.
M. Schrepp. 2019. User experience questionnaire handbook. https://www.ueqonline.org/Material/Handbook.pdf.
M. Schrepp, A. Hinderks, and J. Thomaschewski. 2014. Applying the user experience questionnaire (UEQ) in different evaluation scenarios. In International Conference of Design, User Experience, and Usability. Springer, 383–392.
M. Schrepp, A. Hinderks, and J. Thomaschewski. 2017. Construction of a Benchmark for the User Experience Questionnaire (UEQ). International Journal of Interactive Multimedia and Artificial Intelligence 4 (06 2017), 40–44.
K. Sousa, H. Mendonça, and E. Furtado. 2006. Applying a Multi-Criteria Approach for the Selection of Usability Patterns in the Development of DTV Applications. In Proceedings of VII Brazilian symposium on Human factors in computing systems. 91–100. https://doi.org/10.1145/1298023.1298037
Á. A. D. D. Sousa, A. L. A. Quintão, A. M. G. Brito, R. C. Ferreira, and A. M. E. D. B. L. Martins. 2019. Desenvolvimento de um instrumento de avaliação da literacia em saúde relacionada ao pé diabético. Escola Anna Nery 23 (2019).
S. J. Stratton. 2021. Population research: convenience sampling strategies. Pre-hospital and disaster Medicine 36, 4 (2021), 373–374.
B. Ç. Uslu, E. Okay, and E. Dursun. 2020. Analysis of factors affecting IoT-based smart hospital design. Journal of Cloud Computing 9, 1 (2020), 1–23.
N. M. C. Valentim, W. Silva, and T. Conte. 2015. Avaliando a Experiência do Usuário ea Usabilidade de um Aplicativo Web Móvel: Um Relato de Experiência. In CIbSE. 788.
S. D. J. B. Vêscovi, C. C. Primo, H. C. Sant’Anna, M. E. D. O. Bringuete, R. V. Rohr, T. N. D. Prado, and S. D. S. Bicudo. 2017. Aplicativo móvel para avaliação dos pés de pessoas com diabetes mellitus. Acta Paulista de Enfermagem 30 (2017), 607–613.
B. C. Zapata, J. L. Fernández-Alemán, A. Idri, and A. Toval. 2015. Empirical studies on usability of mHealth apps: a systematic literature review. Journal of medical systems 39, 2 (2015), 1–19.
Publicado
07/11/2022
Como Citar
RODRIGUES, Maria Elanne M.; MOURA, Karla Haryanna S.; BRANCO, Karina Castelo; LELLI, Valéria; VIANA, Windson; ANDRADE, Rossana M. C. ; SANTOS, Ismayle S..
Medication time? A User Experience Evaluation of Mobile Applications targeting People with Diabetes. In: BRAZILIAN SYMPOSIUM ON MULTIMEDIA AND THE WEB (WEBMEDIA), 28. , 2022, Curitiba.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.
p. 275-283.
